Capital Chrysler Jeep Dodge

Poor customer satisfaction Recently my husband and I purchased a used vehicle from this dealership. While Jon Buckley, the salesperson was very eager and helpful it was the rest Recently my husband and I purchased a used vehicle from this dealership. While Jon Buckley, the salesperson was very eager and helpful it was the rest of the staff we had negative experience with, although I'm unable to recall names specifically. We bought the truck, and extended warranty. At the last minute they changed the financing over an extra year and never contacted us to notify us. We agreed anyhow. When we got to the truck the salesperson who put on our license plates for us broke the back up camera bracket, but told us it would be fine if we "patched it with electrical tape". The back up camera took us a while to fix and re-align at home, and we had to find our own special parts to be able to re-secure a bracket piece, but we were willing to let that go as accidents happen. We were also told that the seats looked wet because it had been raining that day while they were detailing. The next day we ended up seeing that these weren't water spots but rather armour-all stains on the seats from the detailing. These spots definitely weren't there the day we test drove the truck as both of us are very attentive to those sorts of detail. We didn't want to make a big fuss so did not call about it at the time. Within one week of driving the truck the "change oil" light came on, and the front drivers head light came on. We went back to the dealership asking if there was a possibility of the light being covered under the warranty we purchased, understanding that the vehicle was used but the staff were very annoyed and unfriendly towards us about even asking if the light was covered. I personally have felt with both Ford and Nissan for my own vehicles and have had nothing but positive things to say about both. The staff at both were always willing to go the extra mile to at least try to make customers happy. All that capital dodge kept saying was "well it's a used vehicle". We understand this, but with us purchasing a full extended vehicle warranty and giving capital dodge or business we would have thought they would have been at least willing to meet us halfway, or even apologize for our experience with the stains from the detailing as well as the bracket that they had broke the day we picked it up. It normally wouldn't have been a big deal, but it was the way we were shrugged off like our business didn't matter because, "it's a used vehicle". With the way we were treated by the staff at dodge, and their unsatisfactory customer service I would not recommend this dealership. They really don't give any sort of sense of caring. More

Service Visit I visited the dealership on December 30th and Nick Hall was able to help me with a recall on my 2014 Dodge Caravan and with an issue regarding my driv I visited the dealership on December 30th and Nick Hall was able to help me with a recall on my 2014 Dodge Caravan and with an issue regarding my driver-side vent. He was able to successfully help me with my 2 issues professionally and courteously. More

very Pleased Essam, I wanted to say that I really appreciated you working with me. Thank you for not being pushy (like most sales people are) I appreciated that yo Essam, I wanted to say that I really appreciated you working with me. Thank you for not being pushy (like most sales people are) I appreciated that you respected my budget, and didn't try to sell me anything above what I was willing to spend. The service I received was friendly - from you and everyone in the office. Thanks again for all your help! More

Great service! We purchased our Jeep Cherokee from Phillip at the end of June. He took great care of us and helped to make our purchase a quick one. Thanks for all o We purchased our Jeep Cherokee from Phillip at the end of June. He took great care of us and helped to make our purchase a quick one. Thanks for all of your help Phillip! More

2016 ram 3L. Loving this truck. Thanks, Josh, Scott and the rest of the dealership for the excellent service. Very satisfied with my new truck and electric brakes. Keep it up! Thanks, Josh, Scott and the rest of the dealership for the excellent service. Very satisfied with my new truck and electric brakes. Keep it up! More

Great and hassle free I was very happy to buy the Dodge Ram 1500 from Capital Dodge Chrysler with the assistance of Essam Jawad. Essam was great and had taken his time to s I was very happy to buy the Dodge Ram 1500 from Capital Dodge Chrysler with the assistance of Essam Jawad. Essam was great and had taken his time to show me all the choices I have, once he knew what I was looking for he found me the car I really wanted. The whole buying process was hassle free and smooth, and would highly recommend this dealership. More

my cherockee My salesman, Essam Jawad, was of tremendous help in showing me all the details of my Jeep, making me feel comfortable, and making the paperwork so muc My salesman, Essam Jawad, was of tremendous help in showing me all the details of my Jeep, making me feel comfortable, and making the paperwork so much easier than I had anticipated it would be! I will certainly recommend him and your dealership to my friends and family, Thank you for such an exciting and positive experience! More

Journey The experience was extremely pleasant, Essam was great and helped me find the perfect car I was looking for.. he's very easy to work with and honest. The experience was extremely pleasant, Essam was great and helped me find the perfect car I was looking for.. he's very easy to work with and honest. I would definitely recommend him and the dealership. More

Dodge Journey vs Chevrolet Equinox After having owned GM vehicles for the past 15 years, I decided to have a look at the Dodge Journey. The old 2008 Equinox needed to be replaced. I dro After having owned GM vehicles for the past 15 years, I decided to have a look at the Dodge Journey. The old 2008 Equinox needed to be replaced. I drove the new Equinox and was semi-impressed. It was much the same as the 2008 with different styling features but same cargo space. Decided to cross the street and check out the Journeys.Wow, I was impressed. Not only was the styling and features better than the Equinox, I had more room and storage. Love the 8.4 inch screen and other "goodies" that came standard with the vehicle. Sales person John Broussard was excellent. I felt no pressure in making the decision. More

Unexpected Excellent Experience My wife and I went into Capital Dodge this past fall after our vehicle was in an accident. We were just window shopping at the time and were actually My wife and I went into Capital Dodge this past fall after our vehicle was in an accident. We were just window shopping at the time and were actually leaning towards a completely different manufacturer but Mike took his time to meet with us and work to put us in a vehicle that would suit our needs. Both he and Mike Skaff stayed well after closing to work with us to ensure we had a vehicle that we were happy with. Thanks to their dedication and time we are proud owners of a 2016 Dodge Grand Caravan. Mike LeBlanc will be our go to guy for future vehicle purchases. More