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Capital GMC Buick
Edmonton, AB
2,376 Reviews
Come and find out why we were DealerRaters's Canadian DEALER OF THE YEAR for both GMC and Buick.
We are located in Edmonton, Alberta at 9751 34 Avenue NW – East of Calgary Trail and Gateway Boulevard.
Capital GMC Buick offers great services and an outstanding staff. From automotive sales to automotive service and any point in between, we're offering the best that can be found in Edmonton. There's no doubt that Capital GMC Buick needs to be on your list when purchasing a new vehicle or needing your current one worked on. We're proud to have been awarded DealerRater's Consumer Satisfaction Award for excellence since 2020 in customer service and experience.
Visit us today and find out what Capital has to offer. No matter the purpose for your visit, you can always expect a fun, easy, and transparent experience from us every time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:30 AM - 3:00 PM
Sunday Closed
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Showing 2,376 reviews
February 19, 2020
I was upset to say the least to find a bill for $500 for something caused by failure of the front diff that caused the driveshaft to hit the oil filter and caused the seal to fail. Why would warranty work n something caused by failure of the front diff that caused the driveshaft to hit the oil filter and caused the seal to fail. Why would warranty work not cover this action caused by failure of the front yoke of the diff. The truck was towed by GM roadside assistance and dropped to the closest dealer which was capital GMC. I do not recommend this service centre to family or friends or to anybody else. I felt I was charged just so they could make extra off of stuff that should’ve been covered by warranty More
by Vern
Employees Worked With
Hailey Johnston
February 10, 2020
Have bought last two trucks here painless buying experience Kelvin in sales was awesome I recommend buying your next vehicle there also lots of selection to pick from. experience Kelvin in sales was awesome I recommend buying your next vehicle there also lots of selection to pick from. More
by Happy
February 05, 2020
Natashia Nickerson went above and beyond. Not only is she approachable, honest and friendly..she follows through with what she says. 100% recommend. Very happy customer. approachable, honest and friendly..she follows through with what she says. 100% recommend. Very happy customer. More
by Jody
Employees Worked With
Natashia Nickerson
February 01, 2020
!!! PLEASE READ IF YOU ARE CONSIDERING BRINGING YOUR BUISNESS TO CAPITAL GMC !!! I don't even know where to start ... I brought my vehicle in on January 13th , Nathashia was the one who we dealt with BUISNESS TO CAPITAL GMC !!! I don't even know where to start ... I brought my vehicle in on January 13th , Nathashia was the one who we dealt with when we dropped off the vehicle, she has been nothing but one of the worst customer service i have ever had .. its been 15 days today that my vehicle has been in the shop , i had to call over 20 times in the last week to get updates on my vehicle, Natashia shouldn't be working in the service industry if she cannot provide the right services , so forward a bit , what they are working on is under warrenty so i asked them for a loaner , they said we dont have a loaner but if you find a vehicle to rent we will pay up to $60 a day but it had to be a GM product , well couldn't find one in Edmonton so i had to get in contact with GMC Canada, wich they told me to go ahead and rent the car and ask the rental company to write down on the receipt No gm product , so that was done , now ive had the rental for 2 weeks now , ive called natashia plenty of times , left plenty of voicemails without getting anything back , today i had enough , so i called capital gmc and spoke with a gentleman named: SVEND PETERSON total unprofessional piece of xxxx , when he answered the phone the first thing i noticed was wow , what an unprofessional manager , i asked him what was going on with my vehicle as well as who was going to pay for the rental , he told me you are ! Who do you think ? So now ive been ignored for days , ive been laughed at by the "manager" on the phone , ive been lied to by Nathashia who told me to go ahead and rent a vehicle, now i am stuck with a $2600 bill ( thats beside the warranty work ) and now a $1200 from the rental company . SVEND PETERSON SHOULD NOT BE WORKING IN A PUBLIC PLACE HE IS A TOTAL PIECE OF xxxx , THEY ALL LIED , NO ONE EVEN CALLED TO SAY MY VEHICLE WAS READY! SO PLEASE PLEASE PLEASE DO YOU RESEARCH AND READ ALL OF THE BAD REVIEWS ON HERE BECAUSE THEY ARE ALL TRUE !!!!! DO NOT DO BUISNESS WITH CAPITAL GMC THEY ARE CROOKS ! IM NOT SURE WHY THEY ARE STILL OPERATING AS A BUISNESS BUT I WILL MAKE SURE THAT I PASS ON THIS TO EVERYONE I KNOW SO YOU DONT GET YOURSELF INTO A MESS LIKE I AM !!!!!!!!!!!!! I REPEAT STAY AWAY FROM SVEND PETERSON AND NATASHIA !!!!!!!!!!!!!!!! I WISH I WOULD OF RECORDED THE PHONE CALL I HAD WITH NATASHIA WHEN SHE GAVE ME THE GO AHEAD TO RENT THE VEHICLE. OH AND THE MANAGER , SVEND DID HANG UP ON ME WHILE I WAS STILL SPEAKING, WHAT A PROFESSIONAL PIECE OF ART. Try and support local mechanics that would work for you and not