Absolutely APPALLED by the service received from Finch. We bought a new Dodge Grand Caravan from them and after 9 months and 20,000 km the ABS light came on. I brought it in for inspection and the technician informed me I had mice in my van and they’ve eaten through the speed sensor wire, which voids the warranty. He then continued to go on and on about mice living in vehicles and the damage they cause. Brought our van to another garage for a second opinion only to be told there is absolutely no evidence of mice activity and the wire in question had been cut off at both ends. We took this report, and photographic proof back to Finch, and their response was to change their story and be rude to us. Considering the evidence, I feel the service technician who completed the initial inspection is either incompetent or unethical. The service manager was upset with us for saying this, as if we’re putting him out, yet is avoiding the fact and not answering for us, how a wire on our vehicle gets cut off. Not only is this terrible customer service, their behaviour is despicable. As an added note, when I was paying the invoice after the initial inspection, the receptionist actually said she’d never known mice to do so much damage to cars until she started working there, and now she sees it all the time. I wonder how many times Finch tells people mice have voided their warranties….