Island Ford - Service Centre

Service with a smile!!! We recently moved to BC and long story short are staying temporarily in the Duncan area until our new home is ready. That said, our truck was in need We recently moved to BC and long story short are staying temporarily in the Duncan area until our new home is ready. That said, our truck was in need of regular maintenance and thus we scheduled with Island Ford out of sheer proximity. We were so pleased with the service and specifically the pleasant and professional treatment we received from Deanna, that we made the decision to travel out of our way to Island Ford for future service. Thank you! More

Susie was helpful, friendly and also went out of her way to offer me a deal for future servicing of my vehicle. Also the service dept fixed my problem whic was helpful, friendly and also went out of her way to offer me a deal for future servicing of my vehicle. Also the service dept fixed my problem which required no parts...but still I did not expect Susie to come back to me and tell me they had not charged me anything!!! Have previously had service with this dealer and always happy! More

What Service I found that Deanna Schmidt in the service department was abrupt and needs more customer service training. On two occasions I found her service to be I found that Deanna Schmidt in the service department was abrupt and needs more customer service training. On two occasions I found her service to be unfriendly and unsatisfactory. If I would have know that I would be treated like this by the service department I would have purchased my new car in Colwood. More

FANTASTIC I BOUGHT MY CAR AT ANOTHER DEALERSHIP AND FOUND THEIR FOLLOW UP TERRIBLE, CALLED ISLAND FORD DUNCAN AND TALKED TO DEANNA, SHE WAS SO GREAT ANSWERED MY I BOUGHT MY CAR AT ANOTHER DEALERSHIP AND FOUND THEIR FOLLOW UP TERRIBLE, CALLED ISLAND FORD DUNCAN AND TALKED TO DEANNA, SHE WAS SO GREAT ANSWERED MY QUESTIONS, AND TREATED WITH RESPECT. NEVER OWNING A FORD BEFORE WANTED TO FOLLOW THE MAINTANCE SCHED AND SHE TOOK THE TIME TO EXPLAIN HOW IT WORKS. I DRIVE A LOT SO I HAVE BEEN IN FOR MANY OIL CHANGES AND ALSO SOME WARRANTY WORK, I COULD NOT BE HAPPIER, ITS VERY RARE THAT YOU FIND A DEALERSHIP LIKE THIS ONE. WE WILL BE BUYING OUR NEXT VEHICLE AT ISLAND FORD DUNCAN JUST ON OUR EXPERIENCE WITH THE SERVICE DEPT ALONE. WOULD ALSO LIKE TO MENTION SUSIE IRVINE, AMAZING ALSO WHAT A GREAT TEAM DEANNA AND SUSIE MAKE. More

Ok service Better customer service. Like the shuttle pick up and that they wash the vehicle. Some of the folks there have been around across all 3 ownership Better customer service. Like the shuttle pick up and that they wash the vehicle. Some of the folks there have been around across all 3 ownership changes so definitely know how to get things done. More

Frendly staff, convenient, but very poor service experience My truck had spongy breaks since one of the rear cylinders had failed a few months back. I had done the rear breaks myself, including both cylinders, My truck had spongy breaks since one of the rear cylinders had failed a few months back. I had done the rear breaks myself, including both cylinders, but since the system had been drained of fluid it needed to be power bled to remove all the air pockets. I couldn't do this myself so brought it to Island Ford. I explained the problem, and said I suspected they only needed to be bled. It took them 3 hours, and cost me $350... for a bleed job. Rather than just bleed the breaks and maybe test the cylinder and be done in an hour, they decided to dismantle and inspect the rear drums so that they could tell me there was rust... a 14 year old truck has rust, real revelation. What's more, they didn't even bleed them right. I know this because my front left bleeder nut was rounded off and seized when I brought the truck to them. I checked it after they "thoroughly bled the system" to find the nut still there and still seized... so they charged me $350 to 3/4 bleed the system. Pros: Quick Lane service is very convenient, staff is friendly Cons: Everything I just mentioned Island Ford, I am very unsatisfied More

Comfortable and friendly service Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns Ryan provenchal was not the typical "pushy car salesman" , he strives to meet customer needs and respects what you require. He listened to my concerns and was instrumental in making sure my purchase was within my price point. He was very informative with all the new features of my newly purchased vehicle. This is my 3rd Ford Escape that I have purchased at the Duncan location. I love the comfortable and friendly service of all the staff and would surely recommend them. More

Ford Flex repair The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff The staff here go above and beyond for their customers. I had a repair issue with my Ford Flex which was dealt with promptly, efficiently by all staff members concerned. I highly recommend this dealership for both sales and aftercare. More

Very Good Service I have a 2015 ford fusion witch i bought from Mat and he has bean very helpfull we have bean well looked after and are happy with our dealings with Is I have a 2015 ford fusion witch i bought from Mat and he has bean very helpfull we have bean well looked after and are happy with our dealings with Island Ford and with Mat in Partickular very helpful Thank You So Much Every One At Island Ford More