Ken Shaw Lexus

Great Experience I purchased a second Certified Pre-Owned Lexus RX350 from your dealership today after my wife's 2013 RX350 was stolen from a body shop while it was in I purchased a second Certified Pre-Owned Lexus RX350 from your dealership today after my wife's 2013 RX350 was stolen from a body shop while it was in to repair a scraped door caused by our son. I dealt with Raphael Munro and would like let you know that he was a pleasure to work with. As soon as I told Raphael that my wife's car had been stolen, he advised me that Global i would provide up to $4,000 in addition to the payout by my insurer. This made the decision to purchase a 2015 RX350 easier to do. Raphael was very knowledgeable in explaining all of the differences / "upgrades" over the 2 model years. And, he was very informative and patient in going over the car in detail with my wife when we picked it up this afternoon. I look forward to working with Raphael when it comes time to purchase another vehicle. More

Exceptional purchase experience We recently took delivery of a brand new ESh from Ken Shaw Lexus. I have never been in this part of Toronto before, and what brought us to this locati We recently took delivery of a brand new ESh from Ken Shaw Lexus. I have never been in this part of Toronto before, and what brought us to this location was really the price and the fact it was one of the few dealerships with the precise vehicle to our specifications. Most discussions were held with Frank and team through email, and both was extremely responsive and professional throughout the process which led us to eventually pay a visit to the dealership to seal the deal. The remaining paperwork went very smooth and prompt without any unpleasant surprises, and we were literally in and out within 30 minutes. Vehicle was delivered 3 days later, and Wally was very thorough and professional in walking through the long list of features of the vehicle and answered all our questions without hesitation. I was very impressed overall, and will definitely recommend friends/family to this dealership for Lexus needs. The only minor annoyance might just be the ongoing construction work happening as they are currently expanding/renovating the dealership, but I think it will all be worth it once all is done as the showroom definitely could use a little refresh as it stands today. More

Deplorable experience I was a loyal customer until my last visit when I encountered sales associate Betty Yang. She was from the start extremely rude and uninformed about a I was a loyal customer until my last visit when I encountered sales associate Betty Yang. She was from the start extremely rude and uninformed about any of the details of any car. She was unwilling to answer questions or even show the cars I was interested in. Any question asked was met with an attitude and ignorance regarding the vehicles. I am a physician and am accustomed to helping others and expect the same. Save your time and money and find another dealership. I will be taking my business elsewhere. More

EXCEPTIONAL SERVICE I had looked for a specific car for almost a year. One call to Ken Shaw through a friend found me the car I wanted in 3 hours. Once the deal was done I had looked for a specific car for almost a year. One call to Ken Shaw through a friend found me the car I wanted in 3 hours. Once the deal was done via email of course, I had my car in a week. The service from signing the documents, to actually receiving the car was outstanding and I credit Ken Shaw, Simon Wong, and in particular Michele Cormier for providing top notch customer treatment. I will definitely return to purchase my next cars. I highly recommend Lexus as a vehicle too. They are best value for money spent. Thank you Ken Shaw Lexus Jeff McKechnie More

Nguyen Excelent service and friendly staffs on time delivery appointment is fast . I will for sure to introduce all my friends about KEN SHAW LEXUS dealer Excelent service and friendly staffs on time delivery appointment is fast . I will for sure to introduce all my friends about KEN SHAW LEXUS dealer on st. Clair Ave west.toronto Ontario m6n 1k8. More

Lexus for life I have always enjoyed dealing with the staff at Ken Shaw. Specifically, my sales rep and service specialist. This is three cars in a row here and ev I have always enjoyed dealing with the staff at Ken Shaw. Specifically, my sales rep and service specialist. This is three cars in a row here and even though it is a long way out of my way, I will continue doing business with these great people. More

Purchasing and serving my Lexus at Ken Shaw Lexus Consistently Excellent service at every visit. I live and work in Mississauga but would not consider bringing my car to any other dealership for servi Consistently Excellent service at every visit. I live and work in Mississauga but would not consider bringing my car to any other dealership for service. This is the reason for sure they have been in business for so many years! More

Excellent deals and customer service Last week I went to Ken Shaw Lexus to do a lease transfer on my 2016 IS 300. I must say the staff there was very professional and extremely helpf Last week I went to Ken Shaw Lexus to do a lease transfer on my 2016 IS 300. I must say the staff there was very professional and extremely helpful. In particular, I want to thank Mark Aquilla for demonstrating exemplary customer service and for providing me with a wonderful customer experience at Ken Shaw. Mark sold me the car about 7 months ago and although lease transfers are not his direct responsibility, he went out of his way to help me conclude the lease transfer last week. I highly recommend Mark if you are thinking of buying a new Lexus as he is extremely helpful, gives excellent deals and gets things done. Thanks Mark and thank you Ken Shaw! More

Loving my new ride! As a previous IS250 owner I new I would enjoy the RC300, and wow! It has not disappointed! It handles incredibly, and certainly that 0 to 60k has pas As a previous IS250 owner I new I would enjoy the RC300, and wow! It has not disappointed! It handles incredibly, and certainly that 0 to 60k has passed the test;). I'm finding reasons to take it out on the road--truly a remarkable machine!! The sales team made it a simple and smooth hand-off. I'll be back... More

"GREAT SERVICE, AS ALWAYS" With one call to Wiesia an appointment was quickly arranged for the annual maintenance on my Lexus ES350. Wiesia offered to reserve a "loaner" car fo With one call to Wiesia an appointment was quickly arranged for the annual maintenance on my Lexus ES350. Wiesia offered to reserve a "loaner" car for me rather than waiting at the dealership. I chose to wait for my car - past experience has taught me that it is much more pleasant to spend time in the Lexus waiting room (enjoying TV, the internet, coffee and snacks) rather than make the drive home and back! Yolana did his usual good job of completing the paperwork, etc. My car was returned to me (nicely washed) in less time than had been estimated. As usual, no hassle! More