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Lexus of London
London, ON
4,166 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,166 reviews
November 05, 2021
Kevin Gittens was our guy! He was extremely knowledgeable, professional and personable. We couldn't be happier with the service we received from him as he made us feel welcomed and went above a knowledgeable, professional and personable. We couldn't be happier with the service we received from him as he made us feel welcomed and went above and beyond to help us look for a great deal on our Lexus! Lauren also answered our questions/emails in a timely manner. Totally recommend this dealership. More
by Christina
Employees Worked With
Lauren Rossini, Kevin Gittens
November 04, 2021
Excellent service from A to Z. From selection to pricing, application process to final approval, whole process was supper smooth. Mr, Rick supper responsive, great communication skill and exemplary pricing, application process to final approval, whole process was supper smooth. Mr, Rick supper responsive, great communication skill and exemplary conduct. A++++++ More
by Ali Malik
Employees Worked With
November 04, 2021
Larry is GREAT. He is very considerate of his customers. I visited all the brand car dealers and finally I bought it here. This is a great car buying experience and I highly recommend him to everyone. I visited all the brand car dealers and finally I bought it here. This is a great car buying experience and I highly recommend him to everyone. More
by rjunlin113
November 04, 2021
Larry Liang is great. He is very thoughtful and gave me a ride for the road test. He replies to my messages very quickly even after duty, answers all my questions and concerns. He would message me about impo ride for the road test. He replies to my messages very quickly even after duty, answers all my questions and concerns. He would message me about important updates on my car and guide me throughout the purchase. This is my first time buying a car, I'm glad Larry is here to help. He is a nice person and a professional dealer. More
by tom
Employees Worked With
November 03, 2021
They're very professional and get the job done no matter what. Love the service staff! what. Love the service staff! More
by not2blue
Employees Worked With
Other Employees :
Adam McCallum, Adam Mann
November 03, 2021
A wonderful experience with Larry, he is kind and also vey professional. I'm glad that I booked the car with him and highly recommend Larry to everyone! vey professional. I'm glad that I booked the car with him and highly recommend Larry to everyone! More
by Xuan
November 03, 2021
Excellent customer service! Very organized, knowledgeable, and professional! I highly recommend Lexus of London to everyone! knowledgeable, and professional! I highly recommend Lexus of London to everyone! More
by Suad
November 03, 2021
I had an excellent experience working with Rick to find my new-to-me car. He made the process quick and stress free. Rick is very knowledgeable and personable which made the process much more enjoyable. I my new-to-me car. He made the process quick and stress free. Rick is very knowledgeable and personable which made the process much more enjoyable. I highly recommend working with Lexus and Rick for your next vehicle! Thank you! Sarah&Omar More
by Sarnett
Employees Worked With
