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Lexus of London
London, ON
4,051 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,051 reviews
April 29, 2021
Karen was attentive to my request for auto service. She has always been friendly and she explained additional items that required completion. When the wait time needed to be extended for these she was able has always been friendly and she explained additional items that required completion. When the wait time needed to be extended for these she was able to get a loaner vehicle so I could get in with my day. When I picked up my car earlier than expected I found it cleaner than when I brought it in and I thought I had cleaned it pretty well beforehand. Overall Karen and the service team did a great job as always. More
by LEXUSFANNOW
Employees Worked With
April 28, 2021
I ALWAYS get taken care of to my complete satisfaction! The team at Lexus is always friendly and professional! My Lexus Service? A#1 g The team at Lexus is always friendly and professional! My Lexus Service? A#1 g More
by Macadacious
April 28, 2021
Carmen and the Service Team did an excellent job and looked after my vehicle as requested and in a timely manner. Thank you. Car was returned nice and clean. looked after my vehicle as requested and in a timely manner. Thank you. Car was returned nice and clean. More
by jbhanley
Employees Worked With
CARMEN Jones
April 27, 2021
Great work done on time and with courtesy. They met the Covid challenges well and still got me in and out on time. They took the time to fill me in about my car and it's service needs! Covid challenges well and still got me in and out on time. They took the time to fill me in about my car and it's service needs! More
by drtim888
Employees Worked With
April 27, 2021
Karen Campbell is the most honest reliable service advisor. I have been dealing for years with Karen. Always a pleasure and always positive. Would recommend her to all my friends. advisor. I have been dealing for years with Karen. Always a pleasure and always positive. Would recommend her to all my friends. More
by feisan@rogers.com
Employees Worked With
April 27, 2021
I had my winter tires removed and summer tires mounted yesterday. I was greeted in the service bay and as usual had professional assistance from Karen, and pleasant interchanges with John Rossini, Lauren yesterday. I was greeted in the service bay and as usual had professional assistance from Karen, and pleasant interchanges with John Rossini, Lauren Rossini and Jordan Fera. I feel welcome and valued as a customer. More
by Don Blay
April 27, 2021
It is a great service overall. I am very satisfied with my purchase of my car. Allen helped a lot and I really appreciate it. Thank you! my purchase of my car. Allen helped a lot and I really appreciate it. Thank you! More
by Pavel
Employees Worked With
April 26, 2021
I received excellent service from Kevin Gittens and Lexus of London. Kevin was a great sales agent. He was very knowledgeable about Lexus vehicles and made sure that I test drove different vehicles in orde of London. Kevin was a great sales agent. He was very knowledgeable about Lexus vehicles and made sure that I test drove different vehicles in order to make my decision. He was professional, friendly and never made me feel pressured throughout the entire process. I took my about 2 months to make my purchase and I am very happy with my new Lexus UX 250H that I purchased at Lexus of London. Upon pick, I was treated like a VIP and made to feel welcomed and valued. Kevin took his time in familiarizing me with all the features of my new vehicle. I highly recommend Lexus of London and especially Kevin Gittens who provided with exceptional service. More
by jcarvalho.dc
Employees Worked With
April 26, 2021
Wonderful experience! Larry was patient and detail-oriented when arranging new lease options and test driving with me, and he showed good expertise in car industry and models of cars of Lexus. detail-oriented when arranging new lease options and test driving with me, and he showed good expertise in car industry and models of cars of Lexus. More
by meisiyuan2016
April 24, 2021
I thoroughly enjoyed my experience purchasing a car at Lexus of London. Kevin was informative and intuitive about the car that would best suit my needs, and Thomas made the purchasing process pleasant and Lexus of London. Kevin was informative and intuitive about the car that would best suit my needs, and Thomas made the purchasing process pleasant and seamless for me. I would definitely recommend working with this excellent team. More
by S
