Erinwood Ford

Friendly and accommodating Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and Nice atmosphere when entering the showroom Sales people were upfront and not about to steal the next one through the door. Paperwork was quick and easy to get done More

What Ford Canada refused to do, Erinwood Ford came through!! I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on he I was an owner of a 2015 Ford Focus..that was having a lot of.problems. My last service on the Focus was handled by Etta. I have to commend Etta on her amazing service! She was thorough, professional, and extremely nice and helpful! She had me out of service in like 5-10m! Immediately i had a man from Enterprise drive me and put me in a rental car! Unfortunately, the service ended up going for like 9 days. As they were doing work, leaks seemed to keep creeping up. Etta made sure to keep my rental going until they could confirm the Focus was OK to drive. When it was finally released, i was pleased with all the help i got from Etta and Erinwood Ford Service, but i was at my end. The Focus had been in service so many times (I'd say at LEAST 12+ in less than 2 years) that the guys at Enterprise knew me by first name! I called and spoke with Ford Canada Customer Service Regional Manager; and was basically told sorry; but we can't help you with your Focus at all..maybe do a trade in (by Oct 2/17, so hurry) and you can get $1K--Ford Canada won't do anything else. It blew my mind that Ford Canada could really give a xxxx about my experience..or business! Thats when Martin Menzies stepped in. He'd been hearing from me about all the issues I'd had with the Focus and with Ford Canada blowing me off; and his ability to fight for his customers and go that extra mile kicked into overdrive! We spoke; and he told me to hang on. He got off the phone with me, and went into the office of Erinwood Ford management (involving Brad and George). He pushed that Erinwood Ford couldn't let a customer like me fall by the wayside. Even with the issues i had, i was still remaining loyal to Ford, and that Erinwood Ford HAD to do something to help me out! Martin pushed Erinwood Ford to work out an AMAZING deal to take me out of the mechanically inept (and transmission challenged) Ford Focus, and into a 2018 Ford Fusion S! It took a lot of arguing, massaging and negotiations; but Martin was able to make it happen! I thanked Martin profusely; but he told me that he wasn't alone. He got a LOT of help from Adam in finance. Adam worked hard behind the scenes, making sure that the deal worked for me. He even made sure that what was owed to me through my service plan on the Focus was transferred as a credit onto my Fusion S! I'm now driving my Fusion, and it drives like a smooth dream! In spite of Ford Canada and their customer service regional manager essentially giving my the apologetic middle finger; Erinwood Ford and their staff went above and beyond to help get something done. I have to give many thanks to Etta in Service, Brad and George repping management..and huge thanks to Adam in Finance, who helped work this deal through to the best of his ability with helping me always in his sights. My greatest thanks goes out to Martin Menzies. Without him pushing for me, when it seemed like no one else in Ford gave a xxxx, i dont know where I'd be right now..not driving a Fusion, that's for sure! Martin worked his tail off for me! He is the epitome of customer service with a smile..pushing substance up a few notches! He pushed and pushed, and pushed more, working over everybody to make sure i got the best deal he could possibly get me! He is the largest reason why i haven't bolted to another car manufacturer. He is an amazing asset that Erinwood Ford must strive to maintain. His service is high quality; and he maintains it well. He os also the reason I'll be coming back when my wife needs a new car! More

5 Star experience I was looking for a Cmax Engergi and saw that Erinwood had the most inventory. I contacted the dealership via the internet and quickly got a response I was looking for a Cmax Engergi and saw that Erinwood had the most inventory. I contacted the dealership via the internet and quickly got a response from Dave. The next day I was in for a test drive and Dave was amazing! He is a wealth of knowledge on EVs, very professional but easy going. Needless to say I purchased a Cmax from him and picked it up this week. .Dave and the Erinwood team were Awesome! Rick C. More

Awesome service. They made it quick, easy and effiecient. Buying a car was a huge chore for me but the team led me through each step! Thank you service. They made it quick, easy and effiecient. Buying a car was a huge chore for me but the team led me through each step! Thank you More

by far the best customer service and satisfaction I have chosen 5 stars because Erinwood Ford will help you get and satisfy all of your car buying needs . Outstanding ! . I highly recommend it . I have chosen 5 stars because Erinwood Ford will help you get and satisfy all of your car buying needs . Outstanding ! . I highly recommend it . More

A great price for a great car Orlando was quick to respond to my inquiry, he sent me the car proof, got me booked in the same day and was very knowledgeable about this highly techn Orlando was quick to respond to my inquiry, he sent me the car proof, got me booked in the same day and was very knowledgeable about this highly technical Audi S4. Orlando took the time to go on the test drive explaining all the nice fetchers this car has. There was no pressure and I could have left at any point but I loved the car and the price was great. I notice road rash on one of the rims and the manager approved to have it looked after. I was concerned about when the last oil change was and they looked after that too. The most incredible this was that they had my car ready to pick up the next day and they we good enough deliver the car 1/2 they way. I would highly recommend Orlando and this dealership. They know how to look after their costumers More

Kind and Excellant service Highly recommend thankyou doug . We bought c max 2017 fusion very impress with Dougs advise this our 2 nd vehicle from erinwood ford which we enjoy. Thank you Doreen Craig We bought c max 2017 fusion very impress with Dougs advise this our 2 nd vehicle from erinwood ford which we enjoy. Thank you Doreen Craig More

Thanks Martin Menzies This is the 4th car my family has bought from Martin over the last few years, and I have recommended him to many friends. We are always very happy wit This is the 4th car my family has bought from Martin over the last few years, and I have recommended him to many friends. We are always very happy with all that he does for us and wouldn't hesitate to come back and see him when we need another vehicle. Linda Thompson More

Found me a Focus EV Lucas Dulny was able to find me a Focus EV which is not an easy task. He was great to deal with and made the experience enjoyable Lucas Dulny was able to find me a Focus EV which is not an easy task. He was great to deal with and made the experience enjoyable More

Very good Our sales rep (Lucasz Dulny) was very helpful and professional. Fast service when picking up the car. Very good explanation how the new Car works. Our sales rep (Lucasz Dulny) was very helpful and professional. Fast service when picking up the car. Very good explanation how the new Car works. More