Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,184 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,184 reviews
March 01, 2021
Kevin provided myself with excellent customer service. He went above and beyond for myself and husband when purchasing our vehicle. I highly recommend Kevin Gittens when purchasing a vehicle. went above and beyond for myself and husband when purchasing our vehicle. I highly recommend Kevin Gittens when purchasing a vehicle. More
by Gailbishop
Employees Worked With
Lauren Rossini, Kevin Gittens
March 01, 2021
Kevin, Lauren and Jordan provided warm and great service to us. Hopefully the following services will be as good as it. we look forward to having great memories with the car. to us. Hopefully the following services will be as good as it. we look forward to having great memories with the car. More
by Janice
Employees Worked With
Jordan, Lauren Rossini, Kevin Gittens
March 01, 2021
Fantastic service, easy to talk too and very knowledgeable! Would recommend Jordan to anyone looking for a new or used vehicle, as well as Lexus knowledgeable! Would recommend Jordan to anyone looking for a new or used vehicle, as well as Lexus More
by Blastoise Boi 84
Employees Worked With
Jordan Skellett
March 01, 2021
Rick is extremely knowledgeable and professional. He demonstrated excellent communication and timely responses to any questions I had throughout my car buying experience. I would highly recommend. demonstrated excellent communication and timely responses to any questions I had throughout my car buying experience. I would highly recommend. More
by chelse15
Employees Worked With
February 28, 2021
Always given the highest level at the dealership. We are treated very well and everything was explained . Customer service has always been a key feature. treated very well and everything was explained . Customer service has always been a key feature. More
by jsinnaeve
Employees Worked With
CARMEN Jones
February 28, 2021
Very knowledgeable and professional, even at home I called Sue Vincent to ask her some questions about a few vehicles and she was more than willing to help out. I will not hesitate to contact her whe called Sue Vincent to ask her some questions about a few vehicles and she was more than willing to help out. I will not hesitate to contact her when I am ready to purchase a vehicle. More
by Sandra
Employees Worked With
Sue Vincent
February 27, 2021
Kevin has exceptional knowledge of the vehicle, incredibly friendly and made it super comfortable to ask a lot of questions, excellent service, thank you so much for your help. incredibly friendly and made it super comfortable to ask a lot of questions, excellent service, thank you so much for your help. More
by Jas.boparai
Employees Worked With
Kevin Gittens
February 27, 2021
Consistently customer focused, any work performed has always been as described. Frequently have a loaner available if need be. Washing my car after service is always appreciated. always been as described. Frequently have a loaner available if need be. Washing my car after service is always appreciated. More
by Ray W
February 25, 2021
5-star service and professional sales. good communication and patient for customer. provide excellent proposal and thinking behalf customer. we are appreciated for the service and will recommend to my frien and patient for customer. provide excellent proposal and thinking behalf customer. we are appreciated for the service and will recommend to my friends definitely. More
by X. C
February 24, 2021
We have been a Lexus of London client for the past 5 years. All of our visits be it sales or service have been good experiences. Yesterday's service was a step up. Dale's attention from start to fini years. All of our visits be it sales or service have been good experiences. Yesterday's service was a step up. Dale's attention from start to finish was exceptional. We recommend Lexus of London at every opportunity. More
by abmcleod7
Employees Worked With
