Georgetown Kia

My experience with Georgetown Kia had it’s ups and downs but overall was good. My Salesman Michael Corcoran is the reason I stuck with this particular dealership. He provided exceptional customer se but overall was good. My Salesman Michael Corcoran is the reason I stuck with this particular dealership. He provided exceptional customer service and really stands by his customer. I had some issues with the financing negotiations, they were very time consuming and I feel could have been dealt with in a more professional manner. In the dealerships defence, the credit issue was due to my less then stellar credit, however I was constantly assured that they were doing “everything they could” to get me financing which I was at first very impressed with but then during the process I felt they were trying to pressure me into a loan agreement with misleading explanations at times just to secure the purchase. In the end they were able to secure a loan for me at a higher interest rate (which I expected) however I did not expect the VERY expensive added fee’s and “insurance” required to ensure the loan. (Lesson to all – Keep your credit in good standing!) When I did finally agree and came into the dealership to sign and pick up my vehicle I was told they “forgot” to add a fee to the agreed on price and had to increase my monthly payment to make the correction. Only after my telling them I was walking away from the deal only then did they return to the agreed upon price (or near to...it was $2 or $3 more in the end). I was then surprised when I was told after signing for my vehicle that a $500.00 down payment was required to leave with the vehicle. I was not advised of this before hand in fact a few days previous to this when I was in looking at the vehicle I was asked for a down payment to “secure” the deal but reassured it would be returned to me as no down payment was required. I didn’t have the money at the time and was then told that was ok and because of everything I went through they would secure the deal without one. Needless to say I was not prepared to pay out that amount of money. I was then told I would have to come back with the $500.00 to pick up my vehicle. I ended up paying the money while I was there, in the end I decided it was not worth fighting and arguing over $500.00. Recently I was told I would receive $125.00 referral bonus for anyone that I refer who purchases a car from this dealership HOWEVER the person I referred who purchased a high end SUV DURING my vehicle negotiations apparently “doesn’t count” towards the referral program. It only counts if I refer someone purchases a new car AFTER I purchased my vehicle. For me, little things like that can make a big difference in the overall opinion of the Dealership. In conclusion, I LOVE my Kia, and I would recommend this dealership ONLY if you are paying cash or have exceptional credit so there is no need to negotiate financing. I would absolutely recommend in fact I would insist that you see Michael Corcoran for your sale, you will not find another salesman who will work as hard as he will to get you into the car that’s best for you. And if you do choose this dealership PLEASE tell them I sent you, who knows maybe I’ll actually get that $125.00 for the referral. More

Let me start by saying that Chris was great to deal with in Sales and Tony was a great help when getting to an agreeable figure on my trade in. I traded in my Civic SI for a used Mazda Tribute. Great Price in Sales and Tony was a great help when getting to an agreeable figure on my trade in. I traded in my Civic SI for a used Mazda Tribute. Great Price for a great SUV. During our test drive the truck was making a small noise which we were assured on our deal in writing that this would be looked after. Once the truck was ready for pick up (which seemed to take forever due to the repairs that needed to be done) it was NOT repaired and still make the sound it made while I test drove it. That being said the plates had been changed over so now I had to drive it. On 3 occations I returned this vehicle to Kia for service to figure out what was wrong and had to get a replacement vehicle at my own cost and I also live 45min from this dealership so my time was wasted as well. I purchased the truck in August and the repair was finally completed in the beginning of November. This time I fought with Kia to get a rental at their cost which I had for two weeks while again they tried to diagnose the noise from my truck. In the end Kia took my truck to Mazda only to be told my bottom end of the engine was blown and had to be replaced! After all was said and done the truck is running ok now but what a nightmare. Kia had tried to be extremely helpful when they wanted to but I feel not enought was done by service to fix the problem originally. The sales group at the used office were great and Rodney in service was always polite but not so forth coming with information about my vehicle. I felt this dealership did not have enough employees to accomidate the work load and that the left had no idea what the right was doing. I would purchase from this dealer again :-) More

We purchased our 2011 Kia Sorento in November of 2010. Our first encounter at the dealership was with Mike Corcoran and he was very helpful in explaining the Kia fleet of new vehicles. We decided on the Our first encounter at the dealership was with Mike Corcoran and he was very helpful in explaining the Kia fleet of new vehicles. We decided on the Sorento due to its very large cargo space and because we may use it as a tow vehicle in the future, when our truck wears out. We chose the AWD option for the same reason. We ended up finalizing the sale with Steve Kruzic because Mike happened to be away. Steve was just as helpful and courteous. The Sorento has now traveled over 32,000 km and it still drives as great as the day it was delivered. It performs well under all weather and road conditions and is very comfortable on longer trips. The heated seats are an added treat on cold days. Fuel consumption on frequent trips on the 401 between Georgetown and Belleville is just under 8 L/100km. Overall fuel consumption has been between 11 and 12 L/100km depending on temperature and driving patterns. Regular servicing has been excellent and scheduling has not been an issue. The courtesy shuttle service is much appreciated. We recently stopped into the service department to report a slow leak in one of the tires and they fixed it right away. We are now a '2 Kia Family' - our son and daughter-in-law own a Kia Rondo which has enough room for their Great Dane with enough space left for a car seat for our new grand daughter. Keep up the great works guys and girls at Georgetown Kia!! More