just steal your cash like these big buisness, they have zero care about their customers they can say whatever they want i was proven by all of the people that i spoke with how unprofessional they were . The only good person i met there was 1 years ago his name was Shawn but i dont think he is there anymore . I still have $7000 worth of repair to get done BUT WILL DEFINITELY BRING ELSE WHERE CAN'T WAIT TO PICK UP MY VEHICLE AND NOT STEP FOOT AGAIN IN THAT BUILDING . And please CAPITAL GMC DO NOT COMMENT ON MY REVIEW SAYING SORRY LIKE YOU DID TO EVERYBODY ELSE , CALL ME DIRECTLY MANAGER OR OWNER YOU HAVE MY PHONE NUMBER. IVE ALREADY BEEN IN CONTACT WITH A FEW PEOPLE THAT HAVE LEFT REVIEWS LIKE MINE AND WE ARE GOING TO DO WHAT WE CAN TO MAKE THE WORD GO AROUND MORE THEN GOOGLE REVIEWS. THIS NEEDS TO BE ON THE NEWS !!!!!!!!!!!!!! IM NOT MAD BECAUSE OF THE COST I AM BEYOND FRUSTRATED BECAUSE I WAS TOLD SOMETHING AND NOW EVERYTHING IS ALL OF THE SUDDEN DIFFERENT . NOT A WAY TO TREAT ANY CLIENTS WETHER YOUR SPENDING A DOLLAR OR A THOUSAND ! More
by Bernard
Employees Worked With
Natashia Nickerson
January 31, 2020
We made our deal with Goldie as we live out of province. He was quick to respond either by phone or email. He ordered the winter required to be able to drive in our province and met the same price the tir He was quick to respond either by phone or email. He ordered the winter required to be able to drive in our province and met the same price the tire dealer at home gave us. After we completed our purchase the winter tires were installed on our vehicle. He picked us up from our hotel at the airport. It was a good experience. We would not hesitate to come back and deal with him again. Neil and Pat Helland More
by hellandpn
January 24, 2020
Goldie was assigned as a sales guy. He understood my needs and took time to give me a really good deal. He explained all the details very well, nothing is hidden from his end. Also, he delivered a car t needs and took time to give me a really good deal. He explained all the details very well, nothing is hidden from his end. Also, he delivered a car to my home as I had a work. That is really helpful! Nice guy to work with! More
by Jaldeep Patel
January 23, 2020
Stay far away!! I recently purchased a 2019 demo model from capital GMC, right away we noticed the dock charger wasn’t working properly in the car. We were told it was likely because of an older phone how from capital GMC, right away we noticed the dock charger wasn’t working properly in the car. We were told it was likely because of an older phone however my husband has an iPhone 11. We toke in to the service department as advised. They had tested it and told us everything was fine, however it isn’t working!! This is a brand new Vehicle!! I’m seriously scared what will go wrong next. There is no accountability here whatsoever. More
by Danielle
Employees Worked With
January 08, 2020
Goldie was great to deal with. amazing customer service. In & out in under 2 hours. Went over every detail no hidden fees. 100% recommended. Won’t purchase anywhere else!! In & out in under 2 hours. Went over every detail no hidden fees. 100% recommended. Won’t purchase anywhere else!! More
by Jason
Employees Worked With
December 10, 2019
Do not buy a vehicle here!!! Purchased a 2015 GMC Sierra with just over 80k for our company a couple months ago. The issues started right from the beginning, on the drive home t Purchased a 2015 GMC Sierra with just over 80k for our company a couple months ago. The issues started right from the beginning, on the drive home the touch screen for the stereo started flickering and then went completely black. Things have since gotten far worse, shortly after the add engine oil notification came on, which is strange for a vehicle that came with a "fresh oil Change" and the oil light was reset. When I pulled over to check there was minimal oil and was completely black, are you kidding me. They state that the vehicles come CERTIFIED PRE-OWNED, not exactly sure what they are inspecting as they cant even check the oil. Brought the truck in for service to actually get the oil changed and was told the diff fluid needs to be changed and the air filter was totally clogged. Since then the battery has been replaced and the truck is sitting in the shop for a fuel pump (Not covered under warranty) As a small business owner I cannot imagine treating a customer this way. Have never had a worse experience purchasing a vehicle. Learn from my mistake and purchase a vehicle anywhere but here. More
by RobW
Employees Worked With
Hanbo Li
December 03, 2019
Easy to deal with with no pressure. I initially started this buying process online by building on the GM website. Goldie got back to me in short order and let me towards the truck that I I initially started this buying process online by building on the GM website. Goldie got back to me in short order and let me towards the truck that I really liked. The leasing experience with Brad was easy and comfortable and we were able to complete in short order. As a business owner Time is of the essence and they were very accommodating and getting my truck delivered exactly when they said. This was my first experience with Capitol GMC and have to say it will not be my last More
by dtracey0
