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Lexus of London
London, ON
4,017 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 4,017 reviews
February 11, 2022
Rick was a pleasure to work with. We found him very responsive to our questions, knowledgeable, trustworthy and helpful. He made us feel welcome and went above and beyond to ensure we had a pleasant ex responsive to our questions, knowledgeable, trustworthy and helpful. He made us feel welcome and went above and beyond to ensure we had a pleasant experience at Lexus. We would definitely recommend him to friends and family. More
by El and Will
Employees Worked With
February 10, 2022
Excellent dealership, have been dealing with them for many years, friendly people! Definitely recommend them! Very informative salespeople and the best product! many years, friendly people! Definitely recommend them! Very informative salespeople and the best product! More
by Jhgiorgini
February 09, 2022
Great team! Everyone is gracious, helpful and very dedicated. They have been able to source the exact specialized cars for me more than once without having to wait too long and without any issues. S dedicated. They have been able to source the exact specialized cars for me more than once without having to wait too long and without any issues. Shoutout to Susan especially! More
by Navraj
Employees Worked With
Other Employees :
Lauren Rossini, CARMEN Jones
February 08, 2022
Very nice experience at Lexus of London. As a return customer, I will ask more friends to come having a visit. Allen and Jack is friendly and patient as always. Really appreciate to their service and su customer, I will ask more friends to come having a visit. Allen and Jack is friendly and patient as always. Really appreciate to their service and suggestion l. More
by Michael
February 08, 2022
Larry is really helpful and caring. He really demonstrates the quality and brand of LUXES. Definitely recommend to my friends. demonstrates the quality and brand of LUXES. Definitely recommend to my friends. More
by rogel_one
Employees Worked With
February 07, 2022
Lexus of London was an amazing experience. Not only were the staff personable, but they also were knowledgeable and great to work with! I really enjoyed the experience and would recommend Lexus of London fo the staff personable, but they also were knowledgeable and great to work with! I really enjoyed the experience and would recommend Lexus of London for your next vehicle purchase! Kevin and Lauren were amazing to deal with, and I can't wait to come back for my next vehicle! More
by Essaregee
February 06, 2022
Always personable; always professional. No more be said. Here are fifteen words: 1,1,1 Here are fifteen words: 1,1,1 More
by rnsposno
February 04, 2022
I was kept informed of the progress of the servicing. There was little to no waiting around when I dropped my vehicle off and when I came to pick it up. There was little to no waiting around when I dropped my vehicle off and when I came to pick it up. More
by NX owner
Employees Worked With
February 02, 2022
The great experience of a car with Allen! It is the second time leased the car with him. Allen is professional and nice. He always trying to solve your problems and find the best solution for you. He second time leased the car with him. Allen is professional and nice. He always trying to solve your problems and find the best solution for you. He thinks what you think and even more. More
by xiyu
February 02, 2022
All staffs were patient and helpful. It was a wonderful experience of mine to lease my first Lexus car. experience of mine to lease my first Lexus car. More
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