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Charlesglen Toyota
Calgary, AB
1,521 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each ...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,521 reviews
December 12, 2018
Celebrating our new Rav4 From the moment we walked into Charlesglen Toyota to taking possession of the Rav4 it was a fun and great experience. Boyd was welcoming and dug righ From the moment we walked into Charlesglen Toyota to taking possession of the Rav4 it was a fun and great experience. Boyd was welcoming and dug right in to find out what we were looking for. We had done research previously and were leaning towards a Rav4 - this cinched it! We looked at various finance options and with assistance from the Alison determined what would work best for us. All of the extras we added - we determined what worked for us. And the dealership had us in mind not themselves. Mark was very informative and helpful explaining all of the features when we took possession. We are enjoying our new ride! Thanks for all the help much appreciated. More
by Adventure Diva
December 10, 2018
Service team is incredible My six year old corrola had a mysterious burning smell so we brought it in. The service agent Dan W we worked with was honest, poliet, and super frien My six year old corrola had a mysterious burning smell so we brought it in. The service agent Dan W we worked with was honest, poliet, and super friendly as he checked me and my one year old in (late of course because of baby). They couldn’t find the source but double and then triple-checked until they figured out it was all a renegade plastic bag melting around the exhaust. Dan checked on us many times and kept us informed about what was happening. Even as my daughter started screaming the walls down, all the staff remained so kind and understanding- they brought her a toy and offered to help anyway they could. Every time I come here I’m impressed with how professional and helpful the staff are, even though it’s obvious that we are rich people. Thanks Charlesglen and especially Dan W and the lovely ladies at the appointment desk. More
by Mry
Employees Worked With
Dan Wilson
December 09, 2018
Never again I went to Charlesglen Toyota to trade a Rav 4 for my first Tacoma. I was concerned about the size of the truck so we did a test drive and went to my u I went to Charlesglen Toyota to trade a Rav 4 for my first Tacoma. I was concerned about the size of the truck so we did a test drive and went to my underground parking lot. Following the road test, the short box has become my number 1 criterion. We staid after closing I felt pressure to sign the contract. I was even offered a discount that was only valid the same evening ... We finally agreed on a Tacoma TRD Sport Upgrade Short Box 2019. The next day, I was informed that the discount did not apply on the contract the day before and I had to sign another contract and choose a 2018 model. Unfortunately the truck was not available on site so the dealer had to go to another dealer which would take some time. I trusted my salesman Jonathan words and I signed a contract model No / Body type: DZ5BNT. After a week without news, I contacted Jonathan and he followed up with Kurt the financial service manager who gave me the VIN so that I can contact my insurance. I asked Kurt to confirm the truck model and body type: "Tacoma 2018 TRD Sport Upgrade Short Box" and he answered "correct". Few phone calls and confirmation emails where not answered due to short staff issues in the financial department. So I bought a tonneau cover for 2018 Tacoma TRD Sport Short Box. During the reception of the vehicle, I saw that the box seemed long but I had already confirmed the model several times with two different person. When I arrived to install the Tonneau cover, I found that I did not have the Tacoma I thought I had signed for… The following day, following an email asking me to evaluate the dealership, I informed my seller that I had not had the truck we had agreed on. Jonathan replied that it was the buyer's responsibility to check the contract and that I had several opportunities to do so but once again, what is DZ5BNT mean to you? Nothing. You have to trust your salesman words. At the end of the day, Jonathan knew very well that I wanted and needed a short box but he will not admit his mistake. It is easier to blame the customer. I am now stuck to pay for a truck that is too long for my parking spot… I will never go back to Charlesglen Toyota again. More
by New Truck Drvr
Employees Worked With
Jonathan Reid, Kurt Mulder
December 08, 2018
