Erinwood Ford

Excellent Experience I have purchased 4 Ford vehicles with Lem, and I must say out of all my dealership experiences he is by far the friendliest and nicest car salesperson I have purchased 4 Ford vehicles with Lem, and I must say out of all my dealership experiences he is by far the friendliest and nicest car salesperson I have met. He treats you like family and offers you the best possible deal he can. The dealership always has a great variety of vehicles to choose from. More

Exceptional customer service from start to finish Almost four years ago, I had the unfortunate experience of having to write off a car that I had purchased brand new from a non-Ford dealer. When I was Almost four years ago, I had the unfortunate experience of having to write off a car that I had purchased brand new from a non-Ford dealer. When I was looking for a replacement car to purchase, I considered trying another brand, specifically Ford, but decided instead of venturing in new territory, I would stick with what I knew. Needless to say, hindsight is an unforgiving teacher and I did not have to think twice this time around when I found myself a dire situation, in need of a vehicle that did not have me worried for my personal safety. My brother has been a believer in Ford quality and service for many years now, so when he suggested that I allow him to take my car to Erinwood Ford to ask Martin Menzies and his team take a look and give me an independent assessment, I did not hesitate. The amazing thing was that I did not have to take the car to Martin. He came to me to get it. From the get go, I was impressed by Martin's willingness to go the extra mile. He put my mind at ease by meeting me, at a place and time that convenient for me, taking my car, and leaving me with a loner vehicle (which I believe was his personal vehicle) ... Talk about VIP service. And it didn't end there. I was kept in the loop throughout the initial inspection process and when it was apparent that exchanging messages via text would not work, Martin picked up the phone and not once, but three or four times to clearly explain the situation to me. When I learned the situation with my car was a bigger problem than I was led to believe by the "other" dealership, I essentially had a meltdown. Martin patiently talked me off the cliff's edge, suggesting that I take the weekend to consider what he had shared with me and he would look to see what he could do at his end to find a solution. Martin worked with me to consider my options and in the end I decided that I would trade in the Jeep Compass and put myself into a new 2016 Ford Escape but this time, I would lease instead of buying outright. As fortune would have it, there was a Silver one on the lot. Reflecting back on this, had it not been a Silver model I don't think I would have been so easy to convince. It was just a seamless transition. Like caterpillar shedding its chrysalis. My adventures with Erinwood didn't end with the exceptional customer service provided by Martin, to close the sale, I was introduce to Robyn Barrett (BTW I love your energy). She didn't try to close the deal with unnecessary add-ons but listened to what had to say and sold me what I needed. Thanks for suggesting WearCare, Robyn! I know I was a little hesitant at first, but the more I think about, it was an excellent call. I picked up my car today, and it was an easy process. I appreciate Martin taking the time to give me the walk through and showing me the bells and whistles in the car's console with the Bluetooth hands free. In life it’s the little things that matter the most, and in closing the sale, Martin moved all my belongings from the old car, into my new Ford Escape and while I was sadden at driving away and leaving my Compass on the lot, I felt that at home in the space that he had created by making inside of the car, my space with my things in exact place as it was in my other vehicle. Martin, Thank you, Merci, Danka, Gracais! Words do not express my gratitude and appreciation. Keep up the excellent work! Kind regards, J. Williams More

Incredible Service Dave Grittani was an great help in my purchase of my 2006 ford focus. He made sure I knew what I would be getting and made sure the car was in top con Dave Grittani was an great help in my purchase of my 2006 ford focus. He made sure I knew what I would be getting and made sure the car was in top condition. Everything was smooth and there was no hassle. More

Erinwood Ford (great dealership) My wife and I had a great experience purchasing our new 2016 Ford Escape. Rob Ahamad was the best; he made the entire sales process very easy with no My wife and I had a great experience purchasing our new 2016 Ford Escape. Rob Ahamad was the best; he made the entire sales process very easy with no pressure also coming within our budget. We look forward to a great experience with our new Ford Thanks, Mr & Mrs. Knox More

2016 Ford F150 Lariat We recently purchased a new 2016 Lariat at Erinwood and were extremely pleased with the customer service we received. as soon as we walked in we We recently purchased a new 2016 Lariat at Erinwood and were extremely pleased with the customer service we received. as soon as we walked in we were greeted and made to feel like the priority right away. we had a friend refer us to Addy and when we met we felt comfortable with no pressure. I can tell you that this is not the first new vehicle we've ever purchased as well as other expensive items and there has been several times we've just gotten up and walked away(politely) from a sales person because they didn't feel my wife would know about vehicles or possibly has any say when it comes to automobile purchases.. basically that older mentality some people still have. Addy obviously involved her with many of the specks and features with this vehicle which was key as she already knew more than the average person. This along with the ability to be able to show us what we wanted and work as hard as possible to get us the best deal he was allowed too was very impressive. we didn't feel like we were paying more than we should and we felt more like "long time customers" instead of first time buyers in your dealership. I also decided to go with the maintenance package as I was confident that with the service we already received it would be nice to continue to bring my truck there. Over all a great experience with no regrets Steve More

Huge help and knowledgeable Kyle helped me pick out the best cad suited to my needs and level of enjoyment, verry happy with my mustang! I highly recommend him to all my friends Kyle helped me pick out the best cad suited to my needs and level of enjoyment, verry happy with my mustang! I highly recommend him to all my friends and family. More

It was excellent service Erinwood ford dealer had excellent serivce, everyone was very friendly and treated you like family. They were fast with getting the job done and retri Erinwood ford dealer had excellent serivce, everyone was very friendly and treated you like family. They were fast with getting the job done and retrieving information that was needed. This was my first time at this dealer and i will be coming back. :) More

Impeccable service, excellent dealership Lemuel is the ultimate professional. He does not prod his client into a sale. He simply offers you the best available options. Based on this criteria Lemuel is the ultimate professional. He does not prod his client into a sale. He simply offers you the best available options. Based on this criteria one is able to make an informed decision. You make the sale, he endorses it. How cool is that! Lemuel sold me a car fifteen years ago. Since then whenever I need a car I go back to the "well". Honesty and integrity are hallmarks of his character. It's hard to find a better salesperson or a better personality. You are blessed to have a representative like him. I sincerely endorse Ford and its Dealership because of my personal experience with Lemuel. Keep up the great work and maintain your excellent communication skills. Good on you. Covey & Thelma Carter More

Excellent Experience at Ford Very goo salesman Matt helpful to make up mind I will defiantly recommend my friends and family to him start to finish he is helpful Very goo salesman Matt helpful to make up mind I will defiantly recommend my friends and family to him start to finish he is helpful More

Good dealership Used clearence centre offers big variety of used cars and a good price so i didnt have to shop around. The employee was helpful easy going and went t Used clearence centre offers big variety of used cars and a good price so i didnt have to shop around. The employee was helpful easy going and went the extra mile everytime . I bought two cars for my younger siblings and will buy again from Kyle and this dealership More