Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

I purchased a used vehicle: excellent service and vehicle that I wanted. I used Service - excellent service and prompt appointment An overall great experience! Thank you that I wanted. I used Service - excellent service and prompt appointment An overall great experience! Thank you More

Went in with a fixed budget. Don Wheaton was able to work with what I was willing to pay. Erin, looked after me professionally and courteously. She was able to accommodate my schedule completely. Erin was with what I was willing to pay. Erin, looked after me professionally and courteously. She was able to accommodate my schedule completely. Erin was very easy to deal with and I would highly recommend her. Other members of the Don Wheaton team that were involved were extremely friendly and provided a very quick, painless, no pressure purchase. More

No problems at allNo fuss I wanted vehicle he sold it to No problems at all No fuss I wanted vehicle he sold it to me I paid for it and took it home That is about it No problems at all No fuss I wanted vehicle he sold it to me I paid for it and took it home That is about it More

I never thought buying a car from another province during Covid would be such a smooth process. Robin and Troy were so accommodating and made this process an easy transaction. Hope to meet in person one da Covid would be such a smooth process. Robin and Troy were so accommodating and made this process an easy transaction. Hope to meet in person one day and look forward to our next purchase. More

The sales guy that I dealt with was fantastic! Everything was taken care of when promised! The negotiating with the “sales manager” ...... NOT good! The used sales manager was egotistical and flat out arroga was taken care of when promised! The negotiating with the “sales manager” ...... NOT good! The used sales manager was egotistical and flat out arrogant! I had NO idea that it was going to be so freaking hard to spend CASH in a dealership! More

Robyn was great to work, made buying our vehicle very simple and easy, she was very helpful in getting the deal done, would highly recommend Robyn simple and easy, she was very helpful in getting the deal done, would highly recommend Robyn More

If you are looking for a new or used Cadillac Brandie will look after you. 100% completely satisfied. Brandie answered all of our questions and some we didn’t even thing off. Thank you Brande. D&C will look after you. 100% completely satisfied. Brandie answered all of our questions and some we didn’t even thing off. Thank you Brande. D&C More

Oleh was awesome! we purchased a 2018 Camaro 2SS and he made our day with his energy and answering any and all questions we had. Shoutout to the finance department as well. Also would like to mention my so made our day with his energy and answering any and all questions we had. Shoutout to the finance department as well. Also would like to mention my son purchased his car there about 2 weeks earlier and again Oleh was our sales person as well. The only thing I wish was the car was cleaned inside, oh well. More

Robyn was great to work with. She was quick and efficient and in less than 3 hours i was in and out with a new vehicle. and in less than 3 hours i was in and out with a new vehicle. More

Short Story: Dishonest in Negotiation Process Long Short Story: Dishonest in Negotiation Process Long Story: We came in to see about a Dodge Ram 1500 that was on Auto Trader. My wife and I were ver Short Story: Dishonest in Negotiation Process Long Story: We came in to see about a Dodge Ram 1500 that was on Auto Trader. My wife and I were very clear with the sales person Sean Burnes that we didn't want to waste his time or ours. We test drove the vehicle and really liked it. We sat down and an offer was written by them, we countered, they came back with a different offer and then we left as it was closing time (the whole time Sean had our credit card so us as professional 50 year olds could prove we were serious). I wrote down on paper that I was prepared to buy the vehicle at $41, 000 and they wanted $41,500 (with their financing) and a price of $42, 250 if I paid cash. I was very clear we would not use their financing as they could not match my banks rate. I texted Sean the next morning and asked to put the vehicle on hold and offered my credit card to hold it. I took the day off of work and spoke to my bank, got insurance lined up, etc and then contacted the dealership about the deal. We were literally a couple hundred dollars apart when I got a text from Sean saying that a CASH deal would no longer be accepted and the only way I could buy the vehicle was if I financed through them. He said one of the managers interfered and demanded a financed deal. Of course they receive kickbacks for this but I have never heard of such nonsense as not being able to pay in cash. The next day I still had not talked to Sean and became frustrated so I called the service manager Donegan Macdonald and explained the situation. Surprise surprise Sean Burns had not even been at work the past two days because he was ill and the manager had no idea about the whole cash/no cash deal. Donegan agreed he would take cash.......yeah progress! Or so I thought. I asked Donegan to call me back with the cash offer they would accept (he did not call back I had to call him). In the mean time Sean starts texting again saying $42,0000 will "probably" get it done. Huh? Is probably the offer? I call the sales manager back. Donegan very casually lets me know that the vehicle I thought was on hold has sold! They were simply still talking to me because they could use me as a back up offer. I was super upset how everything had been handled and Donegan told me that he felt I was overreacting and that a mistake had been made. A mistake?! Lying about the cash deal not being accepted, taking back a written offer from the Wednesday evening, selling a vehicle that I thought was held, texting me and acting as though you are at work with the managers when they had no idea what you were saying and the sales manager not returning my phone call is more than one mistake. In tough economic times when businesses are screaming for business (according to Sean they are a month away from everyone being unemployed) we were simply trying to buy a vehicle. The way we were treated makes me feel like I need to take a shower and wash really well as the whole experience was dirty and greasy. I am 50 years old and have never written a negative review in my life. First time for everything I guess. Please take your hard earned money elsewhere and don't support the circus that is happening at Don Wheaton. Thank you to Sean Burnes and Donegan Macdonald for making this whole experience so awful. More