Great people to deal with. Josh and staff made my experience personal, easy, and were very flexible to meet my needs.I will highly recommend this dealership to my family and friends!
His reply to this will be all sweet and proper, but like I've said, tell people exactly how things work, we have a newborn and a toddler and you say everything was explained? Who the xxxx are you? We have never met you so how do you know. Nobody told us if we changed our mind, money would be lost, we thought the financing paperwork was the done deal and we walked before that for a few different reasons. I want the rest of our deposit back.
- lindsay olthoff
I purchased a Jeep Compass from this dealership Jan 2 2017. One month later I returned for my first visit to service for a leaking sunroof. I have been to this dealership no less then 8 times over the last 2.5 years to rectify the issue. I have been told everything from - you left it open - to its not leaking there is no problem. Each time I have been told it is my responsibility to get to and from the dealership for warranty work. If there is no leak, or your not able to diagnose the problem why is the water pouring out of the overhead lights onto myself and my passenger? I have been treated rudely and disrespectfully. The amount of human error on part of the dealership to fix this problem is ridiculous, missing bolts and improper placement of the sunroof leading to subsequent visits is unacceptable.
This last time finally it was decided to replace the sunroof assembly, all the while the sales manager suggest that I trade it in to purchase something new. BEWARE buying a used vehicle as I am sure they pass off problem vehicles to unsuspecting victims.
This time when I got my Jeep back I was given the paper work and the keys with out explanation of what was all done, and told to go find my vehicle around the side someplace. Thanks a lot. My Jeep was returned with no gas when it had at least a 1/4 tank, the sunroof is covered in white lines and dirty fingerprints, the sun blocker is dirty with black marks, and the water that was flowing all over the radio and console area was left to leave water marks. I asked for a call back from the service manger today, and have yet to receive a call.
To make a long story short, do yourself a favor and purchase and service your vehicle elsewhere. Maybe rethink Jeep while your at it.