Charlesglen Toyota

Very helpful parts man I have dealt with Kenny Thai and he is a very caring and helpful employee!! Every time that I have ordered something from a driver side mirror or just I have dealt with Kenny Thai and he is a very caring and helpful employee!! Every time that I have ordered something from a driver side mirror or just a simple piece bezel for a door handle or when my sons wife lost the keys to his tundra Kenny came to the rescue and handled everything. He just had to sit back and wait for the phone call that his truck was ready for pick up, Kenny is very helpful and knows what customer service is all about, i would highly recommend Kenny to anyone who needs Toyota parts or service ******** More

Car Sales I really enjoyed doing business with Charlesglen Toyota. All of the Employees I dealt with were very friendly and professional. I would highly recomme I really enjoyed doing business with Charlesglen Toyota. All of the Employees I dealt with were very friendly and professional. I would highly recommend them to anyone I know who may be interested in buying a vehicle. More

Purchase of new Toyota 4runner The car that I purchased was 4runner. It was a great experience. Driving a 4runner for the first time was not easy my first long drive my whole body The car that I purchased was 4runner. It was a great experience. Driving a 4runner for the first time was not easy my first long drive my whole body was sore but Im loving it now. I find it safe and secure to drive. More

Failure to complete requested maintenance: I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the I brought three items to the attention of the service department. Two were completed but the third was not. A cable is still hanging loose beneath the steering wheel. Why? What does this cable do? Why is it disconnected? More

Waiting for My Car Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning Finding that service advisor Alex Whyte was with a customer after having been notified that my vehicle was ready, I stood and waited and was beginning to feel impatient when to my relief, Mark Mcqueen stepped up to assist and complete the final paper work for the release of my car. "Going the extra mile" is always appreciated when extended voluntarily (as did. M. McQueen) and can make a visit to your service department easy and pleasant. More

Incredible Sean was a great sales person. Everyone else was really nice and easy to deal with. They picked me up from the train, which was nice. Sean was a great sales person. Everyone else was really nice and easy to deal with. They picked me up from the train, which was nice. More

Tacoma test drive I was shopping for a Tacoma, and I'm still interested in getting one in the future. Right now isn't the right time for me financially. Sean is incr I was shopping for a Tacoma, and I'm still interested in getting one in the future. Right now isn't the right time for me financially. Sean is incredibly hospitable and passionate about Toyota products. He's loyal to the dealership and represents it well. His follow ups were always friendly and I would refer him to anyone looking for a Toyota. Sean took care of me for the most part, however I did do 1 test drive with Garnet. Garnet was very knowledgeable on the product and was able to answer several of my questions in regard to towing capacities. More

Pleasant and fun After a quick little tour through the dealership, Sean and I jumped into two vehicles for test drives. While the vehicle I had my eye on ended up bei After a quick little tour through the dealership, Sean and I jumped into two vehicles for test drives. While the vehicle I had my eye on ended up being sold (due to unforseen circumstances on my end), I will definitely be returning in the future to grab a new car. Sean's knowledge of all things Toyota and his personality towards a potential client made it incredibly easy to stay comfortable through my entire visit. I couldn't have been more impressed. More

Winter Tires with no trouble I bought my 2013 Tacoma in early 2014. I was recommended to the dealership by another dealership employee as having above average customer service far I bought my 2013 Tacoma in early 2014. I was recommended to the dealership by another dealership employee as having above average customer service far beyond the unfortunate "sell you and forget you attitude" that occasionally permeates the industry. I have never been disappointed since that day. On this occasion it was time - at least according to "The Farmers Almanac" - to look winter in the eye. I received a very pleasant reminder back in in August to think about it and when I received another in early September I took action. I had received a $100.00 gift certificate from the loyalty program earlier in the summer and now was the time to put it to use. I arranged an 0800 appointment was greeted by Meghan in the friendliest and politest of fashions that I have come to expect from the Charlesglen Service Desk Team. The dealership was offering a free break inspection and I suggested I took advantage of it. But I changed my mind when Meghan suggested that as my summer major service showed 90% remaining on the rear brakes and 60% on the front it was not a problem and would save me time. Accordingly, my estimated finish time was up-gunned from 1530 to 1330. Perfect for what I was up to that day and one example of the huge advantages of staying with your dealership. I was "shuttled" back home by Brian in excellent style. Shortly after 1245 I got the call that my Tacoma was ready. Followed by shuttle driver Ian appearing at my front door a short while later. We very pleasantly picked up two more owners and back to the dealership. I made use of my $100.00 certificate and the change of tires on rims, storage of my summer tires until spring and a wash actually cost me $39.47! Wow! Meghan suggested that my summer tires (the supplied tires on purchase) might last me next summer before I would have to buy new. All in all a very excellent day for expense and service. And people question why I stay with the Charlesglen until I tell them truths such as this! A great BZ to you all at Charlesglen and thanks. More