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Lexus of London
London, ON
4,069 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,069 reviews
February 25, 2022
We visited Lexus of London to pick out an SUV as we had a newborn and needed to change vehicles from a 2 door Honda Accord. The service and process was seamless and Rick Watson was a pleasure to deal with an newborn and needed to change vehicles from a 2 door Honda Accord. The service and process was seamless and Rick Watson was a pleasure to deal with and we will be returning to Lexus of London in the future. Thank you again. - Hafeez More
by fezpopat
Employees Worked With
February 24, 2022
Sue was friendly, helpful, professional and made my buying experience an extremely smooth and easy one! I would highly recommend her services to anyone in the market for a new car. buying experience an extremely smooth and easy one! I would highly recommend her services to anyone in the market for a new car. More
by graigpettit
February 20, 2022
Excellent service, would definitely recommend this dealership to friends and family. Rock was very good to work with. dealership to friends and family. Rock was very good to work with. More
by vlemmix.laurie
Employees Worked With
February 18, 2022
On Thursday, I took delivery of a pre-owned vehicle. I have been an on again off again customer of Lexus of London, not because of the dealership, but because of my penchant for changing vehicles. I now I have been an on again off again customer of Lexus of London, not because of the dealership, but because of my penchant for changing vehicles. I now have a year round convertible. I wish to thank the team…Jordan Fera, Allen Zhang, and Tiffany Zhang, The number of employees to whom I gave ratings below indicates the excellent treatment I continually receive from this dealership,and its sister dealership, Toyotatown. I gave stars to too many employees apparently as, your system told me to eliminate someone from my list! That person is Karen Campbell. I’m adding her here so she gets my thanks! More
by Don Blay
Employees Worked With
Other Employees :
Tiffany Zhang, Adam McCallum, Lauren Rossini
February 18, 2022
i think he is a really good sale，and i have a wonderful experience with him. experience with him. More
by LT
February 18, 2022
He is really nice and always be patient of my questions what's more he even will send me home after he get off work. I am a new guy here so my English is poor but he will translate the details of the car f what's more he even will send me home after he get off work. I am a new guy here so my English is poor but he will translate the details of the car for me. If I were you, I strongly suggest you to choose him as your car manager. More
by XINYI GE
Employees Worked With
February 17, 2022
Larry is very helpful. The pre-owned cars are throughly inspected and nicely cleaned. It was a nice car hunting experience. The pre-owned cars are throughly inspected and nicely cleaned. It was a nice car hunting experience. More
by Erica
February 17, 2022
Very professional and Pleasant staff all around. Thanks thank thanks again thanks thank thanks thank for service Thanks thank thanks again thanks thank thanks thank for service More
by brankobarisic5619
Employees Worked With
February 16, 2022
Great customer car. Very friendly. Dale is very knowledgeable great person to deal with . Thank you knowledgeable great person to deal with . Thank you More
by 17hume
Employees Worked With
February 15, 2022
Larry is a grest sales who provided professional suggest regarding both the car and financial choices. definitely recommend! regarding both the car and financial choices. definitely recommend! More
by Shanshan Li
