Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,160 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,160 reviews
August 29, 2022
Dale is a fantastic service adviser. He kept me informed and provided top-level service and returned the car on time! He kept me informed and provided top-level service and returned the car on time! More
by Sayed Sadaat
Employees Worked With
August 29, 2022
Words can't express how happy I am with Lexus of London and my salesman Rick Watson. After my Lexus was stolen, they stepped right up and helped me through the process to get a new one. They really turned and my salesman Rick Watson. After my Lexus was stolen, they stepped right up and helped me through the process to get a new one. They really turned a traumatic situation into a great experience. I am very grateful! Thank you!! More
by Sue & Tom Cates
Employees Worked With
August 29, 2022
We visited London Lexus after a drive from Waterloo and got to test drive a NX350h , which we were looking to purchase . Rick helped us and explained packages available and any other question we had and de got to test drive a NX350h , which we were looking to purchase . Rick helped us and explained packages available and any other question we had and decided then to order from Rick and looking forward to our new vehicle. More
by sprkee
August 29, 2022
Working with Jillian was amazing. Highly recommend her if you’re in need of a new Lexus! Highly recommend her if you’re in need of a new Lexus! More
by Dylansvirk
Employees Worked With
August 28, 2022
August 27, 2022
The dealership was spotless, staff was friendly and helpful. Any questions we had were answered right away. Very pleased with our experience. helpful. Any questions we had were answered right away. Very pleased with our experience. More
by boulanger98
August 27, 2022
Fantastic service! They listened to our needs, were very helpful, and overall just delightful to speak with! They listened to our needs, were very helpful, and overall just delightful to speak with! More
by dtay
August 26, 2022
Great Dealership with great staff. Over the years that I I have been dealing with Lexus of London, I have always found everyone very helpful. My special thanks to Sue Vincent ! Over the years that I I have been dealing with Lexus of London, I have always found everyone very helpful. My special thanks to Sue Vincent ! More
by emachuletz
Employees Worked With
Sue Vincent, Thomas Geeves
August 26, 2022
If you are buying a pre-owned, make sure you buy the extended warranty with it; they are selling vehicle that are not properly certified. I bought an RX350 and in nine months, the wheel bearing is broke extended warranty with it; they are selling vehicle that are not properly certified. I bought an RX350 and in nine months, the wheel bearing is broken, that you don't expect from a certified RX350 vehicle. So unhappy with the purchase. They somehow get the safety done; do not trust the dealership. MM More
by Kunnel
Employees Worked With
Jordan Fera
