Lexus of London

I asked for psi in tires to been left as is,mechanic's don't seem to look at Dale's notes, not a big issue, don't seem to look at Dale's notes, not a big issue, More

2 hours to change to my winter tires is way to much time ! coffee OK ! coffee OK More

Everybody I have interacted with at Lexus of London have been exceptionally pleasant and extremely helpful. It is a pleasure to go to the dealership to have your Lexus service. been exceptionally pleasant and extremely helpful. It is a pleasure to go to the dealership to have your Lexus service. More

Love this dealership so much that I have bought four RX SUV and the service department does an exceptional job SUV and the service department does an exceptional job More

Always a pleasure to deal with Lexus of London. Always prepared with a loaner the minute I walk through the door. Customer Service here is amazing! prepared with a loaner the minute I walk through the door. Customer Service here is amazing! More

Lexus was able to check my RX 350 at short notice…found the problem promptly and fixed it, the problem promptly and fixed it, More

This is our second Lexus purchase from Sue. Looking forward to our third purchase in few years. It is great dealing with Sue! We love both our cars and dealing with the service department. Great peo forward to our third purchase in few years. It is great dealing with Sue! We love both our cars and dealing with the service department. Great people at Lexus of London. More

My wife and I deal with Karen. She has years of experience and thus knowledgeable on car mechanics and maintenance. She describes what the problem is or what should be done to maintain our cars. We experience and thus knowledgeable on car mechanics and maintenance. She describes what the problem is or what should be done to maintain our cars. We’ve bought 4 ES models and a Toyota and have found that they have a small fraction of the repair costs of other car manufacturers. More

Always a pleasure dealing with people at Lexus ,had a loaner and enjoyed my day in London. loaner and enjoyed my day in London. More

In 2015, a spur of the moment visit turned into the best sales experience ever. Came to take a look at a CT200h late on a Saturday afternoon, and the service I received, despite showing up close to closing sales experience ever. Came to take a look at a CT200h late on a Saturday afternoon, and the service I received, despite showing up close to closing time, was phenomenal. Rick is one of the best sales people I have ever met. There was no pressure placed on me to make a purchase, he was very professional and courteous, and has a great sense of humour. From initial contact and arranging the test drive, to handing me the keys and walking me through the initial car set up, Rick did an amazing job. Kyle and Rick both worked hard to ensure that the service I received was top notch, and it showed. My experience with both Kyle and Rick was helpful and informative, as well as entertaining. Thank you to both of you for getting me into the CT200h! I am thrilled with the car, and had the best car purchasing experience ever! Fast forward 4 years, I'm back and Rick not only got me a great deal on the trade-in of my previous Lexus, but also got me a great deal on a lease of a new 2019 Lexus IS. Whenever I am in for service, if Rick is around and sees me waiting, he always comes by to say hi. I always value Rick's honesty, his desire to look out for the best interests of his customers, and his concern to get you in the right vehicle for you, and not just trying to make a sale. I've recommended him to people in the past, and will continue to do so into the future. Looking forward to getting my next Lexus from Rick in a couple years! It's now 2021, and while Lexus didn't win my business in getting into a new SUV this time around, the service from Rick was as phenomenal as ever. Despite a busy Saturday, he set up my wife and I with test drives on the two SUVs we were looking at and got us prompt information on both my trade-in and pricing on a 2022 Lexus NX350h. Even in dealing with Rick to get the appropriate lease buyout information for the new dealership, he has been courteous, professional, and prompt throughout the process. The lease on our second vehicle is up in about 2 years, and we will most definitely be giving Rick another visit at that time! Keep up the fantastic work Rick (and Lexus of London). Almost 7 years with Rick and the Lexus of London team, and Rick especially has been nothing but fantastic to work with. Would highly recommend seeing him for your Lexus needs - if I could give him more than 5 stars I would. More