- lindsay olthoff
I purchased a Jeep Compass from this dealership Jan 2 2017. One month later I returned for my first visit to service for a leaking sunroof. I have been to this dealership no less then 8 times over the last 2.5 years to rectify the issue. I have been told everything from - you left it open - to its not leaking there is no problem. Each time I have been told it is my responsibility to get to and from the dealership for warranty work. If there is no leak, or your not able to diagnose the problem why is the water pouring out of the overhead lights onto myself and my passenger? I have been treated rudely and disrespectfully. The amount of human error on part of the dealership to fix this problem is ridiculous, missing bolts and improper placement of the sunroof leading to subsequent visits is unacceptable.
This last time finally it was decided to replace the sunroof assembly, all the while the sales manager suggest that I trade it in to purchase something new. BEWARE buying a used vehicle as I am sure they pass off problem vehicles to unsuspecting victims.
This time when I got my Jeep back I was given the paper work and the keys with out explanation of what was all done, and told to go find my vehicle around the side someplace. Thanks a lot. My Jeep was returned with no gas when it had at least a 1/4 tank, the sunroof is covered in white lines and dirty fingerprints, the sun blocker is dirty with black marks, and the water that was flowing all over the radio and console area was left to leave water marks. I asked for a call back from the service manger today, and have yet to receive a call.
To make a long story short, do yourself a favor and purchase and service your vehicle elsewhere. Maybe rethink Jeep while your at it.
"Nothing but bad experiences "
Bought a 2017 Durango used with 30,000 km went through a car wash once and paint peeled off my door. Looks like you guys spray painted it without primer or anything the inside of my door is rotting away as well. Service took pictures but haven’t heard of anything getting done to fix it. I’m looking at a new vehicle at a Kia dealership at least they are honest
"Cheating during closing"
Gord (Financial advisor) at Finch Chrysler and Jordan Edwards made us to sign the New vehicle bill of sale Friday and they said they will hand the new vehicle on Saturday, but it didn’t happend. Tuesday I got a call from Gord saying that I have to pay $2000 more inorder to get the vehicle. So they might call you guys pretending good offers, but very careful.