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Lexus of London
London, ON
4,239 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,239 reviews
May 05, 2021
Always a fantastic experience with Lexus of London. I've worked with Rick in Sales for two vehicle purchases and he is always professional, friendly, and makes the encounter smooth and painless. Karen is Se worked with Rick in Sales for two vehicle purchases and he is always professional, friendly, and makes the encounter smooth and painless. Karen is Service communicates very well and is always a pleasure to speak with. Thanks again! More
by JY
May 04, 2021
My service was on time. The staff were very professional and friendly. My problem was dealt with in a timely manner. My bill was explained to me. Thank you. and friendly. My problem was dealt with in a timely manner. My bill was explained to me. Thank you. More
by Maxine
May 04, 2021
I have been dealing with this dealership for two years. The service is always top quality. Especially Allen, he always offers the very exact things that you need. Overall it’s been a pleasant journey. The service is always top quality. Especially Allen, he always offers the very exact things that you need. Overall it’s been a pleasant journey. More
by syu367
May 04, 2021
This dealer is first rate their service department always keeps you up to date. How far along the job is being completed. Hospitality is great. JRB keeps you up to date. How far along the job is being completed. Hospitality is great. JRB More
by Bob
May 03, 2021
Allen is very thoughtful, considerate, courteous, and knowledgeable when it comes to professional matters. He provided me with tons of valuable advice that I wouldn't know elsewhere. Overall, I enjoyed w knowledgeable when it comes to professional matters. He provided me with tons of valuable advice that I wouldn't know elsewhere. Overall, I enjoyed working with Allen and Lexus of London! More
by Simona Dong
Employees Worked With
Jack Ji, Allen Zhang
May 03, 2021
Allen is Very patient and professional. Good service provider. I had a very satisfied experience with him! And he is very supportive and showed me all the things I need to know about the new car provider. I had a very satisfied experience with him! And he is very supportive and showed me all the things I need to know about the new car More
by cynthiasong123123
Employees Worked With
Allen Zhang
May 03, 2021
Dear Lexus of London, I appreciate the service you Dear Lexus of London, I appreciate the service you provide to us out-of-towners. I don't like to drive on the highway anymore if I can help It. Rob Dear Lexus of London, I appreciate the service you provide to us out-of-towners. I don't like to drive on the highway anymore if I can help It. Rob came , picked up my car and returned it the same day with a tire rotation. Karen is great to arrange all this for me. Thank you, sincerely, Debra Bass in Sarnia. More
by Debra Bass
Employees Worked With
Karen Campbell, Service Advisor, London On.
April 29, 2021
I had my winter tires removed and summer tires mounted yesterday. I was greeted in the service bay and as usual had professional assistance from Karen yesterday. I was greeted in the service bay and as usual had professional assistance from Karen More
by agold
Employees Worked With
April 29, 2021
Karen was attentive to my request for auto service. She has always been friendly and she explained additional items that required completion. When the wait time needed to be extended for these she was able has always been friendly and she explained additional items that required completion. When the wait time needed to be extended for these she was able to get a loaner vehicle so I could get in with my day. When I picked up my car earlier than expected I found it cleaner than when I brought it in and I thought I had cleaned it pretty well beforehand. Overall Karen and the service team did a great job as always. More
by LEXUSFANNOW
Employees Worked With
April 28, 2021
I ALWAYS get taken care of to my complete satisfaction! The team at Lexus is always friendly and professional! My Lexus Service? A#1 g The team at Lexus is always friendly and professional! My Lexus Service? A#1 g More
by Macadacious
