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Courtesy Ford Lincoln - Service Centre

4.9

100 Lifetime Service Reviews

684 Wharncliffe Rd S, London, Ontario N6J 1N4

100 Reviews of Courtesy Ford Lincoln - Service Centre

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September 26, 2019

"Over and Above "

- Nauldy

When you need it done ... Brandon is your guy ! I have bought my last 5 vehicles off Brandon and he always makes sure I get treated the with best service and always makes sure you get the best deal out there ! Go see Brandon Flonders you won’t be disappointed .

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Yes
Employees Worked With
July 29, 2019

"great place for great cars and suvs "

- Lincoln

overall great place to shop for a great vehicle salesmanship is great vehicles are the best all in all a great place to spend time

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Yes
Employees Worked With
July 23, 2019

"Alex in service saved the day"

- fisher48

On Monday I visited service with a crisis ... electrical problem draining the battery ... Alex initially said service was booked til Friday ... but I was leaving on a 14 hour trip in two days. Alex said he would try to 'get me in'. Four hours later I received a call that the problem was a dead cell in the battery and it had been replaced and all was well. This meant I was able to take my trip with the confidence that Courtesy had fixed the problem. Alex always listens and delivers on my needs in a very pleasant manner.

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Recommend Dealer
Yes
Employees Worked With
Alex Tapia - service
May 25, 2019

"Outstanding Service"

- MKZ

Peter Rousum - my sales rep at Courtesy came to my assistance when I had problems with my key fobs the day I moved out of my house. I can't thank him enough - and then the continued outstanding service of Alex, Kyle and Brooke gave me the support I needed as they carried out the diagnostic work needed to determine why the key fobs were not working. I cannot emphasize enough how the Courtesy team shows they care about their customers. I highly recommend this dealership.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brooke and Alex
May 21, 2019

"Pleased with my experience during recall repair"

- M. Dobrich

My experiences with Courtesy Ford Lincoln have been positive which is why I purchased a second vehicle from them. I have never been treated like a clueless female even though I am mechanically challenged. My recent experience with David in the service department when I checked in and checked out was not only pleasant but also very informative. Concerned for the safety for my daughter and myself with the two Ford vehicles we purchased he provided me with detailed answers concerning the recalls without being condescending. I have had cars from GM and Chrysler but Ford is the only one that has bothered to contact me with written notification so that I can make certain they corrected the issue. When I mentioned to David an unusual sound issuing from the car he did not dismiss it but made certain the car was inspected which ensured my peace of mind. Such good service encourages continued loyalty.

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Recommend Dealer
Yes
Employees Worked With
David Pomeroy
May 16, 2019

"Thank you for always keeping the customer experience in mind"

- Sheryl

There was a small issue with greasy hands Tuesday's oil change. Today they cleaned the entire interior without me actually complaining about it! #greatcustomerexperience!

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Yes
Employees Worked With
Other Employees : Brooke and Alex
May 15, 2019

"Lincoln Service Co-ordination Brook Russell exceptional!"

- HappyJohn

My Lincoln Continental required immediate repair of a defective front door lock mechanism. Brook Russell, Lincoln Service Co-ordination, arranged for a rental vehicle and scheduled the needed maintenance. Brook also went that extra mile in facilitating obtaining a repair Quote on unrelated rear scratches. All were handled professionally by Brook! It was great dealing with her and the other Service personnel at Courtesy Ford.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brook Russell
May 05, 2019

"Alex has been the best for us for over 5 years"

- fisher48

Alex in service has always been knowledgeable, fair, polite and has gained our utmost confidence. Alex listens and responds with a fair decision. My wife and i always enjoy having our vehicles serviced at Courtesy and particularly with Alex as the Service Advisor. And I have come to expect bright efficient reception service (Alex Mote) and the interesting and informative shuttle service -(Bill).

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Recommend Dealer
Yes
Employees Worked With
Alex Tapia, Alex - service reception, Bill - shuttle driver
April 29, 2019

"Alex is very accommodating and professional."

- Justin

Alex at the service desk is the man to get things done in a prompt and professional manner. Very polite and helpful. Great customer service.

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Yes
Employees Worked With
Alex Tipia
April 29, 2019

"Happy Customer "

- Lovemyford

Had my vehicle in for its usual service. And as usual my sales guy Moe Elie was there to make sure everything went smoothly. Will always go back.

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Yes
Employees Worked With
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