Courtesy Ford Lincoln

The service department is a gong show. Juan, the Service Manager, needs to learn how to provide better customer service and ensure that the information on file is correct. I was originally Juan, the Service Manager, needs to learn how to provide better customer service and ensure that the information on file is correct. I was originally told over the phone by the front desk that my recall work would take 1.5 hours. When I dropped my vehicle off at 11:00 am for my scheduled appointment, I had no idea that a 1.5-hour job would take 6 hours. I was even told on the phone by Juan that the recall notice stated the dealer has 6 hours, but that was not the case as the notice had nothing of the sort (I even brought it in and showed him). I called in at about 4:00 pm to get an update, and they couldn't even find the vehicle because Juan failed to confirm that the information on my file was up to date (and it still isn't; my address, plate, and phone number are still wrong on the invoice that I received). Anyways, 6 hours and 4 minutes later, my car was done. If Juan would have called or said when I dropped it off, 'we are swamped, is it fine if we put your car off until 3 or so,' I would have probably been okay with it. Overall, a terrible experience complete with poor communication and a lack of respect for people's time. More

Randy is exceptional! He listened and understood exactly what we needed. He’s knowledgeable and very professional. I can’t recommend him enough! He listened and understood exactly what we needed. He’s knowledgeable and very professional. I can’t recommend him enough! More

Bryan is an exceptional Sales person that I have dealt with in the past, present, and for sure for my future car purchases. He goes up and beyond and made sure I was completely happy with my vehicle. with in the past, present, and for sure for my future car purchases. He goes up and beyond and made sure I was completely happy with my vehicle. More

This my 2nd vehicle purchased with Brian and I could not be happier. I live in Barrie but I go to London because Brisn is the best and really takes care of everything. Simply the best!!! be happier. I live in Barrie but I go to London because Brisn is the best and really takes care of everything. Simply the best!!! More

Bryan was very knowledgeable and made us feel at home! Thanks again for helping us find exactly what we wanted! I highly recommend seeing Bryan if you are looking to purchase a new vehicle. Thanks again for helping us find exactly what we wanted! I highly recommend seeing Bryan if you are looking to purchase a new vehicle. More

Courtesy Ford was very helpful in our search for our new vehicle and treated us with honesty and respect! vehicle and treated us with honesty and respect! More

I've just purchased my 3rd vehicle from Matt Patterson. he is really a hard worker, kind and always help his customers. he is really a hard worker, kind and always help his customers. More

Very quick and reliable. They know what you want and help you to get the best deal They know what you want and help you to get the best deal More

The process for buying my new vehicle was quick and painless. The customer service is unmatched :) painless. The customer service is unmatched :) More