Lakewood Chevrolet - Service Center

Always a good experience Always able to fit a person in for service work, friendly and great to deal with. And the experience when you buy a vehicle from the lakewood dealersh Always able to fit a person in for service work, friendly and great to deal with. And the experience when you buy a vehicle from the lakewood dealership is phenomenal as well! Will definitely be bringing my business back for sure! More

CUSTOMER SERVICE It is always a pleasure to book service appointments with Lakewood Consultant Erica Hygard whether by email, phone or in person. She is thorough , ple It is always a pleasure to book service appointments with Lakewood Consultant Erica Hygard whether by email, phone or in person. She is thorough , pleasant and has good working knowledge for her position and ensures that all of my service requests are addressed . I find Lakewood Chevrolet reliable and honest and their technicians for each service department are good . The drive-through service bay is very convenient and practical to discuss service requirements with Lakewood's Consultants . The Sales Department is friendly , helpful but not pushy and I am also impressed by the personable and extra care given by Dan Bass the New Sales Manager for follow up concerns , not just new vehicle sales . I have brought my family to Lakewood Chevrolet to purchase 5 new vehicles in the past 8 years and will continue to keep this Dealership as our only choice for vehicles . More

Good words about staff the staff has a great sense of humor and are easy to talk to. They make you feel welcome the staff has a great sense of humor and are easy to talk to. They make you feel welcome More

SERVICE Ihave been a customer for many years and my family and I have always received courteous and respectful service from everyone. The employees I have che Ihave been a customer for many years and my family and I have always received courteous and respectful service from everyone. The employees I have checked are all first class people and knowledgeable. More

Warranty work Front bumper was chipped and started to rust, was repainted within the said length of time. Also the rental was paid by the dealership and I didn't ha Front bumper was chipped and started to rust, was repainted within the said length of time. Also the rental was paid by the dealership and I didn't have to worry about anything. The work was perfectly done. More

Choosing Lakewood Chev was an easy decision 2 years ago I bought a new Chevrolet Cruze from Lakewood Chevrolet (Ryan Kelly was my salesperson) and the decision was easy - of all the dealerships 2 years ago I bought a new Chevrolet Cruze from Lakewood Chevrolet (Ryan Kelly was my salesperson) and the decision was easy - of all the dealerships I visited and all the salespeople I met during this deliberation, the experience at Lakewood was by far the best. The staff were all friendly, welcoming, knowledgeable, and incredibly helpful. The buying process was so easy too - they helped facilitate everything. I really appreciated their assistance as this was my first time buying a vehicle. Since then, I have returned to Lakewood whenever my car needs servicing or paint touch-ups (they do complimentary paint chip touch-ups on vehicles bought there - thanks Rob Wilde)! Service has always been friendly, efficient, and expertly executed. I truly could not have asked for better service - Lakewood Chevrolet, Ryan Kelly, and the service centre crew have all far exceeded my expectations. The next time I am buying a vehicle, I intend to get it from them! More

Great Service I've been a customer of Lakewood Chev for over 10 years. I find all the staff to be friendly not just the service department. The service department i I've been a customer of Lakewood Chev for over 10 years. I find all the staff to be friendly not just the service department. The service department is knowledgeable and has the time to explain the service required to you. The shop is always clean and bright, not like some dealerships. More

So many things went wrong with the purchase of my new car, they had to offer me free oil changes to try and make up for there horrible service . Now after 2 of those free oil changes there service is sti car, they had to offer me free oil changes to try and make up for there horrible service . Now after 2 of those free oil changes there service is still so bad it makes free seem like the worst deal ever!! I'll bring my car in clean and then when I get it back the inside will be covered, and I mean covered in oil!!! (steering wheel, doors, windows, shifter, even spots on the seats) the one time they actually unhooked some of my electrical parts which would void my warranty if I had not noticed before driving away. The sales team are very nice, but the service department is the worst I have ever seen! More

Overall my experience with Lakewood I would say is disappointing, I brought my car in for a brake light and cruise control fix on Friday July 20, I dropped it off the previous night in the drop box sp disappointing, I brought my car in for a brake light and cruise control fix on Friday July 20, I dropped it off the previous night in the drop box specifically requesting an appraisal of service required, the next day(Friday) after several hours without any word I called the dealer to ask if they found anything, turns out not only had they found it they fixed it and my car was finished, they never called to say they found the problem, how they planned to fix it or that the work had been completed! Another issue I had was I told the lady I spoke to I would be unable to make pickup before closing time, she let me pay over the phone and quoted me at 124.40, when I arrived to retrieve my vehicle they evening I found a bill authorized for 195.40 and they cut the wires to my command start! On top of that 3 of my 4 speakers outputs is now too low to be of use! They fixed one problem and created another for me, don't get me wrong I'd rather have a properly functioning vehicle but I dont think speakers have anything to do with a brake light problem and they could have at least received a phone call saying that's what they had to do and actually quoted me properly on the cost. Very disappointed I won't be going back. More