Amazing Producrs and Service I am giving Charlesglen Toyota 5 stars because they have been extremely helpful and have genuinely cared from the first time I walked through the door I am giving Charlesglen Toyota 5 stars because they have been extremely helpful and have genuinely cared from the first time I walked through the doors. I decided a new vehicle wasn’t in my budget, so the very next day they had a used one with hardly any km’s ready for me to test drive. It was perfect. Each time I bring my Rav 4 in for monthly servicing it is very quick and the staff are extremely friendly and knowledgeable. Service Advisor Dan Wilson is always very helpful, organized and friendly, More
by SeanV
December 06, 2018
Great experience even though we didn't buy Dealership: Charlesglen Toyota Dealer: Tyler Medland We were searching for a compact SUV and had a list of vehicles to look at. Charlesglen Toyota Dealership: Charlesglen Toyota Dealer: Tyler Medland We were searching for a compact SUV and had a list of vehicles to look at. Charlesglen Toyota was our first stop and it was one of the best dealerships we dealt with throughout the whole process. Tyler was very knowledgeable and helpful throughout the entire process. I found him to be very genuine and interested in finding a good fit for us, and all without being pushy. He did a great job of selling the dealerships services and quality, with which we were really impressed. Although we didn't make a deal with Tyler at Charlesglen Toyota, i would still wholeheartedly recommend dealing with them and recommend Tyler if you're serious about buying a Toyota. More
by FoundMyNewCar
Employees Worked With
Tyler Medland
December 01, 2018
No hassle car lease I am very grateful to Paul, Jim and Lydia for helping me lease another Toyota. The help I receive made the whole experience easy and convenient. I hi I am very grateful to Paul, Jim and Lydia for helping me lease another Toyota. The help I receive made the whole experience easy and convenient. I highly recommend Charlesglen Toyota for the great care and efficient service they provide. Denise Semmens More
by Denise Semmens
December 01, 2018
Highlander Hybrid It was our first time to buy a brand new vehicle, and Jonathan was patient, helpful, and professional, even with our kids running around. Thank you fo It was our first time to buy a brand new vehicle, and Jonathan was patient, helpful, and professional, even with our kids running around. Thank you for your understanding and making buying from a dealership for the first time a positive experience. We look forward to the new vehicle as well as visiting Charlesglen again for the great showroom and high level of customer care you provided. More
by Bluesky
Employees Worked With
Jonathan Reid
December 01, 2018
Accomadating My experience with Paul, Alison and Mark was the easiest transaction I have ever had in purchasing a vehicle, there was absolutely no pressure. All m My experience with Paul, Alison and Mark was the easiest transaction I have ever had in purchasing a vehicle, there was absolutely no pressure. All my expectations were exceeded, More
by Acomadating
November 30, 2018
2019 Toyota Tacoma I am one of those types of people that is very choosy and particular, especially when purchasing a new vehicle. My experience with Paul Gorsline has I am one of those types of people that is very choosy and particular, especially when purchasing a new vehicle. My experience with Paul Gorsline has been the single best sales experience in my entire 50 year life! He was patient, knowledgeable, flexible, welcoming and honest. Paul bent over backwards for us on a couple of requests we had concerning the new truck, and I am so glad he did. Nothing about from the initial inquiry to the test drive to the final delivery (hat tip to Jim McAlorum) lacked in any way, shape, or form. I'm almost sad the deal is complete, we were treated that well! Even the free coffee in the cafeteria was good. This was the second car we have purchased from Paul at Charlesglen, and I can assure you that whether it is new or used (we've done both), you won't find a person who has more integrity than Paul. He is in your corner! Thanks, Paul! -Greg More
by Greg
November 25, 2018
They really take good care of their customers Wanted to trade in my SUV for a newer and more economical vehicle. My sales associate Kent Chow was very honest, helpful, knowledgable, and looked out Wanted to trade in my SUV for a newer and more economical vehicle. My sales associate Kent Chow was very honest, helpful, knowledgable, and looked out for me. I ended up getting a good price for my trade-in vehicle, and they came down on the price for my new vehicle, and even threw in snow tires. I am very happy with my new blue 2018 Toyota Yaris! Was also happy with the staff member who explained my new car to me. Overall, a great experience! I highly recommend this dealership as they do take very good care of their customers. More
by bethy137
