Key West Ford Sales Ltd
New Westminster, BC
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Key West Ford Manager Abuses and Threatens Loyal Custoners I have been a long time loyal customer with Key West Ford. I purchased two Ford Expeditions there, one in 2005 and another in 2014. Several of my fami I have been a long time loyal customer with Key West Ford. I purchased two Ford Expeditions there, one in 2005 and another in 2014. Several of my family members also purchased vehicles from Key West Ford. I always serviced my vehicles there. Recently I had a repair scheduled at Key West Ford and they cancelled ithe scheduled maintenance appointment stating that they did not want my business. I contacted Kam Sobhani, the assistant manager who became agitated quickly that I called him saying to me; "I don't need this s**t," And "F**k you guys," on the telephone to me. Kam also was telling my brother, who was assisting me to come down to the Key Wesr Ford dealership so he could take him outside and fight him, as Kam was losing control , using swear words uncontrollably. We did NOT use swear words towards Kam, and as mentioned above due to Kam's, the assistant managers conduct, he proved to be very abusive and unprofessional. If Kam Sobhani can not handle the stresses associated with his daily job,then perhaps he should not be working in customer service dealing directly with the customers. This phone call was recorded. I reiterate that I was simply trying to have my vehicle that I purchased from Key West Ford serviced by them. I have a Key West Ford sticker on the back of my vehicle and a Key West Ford liscence plate cover, and I am as a result , I am advertising for Key West Ford during my daily driving. If it were not for long time loyal customers like myself, then Kam Sobhani would not even have a job, so I can not understand where he is coming from when he treats loyal customers so abusively. I purchased the vehicle from Adam Isfeld originally, who was delighted at that time that I was a return customer. Adam was very nice and welcomed us back for all of our service needs after the purchase of this vehicle. I would have never anticipated that I would have experienced such such customer abuse from Key West Ford after remaining a loyal customer with them for over 10 years. More
Fantastic care shopping experience I bought a used Mustang from Key West Ford on the weekend. It was a great and fun car shopping experience. Every single person that I talked to and de I bought a used Mustang from Key West Ford on the weekend. It was a great and fun car shopping experience. Every single person that I talked to and dealt with, from the receptionist to sales to finance to sales manager, were friendly and helpful. Their attitude and the way they handled the whole process made a huge difference in the whole experience. Thank you all for being so wonderful and so fantastic. More
A surprisingly pleasant experience! I bought a used Mazda from these guys on the weekend, found an ad on AutoTrader that directed me to them after a fail at Auto Liquidators for the same I bought a used Mazda from these guys on the weekend, found an ad on AutoTrader that directed me to them after a fail at Auto Liquidators for the same model car. From arrival to departure, I had a first class experience. My salesman Peter was gentle, friendly and kind, and happily supported me through a lengthy ICBC claim query. Above and beyond! More
Always a great experience I got a truck about a year ago at Key West Ford. Dillon Nguyen helped me get the best one for me. A very nice one. I recently came back and got a Must I got a truck about a year ago at Key West Ford. Dillon Nguyen helped me get the best one for me. A very nice one. I recently came back and got a Mustang. Dillon found me a sweet looking fastback. It turns heads, the girls love it. I just can't put into words how awesome this car is, and how awesome the staff at Key West Ford are. Come see Dillon! More
Amazing, 100% customer service satisfaction Let me start with from start to finish both of these awesome sales reps/consultant went above and beyond. This is my second time coming to this dealer Let me start with from start to finish both of these awesome sales reps/consultant went above and beyond. This is my second time coming to this dealership and both times left with amazing vehicles. They are on point from showing you every little detail you need to know about the vehicle and what best suits your needs. Highly recommended Customer satisfaction is their biggest priority More
Loved My Salesman's Attitude! My salesmen, Michael Nokes and Peter Olson, were both very professional and kind. I was at ease dealing with them and would recommend either of them My salesmen, Michael Nokes and Peter Olson, were both very professional and kind. I was at ease dealing with them and would recommend either of them to anyone purchasing a car! As a single woman I could count on both of them and they both looked after me properly. More
Wouldn't go anywhere else. Dillon will do everything and anything he can to get you the car of your dreams, he went to great lengths to finance my 2017 mustang GT, very happy an Dillon will do everything and anything he can to get you the car of your dreams, he went to great lengths to finance my 2017 mustang GT, very happy and proud all because of him. More
Very happy & satisfying with my purchase Thank you to Michael Nokes and Nicholas Terezakis, they both were very helpful with making this vehicle purchase as simple and quick as possible. M Thank you to Michael Nokes and Nicholas Terezakis, they both were very helpful with making this vehicle purchase as simple and quick as possible. Me and my husband are really happy and satisfy with my brand new Focus. Thank you for all your works. Jennifer More
Great Buying Experience The buying experience at Key West Ford was excellent. I purchased a Mustang and they must have the best selection in BC. My sales Rep, Jag Dhillon was The buying experience at Key West Ford was excellent. I purchased a Mustang and they must have the best selection in BC. My sales Rep, Jag Dhillon was very helpful and knowledgeable, and did not pressure me. He helped me decide what I wanted. Gurj was also very helpful and low pressure regarding service and warranty options. All in all, I'm very satisfied and would recommend this dealership to a friend. More
The best dealership. Keywestford Got my brand new 2017 mustang, thanks to dillon Nguyen, one of the best salesman in Keywest ford. You want the best car! Look for dillon Nguyen, and y Got my brand new 2017 mustang, thanks to dillon Nguyen, one of the best salesman in Keywest ford. You want the best car! Look for dillon Nguyen, and you wont regret it. More