Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of London
London, ON
4,010 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,010 reviews
October 22, 2022
Always great service, they explain everything needed, provide a loaner, keep me updated and have the car done when promised. provide a loaner, keep me updated and have the car done when promised. More
by Paco
Employees Worked With
October 21, 2022
Another exceptional service experience. Dale Craig listened to my specific requests for a Florida winter stay (i.e. car must run A-1 until I return in April 2023) and they were done properl Dale Craig listened to my specific requests for a Florida winter stay (i.e. car must run A-1 until I return in April 2023) and they were done properly. Attention to detail and customer satisfaction are hallmarks of Lexus of London. More
by TedSmith
Employees Worked With
October 20, 2022
Karen and Romeo are the face of Lexus of London and much appreciated by this longtime customer. appreciated by this longtime customer. More
by drnick
October 20, 2022
GREAT SERVICE. CLEAN NEAT BUILDING. HELPFUL ADVICR SURVEY US TOO BOSSY. ONE CANT BE BOSSY WHEN DOING VOLUNTEER WORK. COMPLETING A SURVEY IS VOLUNTEER WORK. CLEAN NEAT BUILDING. HELPFUL ADVICR SURVEY US TOO BOSSY. ONE CANT BE BOSSY WHEN DOING VOLUNTEER WORK. COMPLETING A SURVEY IS VOLUNTEER WORK. More
by Barbara Mitchell
Employees Worked With
Arden Dalipi
October 19, 2022
Absolutely excellent service. They really look after their customers.. Especially Karen and Romeo. Also had good chat with Cris - GM They really look after their customers.. Especially Karen and Romeo. Also had good chat with Cris - GM More
by Frankb
October 18, 2022
Jillian was amazing. I was in the market for a new car and Jillian helped me find the perfect match. She went above and beyond to make sure i had everything i needed and I was in the market for a new car and Jillian helped me find the perfect match. She went above and beyond to make sure i had everything i needed and more! On delivery, the entire team made me feel extra special and made sure i knew everything about my new car before driving away. Love the car and will back for number two soon!! More
by Livock
October 13, 2022
It’s always a pleasant experience servicing my vehicle at Lexus of London! Romeo, Nicole, Karen, Dale, and the new guy are all well versed in providing excellent service! Lexus of London! Romeo, Nicole, Karen, Dale, and the new guy are all well versed in providing excellent service! More
by Kevin_gittens23
