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Lexus of London
London, ON
4,164 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,164 reviews
March 25, 2022
Service is always superb, vehicle is always washed nice upon pick up and employees are always very friendly. upon pick up and employees are always very friendly. More
by Bevgreene1
Employees Worked With
March 25, 2022
Excellant service. The staff who work there are very experience and kind. The gentleman who directs you into the garage paid extra attention to guide you in and to ens The staff who work there are very experience and kind. The gentleman who directs you into the garage paid extra attention to guide you in and to ensure you had what you needed from the car while you wait. The staff who work are responsible for your booking are always pleasant. I believe her name is Karen Campbell (on her name tag) has always gone out of her way. Her co-worker has always been attentive as well. I do not know his name but it is worth mentioning More
by Lexus
March 25, 2022
Always treated well. So glad to see Romeo back as he explains everything well so we are aware of all happening. So glad to see Romeo back as he explains everything well so we are aware of all happening. More
by rjsinnaeve
Employees Worked With
March 25, 2022
Thank you for notifying me when I need a service. Service Dept. employees were friendly, polite, and very knowledgeable. Service Dept. employees were friendly, polite, and very knowledgeable. More
by RefaatHadi
March 24, 2022
I am very pleased with Lexus of London. This is my fourth Lexus RX 350 and have always serviced them here. The staff is knowledgeable, courteous and just plain great. Their showroom is fa This is my fourth Lexus RX 350 and have always serviced them here. The staff is knowledgeable, courteous and just plain great. Their showroom is fabulous, clean and always has great coffee!. The car is the best I have ever bought. More
by Jack
March 24, 2022
Our first experience with Sue/Lexus. Sue was very helpfull in all aspects from leasing to availability of of stock. The experience was outstanding from test drive to pricing. Highly reco Sue was very helpfull in all aspects from leasing to availability of of stock. The experience was outstanding from test drive to pricing. Highly recommend Sue. More
by Wes
Employees Worked With
Sue Vincent
March 16, 2022
Great service. Friendly and skilled. I appreciate the complimentary wash and this dealership is trustworthy Friendly and skilled. I appreciate the complimentary wash and this dealership is trustworthy More
by Quintin
Employees Worked With
March 15, 2022
Jordan Fera was great helping me and my wife out for the new 2022 Lexus. Also John was so much helpful showing my wife how to set up and operate the gadget inside the car. new 2022 Lexus. Also John was so much helpful showing my wife how to set up and operate the gadget inside the car. More
by Jake Kim
Employees Worked With
Kevin Gittens, Thomas Geeves, Jordan Fera
March 15, 2022
LEXUS OF LONDON by far is the best dealership in London. Not only the Lexus vehicles are outstanding, but the service no matter what department you are dealing with, you are treated very special with respec Not only the Lexus vehicles are outstanding, but the service no matter what department you are dealing with, you are treated very special with respect and understanding. They listen and they do their upmost in having you leave with satisfaction. We bought our Lexus RX350 in 2010 and have had it serviced only at Lexus. It is still like brand new and because of the reliability of this vehicle we are staying with Lexus. We are although hoping Lexus will come out with an all electric model. More
by Moshe