Best experience ever! We did the whole purchase by phone. We're from Ottawa, and we had three representatives from Georgetown Kia assist us. The best customer service ever! They bent over backwards phone. We're from Ottawa, and we had three representatives from Georgetown Kia assist us. The best customer service ever! They bent over backwards to get us into a vehicle we wanted, at the price we needed to be at. Suggest anyone to do the same. If you are serious in buying a vehicle from them, knowing that you will buy, let them know what your needs and requirements are, and they will then work their darnedest to get you what you asked for! I would definately buy from them again and will definately let people know where to get the best service and price....at Georgetown Kia! Level of service is a 13 out 10! You don't find that here in Ottawa! Great job guys and thanks again! Richard and Yvonne More

Nice friendly staff, that put the customer above theirselves. Good Deal, quick service, overall a positive experience. Good selection of cars and trucks. This is the 5th vechile purchased from th theirselves. Good Deal, quick service, overall a positive experience. Good selection of cars and trucks. This is the 5th vechile purchased from the group. More

When i went there, the atmosphere was amazing. Employees were very friendly. I felt welcomed. The GM Tony was of great assistance with overall choice and price of the car. I drove off the lot feeling very c were very friendly. I felt welcomed. The GM Tony was of great assistance with overall choice and price of the car. I drove off the lot feeling very comfortable and proud of my purchase. I would recommend this dealership to any and everyone, their incentives from financing and v.i.p loyalty cards are fantastic. Great Job Georgetown KIA team! More

I bought a new 2011 Forte automatic. I walked in with very specific requirements and Michael C. recommended the perfect vehicle for me. There was very minor haggling over price since it was within range very specific requirements and Michael C. recommended the perfect vehicle for me. There was very minor haggling over price since it was within range and they offered great assistance in terms of financing options. The prompt service, friendliness of the staff and the thorough explanation of the vehicle made for a great experience. I would definitely buy from them again and recommend them to any prospective buyer. More

FIRST OFF THIS DEALERSHIP HAS A HUGE ADVERTISEMENT ISSUE! THEIR WEBSITE STATES PRICES ARE PLUS LICENSING AND HST BUT WHEN YOU GO IN TO SEE THE CAR THEY ADD $399 ADMINISTRATION, $399 FOR NITRO & ETCH (WHAT TH THEIR WEBSITE STATES PRICES ARE PLUS LICENSING AND HST BUT WHEN YOU GO IN TO SEE THE CAR THEY ADD $399 ADMINISTRATION, $399 FOR NITRO & ETCH (WHAT THE HECK IS THAT AND HOW CAN YOU FATHOM CHARGING $399 FOR IT!?), PLUS YOUR CARPROOF $79, OH AND THEY HAVE THE NERVE TO CHARGE YOU $45 FOR GAS WHEN I BOUGHT A TRUCK AND IT CERTAINLY TAKES MORE THAN THAT. I CAME TO PICK UP MY TRUCK. ITS NOT PROPERLY CLEANED, THE LICENSING WASN'T DONE BECAUSE THE MINISTRY CLOSED? (WHY WAIT UNTIL THE DAY OF TO LICENSE IT, THEY HAD ALMOST TWO WEEKS) THE CAR STILL SMELLED LIKE SMOKE ALONG WITH ALMOST EVERY OTHER CAR I TEST DROVE. THEIR LOT IS PARKED TOO CLOSE TOGETHER. YOU CAN BARELY LOOK AT THEIR VEHICLES WITHOUT HAVING A SALES PERSON GET THE KEYS AND PULL IT OUT. THEN IT CAME TIME TO GO TO THE BATHROOM. I WAS AT THEIR USED LOT AND THEIR BATHROOMS ARE DISGUSTING. AS A WOMAN I WOULD NEVER USE SUCH FACILITIES. BOTH THE MEN AND WOMANS BATHROOMS SMELLED LIKE OUTHOUSES. THE WOMANS BATHROOM HAD A BROKEN FLUSHER THAT I ALMOST SLICED MY FINGER OPEN ON. THEY HAVE A WATER COOLER THAT NEVER SEEMS TO HAVE WATER IN IT, OR THERE IS WATER AND NO CUPS. THEY DON'T SEEM TO EVER SALT THEIR LOT. ITS VERY SLIPPERY. ALMOST BROKE MY BACK. NOW ON TO THE SO CALLED "CUSTOMER SERVICE". THE SALESMEN ALL SEEM YOUNG AND POLITE AT FIRST. BUT THEN THEY DONT RETURN YOUR CALLS. THEY DONT RESPOND TO YOUR EMAILS. THEY WONT GIVE YOU A DATE WHEN YOU CAN PICK UP YOUR CAR. THEN YOU GO TO PICK UP YOUR CAR AND ITS DIRTY, SMELLS, AND THINGS LIKE BLUETOOTH THAT WERE PROMISED ARE NOT ACTUALLY ON THE CAR , OR REPAIRS SUCH AS A DENT THAT WERE PROMISED TO BE FIXED ON DELIVERY DATE WERE NOT TAKEN CARE OF TWO WEEKS AFTER THE DATE OF PURCHASE. DONT EVEN GET ME STARTED ON THEIR SERVICE DEPARTMENT. WHENEVER I CALLED FOR AN ISSUE EVEN WITHIN THE FIRST MONTH OF OWNING MY TRUCK THEY BRUSH YOU OFF TO THEIR SERVICE DEPARTMENT WHERE PARTS DONT COME IN ON TIME AND THE JOB TAKES LONGER THAN IT NEEDS TO THEN YOU NEED A RENTAL. I CAN RANT FOR DAYS ABOUT HOW TERRIBLE MY EXPERIENCE WAS AT GEORGETOWN KIA BUT IT WONT GET ME ANYWHERE. GUESS I LEARNED THE HARD WAY. BUYER BEWARE. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE FOR SALES, SERVICE OR ANYTHING! 5 THUMBS DOWN!!!!! More