Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
3,598 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,598 reviews
June 30, 2021
professional all around, from dealing with Sue, Jack, and Chris, everyone was awesome and accommodating. amazing experience and will buy again from them! my first Lexus, but def not my last Chris, everyone was awesome and accommodating. amazing experience and will buy again from them! my first Lexus, but def not my last More
by Tom Y
Helpful June 30, 2021
Sales and service staff are knowledgeable and very service conscious. They make me feel they really care that our two Lexus (whatever is the plural!) run well and look good. I trust the service. service conscious. They make me feel they really care that our two Lexus (whatever is the plural!) run well and look good. I trust the service. More
by stanmartincan
June 30, 2021
When I came to fix my car and after you guys diagnosed the problem the price was 1500$ less than what I paid. Legal cheating the problem the price was 1500$ less than what I paid. Legal cheating More
by Raja
June 30, 2021
The staff are all welcoming and knowledgeable. I felt that they were helpful and patient as I made my decisions. For these reasons, I would highly recommend this dealership. that they were helpful and patient as I made my decisions. For these reasons, I would highly recommend this dealership. More
by aharford
June 29, 2021
Very professional experience both with dealership as a whole and Jordan himself. Great experience from start to finish. Not my first Lexus and not my last! whole and Jordan himself. Great experience from start to finish. Not my first Lexus and not my last! More
by Tracey
Employees Worked With
Jordan Skellett
June 29, 2021
My 2nd Lexus from Lexus of London. Why did I return? I’m confident in their knowledge and sales and service have been beyond my expectations. Outstanding on all fronts! confident in their knowledge and sales and service have been beyond my expectations. Outstanding on all fronts! More
by lobo
June 28, 2021
Lexus of London is honestly the best dealership that I’ve been to. They are professional in every sense of the word. All of the staff are welcoming, knowledgeable and eager to answer any questions. Rick Wats been to. They are professional in every sense of the word. All of the staff are welcoming, knowledgeable and eager to answer any questions. Rick Watson facilitated the whole experience, resulting in a seamless and positive purchase process. I wouldn’t hesitate to recommend Rick or Lexus of London to anyone, hands down one of the best! More
by Lora Yurdakul
June 28, 2021
Very professional and helped get all the information I was looking for in a timely manner. was looking for in a timely manner. More
by Joe
Employees Worked With
June 24, 2021
Couldn't be more happier, first time getting my car serviced and all I can say was I had a great experience, felt comfortable. serviced and all I can say was I had a great experience, felt comfortable. More
by Mrdapper25
Employees Worked With
June 24, 2021
My experience at Lexus of London was amazing. Professional friendly staff who went above and beyond to answer any of my questions and help me find the vehicle that was right for me. Professional friendly staff who went above and beyond to answer any of my questions and help me find the vehicle that was right for me. More
by Trina
