Charlesglen Toyota

Wonderful experience, everybody was so great! I went into the dealership looking for my first ever brand new car and was greeted by Tyler. I let him know what my two options were and he was promp I went into the dealership looking for my first ever brand new car and was greeted by Tyler. I let him know what my two options were and he was prompt to get me set up on test drives of each model. He was very knowledgeable about the differences of the two cars which helped me to make an informed decision. He made sure to explain all of the extra protections options and what each option entailed. Alison dealt with the financial aspect and was great at explaining all the paperwork and the steps going forward. She also re-iterated all of the extra protection add-ons to make doubly sure I knew everything that was included. She got me an appointment just 2 days later to come pick up my new car. When I came to pick up the new car I was dealing with Jim. Jim did a great job of walking me through the ins and outs of the new car, and even pre-loaded some radio stations and hooked up my phone's Bluetooth for me. Then I was finishing up paperwork again with Alison. Since then Tyler has checked in to see how I am liking the new car. All in all this was a really wonderful experience. It was my first time buying a brand new car straight from the dealership and I didn't really know what to expect. Everybody was very friendly and personable and made everything so easy and straightforward. I look forward to dealing with them for all future maintenance appointments needed for my car. More

Great service! Since inquiring about a vehicle, we were treated promptly and given all the knowledge and options so we could make the best choice. Kind and respectf Since inquiring about a vehicle, we were treated promptly and given all the knowledge and options so we could make the best choice. Kind and respectful staff! Thank you so much everyone for making this a great experience!:) More

Great Service Our search for a quality used vehicle was handled professionally and efficiently. Tyler was very helpful in outlining options, graciously accepting o Our search for a quality used vehicle was handled professionally and efficiently. Tyler was very helpful in outlining options, graciously accepting our decisions. Instruction upon pick-up was clear and concise. Financial arrangements were administered clearly and concisely. We were very pleased with the whole experience, and will continue to use Charlesglen Toyota for maintenance. We would recommend Charlesglen to others unreservedly. More

High quality service The entire process was straight forward, honest and professional. The timeframe from start to finish was also excellent. It is very apparent the leade The entire process was straight forward, honest and professional. The timeframe from start to finish was also excellent. It is very apparent the leadership team inside Charlesglen Toyota is truly client focused. More

Excellent personalized service! Thanks Mark Peters! Mark was extremely pleasant and helpful while helping me learn about the technical capabilities of my new RAV4. It had been 15 years since I purchase Mark was extremely pleasant and helpful while helping me learn about the technical capabilities of my new RAV4. It had been 15 years since I purchased a new car so Mark had a lot to teach me! Thanks Mark! More

Great Experience We had a great experience with Tyler and Alison from Charlesglen Toyota. They were responsive to calls and helped us navigate a complicated situation We had a great experience with Tyler and Alison from Charlesglen Toyota. They were responsive to calls and helped us navigate a complicated situation. Tyler was nice enough to deliver outlet car right to our house! More

Fantastic experience at Charlesglen Toyota My experience buying a new vehicle at Charlesglen Toyota was nothing short of fantastic. Tyler was very helpful and informative from the get go witho My experience buying a new vehicle at Charlesglen Toyota was nothing short of fantastic. Tyler was very helpful and informative from the get go without being pushy. I was most impressed to find out that all the information he provided proved accurate when I researched it after the fact. Any questions I had about deciding which vehicle to purchase were answered promptly. Not only was Tyler helpful in wading through all of the various options and information, he also made me feel very comfortable about the service that would be provided after the purchase by Charlesglen. The finance department was also great, as well as the delivery service from Jim who gave me a thorough rundown of how to operate all the features on the vehicle. More

Excellent customer service I love the way of Tyler Medland caring of the client's needs and enquiries. He always shows the empathy with the client. I am very satisfied with all I love the way of Tyler Medland caring of the client's needs and enquiries. He always shows the empathy with the client. I am very satisfied with all the staffs who met with me. Thank you. More

Five Star Purchasing Experience Kate was instrumental in facilitating the recent purchase of my 2018 Camry. Not only is her outgoing personality well suited to sales, she is knowledg Kate was instrumental in facilitating the recent purchase of my 2018 Camry. Not only is her outgoing personality well suited to sales, she is knowledgeable and professional. She went out of her way to ensure that I was totally satisfied with my purchase. I certainly appreciated the extra time she spent helping me familiarize myself with the car. I also appreciate that she has continued to make herself available to answer any questions I may still have. She is a definite asset to Toyota and the Charlesglen Dealership is lucky to have her as part of their team. I highly recommend Kate to anyone for a five star purchasing experience. More

Purchase of 2018 Walnut Pearl Toyota Highlander XLE Great Experience. Tyler was diligent, service oriented and sincere in his approach to us from the beginning. We love our Highlander and are looking fo Great Experience. Tyler was diligent, service oriented and sincere in his approach to us from the beginning. We love our Highlander and are looking forward to lots of family adventures already! More