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Lexus of London
London, ON
4,109 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,109 reviews
March 07, 2025
The sales person and the managers are very professional and provided all the information we needed and we are very happy to have purchased our 1st Lexus and provided all the information we needed and we are very happy to have purchased our 1st Lexus More
by shelley
March 04, 2025
I was shopping for a Lexus nx350 H. I was fortunate enough to call Lexus of London and even more fortunate connection with RICK WATSON. No sales pressure at all. Just straight honest an I was fortunate enough to call Lexus of London and even more fortunate connection with RICK WATSON. No sales pressure at all. Just straight honest answers. The Lexus London experience was suberb from sales to parts to finance. Even the driver that delivered my care was on time and organized. I would recommend Rick in a second to anyone purchasing a Lexus. Trust me it's worth going out of your way to do a deal with this organization. More
by hal
March 04, 2025
Jillian is a rockstar, if you’re looking for a Lexus - she’s the right person!!! she’s the right person!!! More
by Mustafa
Employees Worked With
March 01, 2025
Lisa provided prompt customer service when we visited the show room. She inquired about our needs and help in the selection process and explained the process for lease and options. Highly recommend asking fo show room. She inquired about our needs and help in the selection process and explained the process for lease and options. Highly recommend asking for Lisa on your visit to Lexus London. More
by Al
Employees Worked With
March 01, 2025
We were fortunate to work with Jillian Cook in finding and purchasing our vehicle. Jillian is very knowledgeable about the Lexus lineup which was very helpful. Most importantly she always had our best int and purchasing our vehicle. Jillian is very knowledgeable about the Lexus lineup which was very helpful. Most importantly she always had our best interests at the forefront which made the vehicle purchasing journey very enjoyable. Highly recommended! More
by JRM
February 28, 2025
Our first time dealing with Lexus of London and Lisa Ali was our first point of contact. She was professional and got back to us right away regarding our questions and concerns. Once we put down our deposi was our first point of contact. She was professional and got back to us right away regarding our questions and concerns. Once we put down our deposit Chris Oullette assisted us with further info and options we had available and scheduling transport of our 2024 LX 600 to Winnipeg. A big thanks to the team and we look forward to receiving our recent purchase. Myrna and Lorne Kines Winnipeg Manitoba. More
by Happy Customer
February 28, 2025
Romeo makes every effort to make things right, even when the situation introduces hurdles out of his control. Thanks for everything. the situation introduces hurdles out of his control. Thanks for everything. More
by KP
Employees Worked With
February 28, 2025
Excellent customer service and exceptional service from Jillian Cook. She went above and beyond to walk me through getting the exact car I needed. Jillian Cook. She went above and beyond to walk me through getting the exact car I needed. More
by DonnaL
