I was very happy when I initially purchased my vehicle from Finch. I wasn't able to get the type of vehicle I wanted because of credit issues, but the salesman helped me find a vehicle better suited to my needs that I could afford.
It's been about a year now and with my credit on the rise I started looking again for a truck. I emailed Finch's credit manager to ask about a loan payout document for my Jeep. He forwarded my email to a salesperson. I explained to the salesperson that I just needed the loan pay out info as I wasn't interested in any vehicles on their lot. He then proceeded to try to sell me a vehicle way out of my price range. The next morning I received a credit alert because he ran my credit without my permission. I emailed both the credit manager and the sales manager to inform them of what happened and have never heard back. This experience has completely changed my view of the dealership, I will never recommend them again, nor will I ever buy here again.
03/14/19 Update: Emailed Mike Beernink this morning, forwarding my original emails to him. Let's see if I receive a response this time.
Just wanted to take a minute to post a note about my recent new Jeep purchase. I was looking at trading up at another Jeep dealership closer to my home. I had been dealing with the sales person for 1.5 weeks when someone suggested I contact Justin Thorburn at Brian Finch. Justin made sure I was put into the exact vehicle, colour and options that I had been looking for in a day and a half. Payments are lower than previous and service was amazing. The other dealership had "my" vehicle sitting on their lot and still kept asking about colour and options even though I was very specific in my original email to them. Justin found my car at a lot in Woodstock and had it to me in less than a week. So happy and pleased with his level of attention and service and have already recommended him to a friend. Way to go Justin on being number 1 at what you do for your customers.
"Exactly what I was looking for."
I was extremely pleased to do business @ Finch Chrysler. The staff was pleasant and super friendly. Ezz Fadel was my guy though. I watched his funny videos on facebook and wanted him to help me find a new Ram. He and Zach Fares were a tremendous help and did everything they could to get me exactly what I wanted for the best possible price. I'm happy to be a proud new owner of a brand new 2018 Dodge Ram 1500. Thank you Ezz and the Finch team.
Other Employees Tagged:
"Finch Chrysler "
- Cherokee trailhawk onwer
Great people,Great service. Very happy with our experience. Hassle free vehicle shopping . This is the 3rd vehicle we have purchased here. Will recommend to friends and family.
Josh was great to work with. I bought a van from him, and he made the entire process stress free and flawless. He listened to what I needed and took the time to fnd exactly what would work for me and my family. I would completely suggest Josh as someone to buy a vehicle from.
"Exceed our expectations and beyond!"
For our first purchase of a Jeep product, we were beyond impressed with the level of personalized service we received. From the first email interaction with Josh, to the finance piece with Greg, to picking up our new vehicle everything was seamless and straightforward. This dealership and the team is definitely one that prides itself on customer service and a positive experience when it comes to purchasing a vehicle. We highly recommend, Josh Parkinson for his amazing ability to deliver on customer expectations. We love our new Jeep and that's in large part thanks to Josh, Greg and the team they work with!
"4th vehicle purchase. thanks josh."
- dan wall
this is the 4th vehicle i have purchased from finch chrysler and with josh parkinson specifically. geat guy to work with. great customer service and would recommend josh to anyone looking to get into a new vehicle. he works with your needs (and wants) and also your financing (as the other bills always add up)
thank you josh.
dan wall and family.
"Professional and friendly purchase experience."
Purchased a new Jeep Grand Cherokee. The team at Finch went out of their way to make it a simple and smooth experience. Mike Beernink has a strong team dedicated to customer service. Greg Proulx completed the financing in record time.
"Second purchase very pleased"
It was a pleasure dealing with Josh and Greg on our recent purchase. We did have problems with our original Cherokee which took two years to fix and that was due to the expertise of Jim your new service manager. We would highly recommend Finch.
We have now purchased 4 new vehicles from this dealership and feel great about the service and the personal touch Josh & Greg provided. Last year we purchased a Jeep Cherokee North and needed something larger. These guys made it as painless as possible to upgrade!
To Josh & Greg .....I think you. Every drive means something now.