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Lexus of London

London, ON

4.9
3,591 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests. Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation. Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts. Sincerely Chris Pinelli General Manager
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1065 Wharncliffe Rd S

London, ON

N6L 1J9

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Showing 3,591 reviews

February 09, 2021

Excellent service. Very polite people working there.Good explanation of the work that was being done and why. Nice bright showroom with plenty of new cars to look at and dream of having. More

by Corrie1209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2021

Kevin was a pleasure to work with from beginning to end. His professionalism combined with his knowledge made us feel very comfortable. Overall we had a great experience with Kevin, Jordan and Lauren of Lex More

by Thi Nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Rossini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan (tech)
February 07, 2021

Our recent purchase from Sue Vincent was an exercise in satisfaction. The incredible level of professionalism started on arrival and built as we moved forward. Everything went flawlessly and the expert ass More

by allansharond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2021

It was a great purchase experience with Larry & Jack & Allan and Rita, they were amazing guide me from beginning through the whole purchase process, if I could I will give them five star plus. I appreci More

by Nan Si/Ximeng Bai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rita
February 05, 2021

I hae bought 4 Lexus SUV's. I have also been very pleased with the sales persons. The service dept. has always been honest and done the work well. I have always been given a loaner car if requested. My last More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Shearsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rhonda Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Rossini
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

The best car dealer I have ever dealt with.Sales staff is excellent with no pressure sales tactics just good information from a well informed staff. The service department is outstanding. More

by Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

Kevin was great at his job. We appreciated the care that he took re Covid-19. He graciously offered water and he went out of his way to be sure that we were totally aware of all of the features car that we More

by David S
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Gittens
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

Allen and his colleagues are very warm-hearted, patient and helpful. It’s a good experience. Thank you very much ! I strongly recommend lexus of London! More

by Bf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

I am from Waterloo but I choose London Lexus. The team are amazing. I deal with Larry he provided number one service they take care new customer and they take care return customer too. Hundreds percent w More

by Wilma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Liang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Zhang
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

I just purchased a vehicle from Lexus London and was thoroughly impressed with the professionalism of my Sales Rep Sue Vincent. She was a pleasure to deal with and quite knowledgeable about all aspects More

by Sal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Vincent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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