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Charlesglen Toyota
Calgary, AB
1,595 Reviews
A new car is only the start of the celebration at Charlesglen Toyota.
Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,595 reviews
July 08, 2026
It’s my second purchase from Charlesglen Toyota trough Valarie Parsons. She is very accommodating and attentive to our needs, and very nice to talk to, Valarie Parsons. She is very accommodating and attentive to our needs, and very nice to talk to, More
by talktojoeng
July 06, 2026
Thank you, Val Parsons, for being thorough, informative, and easy to work with. It was impressive how often you kept us informed of deliveries given how many times Jamie delayed his buying decision (after m and easy to work with. It was impressive how often you kept us informed of deliveries given how many times Jamie delayed his buying decision (after making a deposit in 2022). I also appreciate you saving me from putting new tires on my old RAV4 and soon to be a trade-in. That spared me making an unnecessary $1500 expenditure. The 2026 plug-in hybrid RAV4 is a beauty. Your direction helping us pick out the trim line we wanted was appreciated as there is so much to consider and it all sounded alien to us. And, might I add, your chocolate chip cookies are as good as our respective moms. Thanks again to you and your team for all your help. More
by Sharon Green
July 05, 2026
Anne, Raya and Aaron are very helpful and informativeabout the car were buying. Thank you so much guys… informativeabout the car were buying. Thank you so much guys… More
by jonngc
July 03, 2026
I ordered a new HEV RAV 4 in January 2026 and received it in May 2026. The, advisor I worked with, Val, was very welcoming and accommodating and continually kept me updated as to the arrival date of my vehi in May 2026. The, advisor I worked with, Val, was very welcoming and accommodating and continually kept me updated as to the arrival date of my vehicle. Overall, the atmosphere at Charlesglen is very efficient, friendly, and helpful. I had a great experience and would use Charlesglen again. I would also recommend Charlesglen to others. More
by FP1
Employees Worked With
July 03, 2026
Pleasant experience, well looked after and very professional. Great to have a car that runs awesomely and to work with an advisor who speaks from first hand experience with the model of vehicle. professional. Great to have a car that runs awesomely and to work with an advisor who speaks from first hand experience with the model of vehicle. More
by sukiandben
Employees Worked With
June 06, 2026
Great service from sales and financing. I would strongly recommend your dealership especially Jed in sales and Arlana in financing I would strongly recommend your dealership especially Jed in sales and Arlana in financing More
by Ned
June 04, 2026
I have just got my 2026 RAV4 XSE plug in hybrid yesterday June 3, 2024, I I have been dealing with Charlesglen Toyota since 2020 and the salesman Mike was very very good and referred to Val Parsons, she went June 3, 2024, I I have been dealing with Charlesglen Toyota since 2020 and the salesman Mike was very very good and referred to Val Parsons, she went above and beyond and very responsive. 10/10 for you Val. Thank you Duguel More
by ddorisca
June 01, 2026
I am disappointed with my experience regarding an air-conditioning issue on my Toyota vehicle. In August 2023, I paid Charlesglen Toyota in Calgary to diagnose and repair a problem with my vehicle air-conditioning issue on my Toyota vehicle. In August 2023, I paid Charlesglen Toyota in Calgary to diagnose and repair a problem with my vehicle's air-conditioning system. While the system worked temporarily after the visit, it failed again within a few months. The pattern continued over the following years, with the air conditioning functioning only seasonally before failing again. When I returned to the dealership in 2025, visible leakage was identified on the condenser. This raised concerns for me about whether the underlying cause of the problem had been fully diagnosed during the original service visit. Given that the air-conditioning system had operated reliably for approximately 12 years before the 2023 repair, I expected a more thorough diagnosis and a lasting solution. I discussed my concerns with management and requested either reimbursement of the original diagnostic fee or some form of goodwill resolution. Unfortunately, I did not receive the assistance I was seeking. I also attempted to escalate the matter to senior management but was unable to obtain a direct response that addressed my concerns. My primary frustration is not simply the air-conditioning failure itself, but the lack of accountability and customer support after the issue reoccurred. Based on my experience, I believe the original diagnosis did not fully identify the root cause of the problem, and my efforts to resolve the matter through the dealership were unsuccessful. I encourage customers to keep detailed records of all diagnostic work and to seek clarification regarding what testing has been performed and what underlying causes have been ruled out. More
by m.shafi786
May 28, 2026
The service was terrific and Sophia was great answered all questions and even came to hospital to signing of bill of sale.. l would recommend her to anyone. All and all very impressive. Harriet Schenkelb all questions and even came to hospital to signing of bill of sale.. l would recommend her to anyone. All and all very impressive. Harriet Schenkelberg More
by harrietann
Employees Worked With
Sophia
May 28, 2026
My salesman, Lorne was professional and listened to my needs. He showed the vehicle I needed and gave me options in the vehicle that I wanted Arlana was the finance manager I spoke with to finish the needs. He showed the vehicle I needed and gave me options in the vehicle that I wanted Arlana was the finance manager I spoke with to finish the purchasing of the vehicle She is excellent at her job and gave me the best financing and warranty advice. She answered my questions and made the purchase easy to understand. One word describes my feelings of these people and this dealership ……. Awesome!! We bought a previous vehicle from them last year and had the same experience with them that time. That’s why I returned to them this time to purchase my Tacoma. I also recommended them to a friend of mine who was looking for a new Tacoma. . More
by tonybs
