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Lexus of London
London, ON
3,598 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,598 reviews
August 05, 2020
Rick was amazing , He was so kind and professional He helped me with my family to fine the best option and always follow up with us to see that everything is going we , He was so kind and professional He helped me with my family to fine the best option and always follow up with us to see that everything is going well More
by rimfiras
Helpful August 05, 2020
Excellent customer service I had Lexus RX 2017 for 3 years. Despite living in Ancaster. I was always communicating with Rick Watson who was helpful all the way in any question a I had Lexus RX 2017 for 3 years. Despite living in Ancaster. I was always communicating with Rick Watson who was helpful all the way in any question around this car and other cars. I would definitely recommend this dealership. They all take customer service to the next level. More
by Safwan1
Employees Worked With
August 05, 2020
Great 1st experience We recently purchased our 1st Lexus from this dealership, and it probably won’t be the last. We have never enjoyed the car buying task, despite havin We recently purchased our 1st Lexus from this dealership, and it probably won’t be the last. We have never enjoyed the car buying task, despite having owned many many cars in our lifetime.I must say however that right from our first step inside the door, to the most recent trip back to the parts and service team, our experience has been nothing but positive. Despite making an unplanned stop at the dealership without an appointment that first day, Rhonda greeted us with a smile and arranged to have a sales team member meet with us almost immediately. We ended up making a purchase that day, and between Sue and Thomas, we have never had a transaction completed that smoothly and quickly, and no stress! The follow up has been great, our questions have been answered quickly and a couple little items have been taken care of smoothly. More
by sbcesanek
Employees Worked With
Other Employees :
Adam Mann
August 04, 2020
Pleasant, positive and caring! My car buying experience with Sue Vincent was very positive. She listened to my expectations and then followed through. All emails were replied to in My car buying experience with Sue Vincent was very positive. She listened to my expectations and then followed through. All emails were replied to in a prompt and caring manner. Lauren was also helpful, along with Stephanie behind the scenes. We're very happy with the car. My 104 year old mother-in-law gave it the high five! Now that's a stamp of approval!! More
by dbpipher
Employees Worked With
August 03, 2020
My experience with Lexus of London during covid was very pleasant and safe. Rick Watson, was fantastic to deal with. He was professional, courteous, and knowledgeable. I will refer family and friends to Lex pleasant and safe. Rick Watson, was fantastic to deal with. He was professional, courteous, and knowledgeable. I will refer family and friends to Lexus in the future. More
by Gearhead10
August 01, 2020
Thank you Rick for such fantastic service. Very knowledgeable, well informed and great follow up! Best car shopping experience. Highly recommend Lexus of London. JB knowledgeable, well informed and great follow up! Best car shopping experience. Highly recommend Lexus of London. JB More
by Joanne
Employees Worked With
July 31, 2020
Kept it simple. Answered every question I had on the spot! Able to feel confident in the car shopping experience & obtaining my new car. Thank you so much Lexus, Rick I will highly recommend you for any spot! Able to feel confident in the car shopping experience & obtaining my new car. Thank you so much Lexus, Rick I will highly recommend you for anyone looking for great customer service & a great car More
by Kelly
Employees Worked With
July 30, 2020
Had a great experience with Kevin Gittens from Lexus. He was professional, fair and his service was exceptional. If I am in the market for a Lexus I’ll for sure see Kevin again! Anyone else in the market was professional, fair and his service was exceptional. If I am in the market for a Lexus I’ll for sure see Kevin again! Anyone else in the market for one I would 100% refer to him! Thanks Kevin! More
by Ryan
July 30, 2020
Wonderful Deal!! I'm glad I choose Lexus. Had a great experience with London Lexus Dealership, at the same time, I would like to thank miss Sue Vincent for helping us I'm glad I choose Lexus. Had a great experience with London Lexus Dealership, at the same time, I would like to thank miss Sue Vincent for helping us choose the most suitable vehicle and giving us the best service!! Highly Recommend anyone to meet Sue Vincent for your purchase!! Thank you Again!! More
by Ravi Pandey
July 30, 2020
Five Star All the Way. We found the car that I had been looking for online and decided to take a drive to London ( 1.5 hours ) Kevin saw us immediately, even though we did We found the car that I had been looking for online and decided to take a drive to London ( 1.5 hours ) Kevin saw us immediately, even though we did not have an appointment, and ushered us to his office. The car was still available and within an hour we had taken the car for a test drive & purchased it. Our experience with Kevin was “ Five Star All the Way. “ More
by donnahagey
