"Awesome and professional"
Service was great
I was in for a short period of time.
All questions were answered professionally
Polite and courtesy
I will be back
"poor customer service - service visit"
Lakewood Chevrolet really does not act in a manner that demonstrates their appreciation for the customer. An oil change appointment took 2 hours and left my car on the lot stating that none of their service employees were able to drive a standard shift vehicle, re-using dirty foot mats, leaving the vehicle dirty from boots, and upon bringing my concerns to Gord being addressed in a very disinterested and dismissive manner. I will not recommend Lakewood Chevrolet for service nor will I be returning to this location for any matter.
"Lakewood NO service"
I was booked for an oil change at 9 am. When I arrived they up-sold me to getting tires rotated etc because the package was on for $119. Plus I wanted a new air filter. They said they would like to have the vehicle for the morning, until around 1 pm. Then about 1230 they called and said my car won't be ready around 1 and they needed "a bit more time" so they offered a loaner car. No thanks, I dont want a loaner, I could make it work for the afternoon. Too much of a hassle to exchange car seat. Plus I dont want the hassle of picking up and returning a loaner car if they aren't going to be much longer. After all, this isn't major work, it's an oil change etc.
To my disappointment, I called them at 4:15PM or so and my car still was NOT even being worked on!!! I guess 3 more hours isn't enough when they ask for a bit more time. That is just ridiculous. I can't imagine someone coming to my work for a 9am appt and then still not being done by 4pm. So we just went and picked it up, but I will not be bringing my car there for maintenance. This is poor customer service and poor consideration of the value of my time. I was told on the phone that they will still get it done before 5:30 when they close. NOPE, sorry you had it all day. Lost the chance. Decided that since we are out we would just go and get it now.
When I arrived he went to the back and got my car, when I asked what happened... I was told someone called in sick and they just have so much work. They are backed up and people stayed overtime the night before just to catch up. Then he said thanks for understanding. And that was that.
Here's my problem: I took my car in at 9am. If you thought you might not get to it, then be honest. Don't offer that package deal to add on to my oil change. Also if you were so backed up because someone called in sick, please tell me and I could have the option of rescheduling. Or call someone else in to cover. No doubt that person called in sick well before I dropped off my car, I could have been phoned and rebooked. Also, If my car was not even done at 4:30, then what happened to people with later appoinments after 9. Did their work get done, and mine was just bumped through the day?
And as far as just a little extra to make it better, nothing was done. Saying thanks for understanding is not enough. I wasted my day off and my time and nothing was done in the end. No I did not raise a fuss when I picked it up, however, I should't have to in order to somehow be compensated for the inconvenience. They give out free oil changes when you buy a car, why not just do that. Those are the little things that make a difference
Perhaps that day was the perfect storm, but I still wasn't happy with the customer service part.
I most likely will not be bringing my car back for service because I want to take it where the service can actually get done. The only reason I didn't say definitely will not is because if I ever need warranty or recalls I think Ill have to bite the bullet and make an appointment there again. Maybe after this review I will be treated like my appointment time matters. After all, this is where I have bought 2 vehicles
Always very friendly and quick to try to help with any repair issues . My car problem was diagnosed and repaired to my satisfaction. Service much appreciated.
"Shrugged off like my problem didnt matter. "
Bought my car back in 2018, and the experience was great...Of course, they're making money.
Have had nothing but issues with said car, and the dealership is not helpful.
The service staff (James) I dealt with are great, but when I tried to talk to the Manager about my issue, and what I can do about it, he said they would find out what's wrong first and go from there. I felt completely un-important and ignored.
I know what was wrong with my car and they tried to blame it on other work at another dealership, insinuating that the other techs may not be as competent as theirs and made errors in previous service visits. Then proceeded to walk away from me to another customer without much thought about my concerns or frustrations.
Super frustrating, and still no answers. Call and investigation in with GM Canada about this experience and the issues with my car.
Fantastic Service delivered with top-shelf customer care. James, Dan, Dwayne are all fantastic along with the others in the service department, and they are consistently there for you when you need them right away, always keeping in contact with you as vehicle is serviced.
- B. Amarantes
I've been doing maintenance on my vehicle with James for around two years and he is extremely professional and caring about my needs. Thank you.
"Purchase of high country"
- Kelvin, Jan 29/19
We are not from Edmonton and after searching the web we found a high country we might be interested in. We spoke to Kyle by phone Monday afternoon and said we would be at the dealership Tuesday around noon. We arrived at 11:30 and Kyle had the truck already running and warming up for us!! We received exceptional salesmanship from Kyle and Dan and following some gentle negotiation a price acceptable to both sides was agreed upon. We were comfortable and at ease with these gentlemen and at no time felt pressured. From the time we arrived we felt that this dealership really wanted to work with us and they did. We thank you Kyle, Dan and manager (sorry I can’t recall your name) and to Joel who gave us a final review of the options before we left. We would recommend anyone looking for a new or used vehicle to first visit Lakewood Chevrolet- you will be so impressed.
"Fast and well explained. "
James was helpful and honest. They don’t beat around the bush just to the point. I would definitely go back. I like to make realationships with ppl and be able to be on there same level and James makes it easy to do so. I never had a vehicle that never had warrenty befor as I always traded in befor warrenty was up but I have to keep this one for now as economy is not very good in in Edmonton. So I don’t want to take on anymore dept just in case. I would definitely make this my dealer when I do desire to purchase something. I have been to couple other dealers and they never treated me as well as Lakewood. Thanks again for the speedy service and awesome customer service. Till the next time we meet.?
"Best experience from any dealership "
Went to Lakewood and Danny Bass immediately said HI. Introduced my son and I to Kyle Needham. I saw the truck i went to see and then spent most of my visit with Danny, Kyle and Paul . We joked and told stories to one another. All the staff would say Hi as they passed. Eager to help and very honest .... I KNOW RIGHT ? True story though. I left a deposit and did my credit check over the phone on less than 10 minutes with Erin and Manita. Beautiful, friendly and knowledgeable ladies. I was called back within 14 hours and when i went to sign ..... it was awesome all over again . They showed me around the store to more staff and departments. Very nice facility. 2 hours later , my shiny, detailed truck was stickered, warm and ready with a full tank of fuel and i was on my way home. FANTABULOUS feeling and great experience from Lakewood . It is worth the drive, bus ride and walk ... lol They even have a shuttle if needed. Thanks to everyone . See you tomorrow when i come in for the rust protection and under coating . 🍻👍😃