Capital Chrysler Jeep Dodge

Year After Year, Undeniable Value And Client-centric Care Since I bought my 2011 Jeep Wrangler JK new, the Capital Chrysler Jeep Dodge, Service Department teams have been reliable and caring stewards of the v Since I bought my 2011 Jeep Wrangler JK new, the Capital Chrysler Jeep Dodge, Service Department teams have been reliable and caring stewards of the vehicle. They are my prime advisers, maintenance, repair and off-road build planning and service provider. Collectively, they are excellent educators too---and I love learning in depth about both my vehicle, and off-roading as a whole. I respect and appreciate the teams' competencies and customer-care orientation (each and every individual). Kudos to those associated with this dealership's day-to-day service operations that I've met and interacted with over the past 4+ years.. This includes the tactical service management and delivery team, the technicians effecting the work, along with Eric in Parts. They are, IMHO, central to Capital Chrysler Jeep Dodge success---this from my years of personal experience as a engaged client. As a vehicle owner I value quality and reliability, it's key to my returning time and time again! The synergy of all these individuals and their teams working together to satisfy their clients is, for lack of better words, exceptional! Best of all, I know from experience that many that I interact with, care. When I'm pleased or happy with my Jeep JK's reliability both on and off-road, and with their customer-care---they too head home at the end of the work day feeling pretty good about their work and the enduring relationships they've nurtured with their clients. This I know as a fact. Ask them sometime. Cheers+ _____________ Mark (Changing Gears) Geres TrailRated2011 (aka Rock Rugged) www.geres.ca Sent from my ThinkPad T510 More

Excellent Experience I had my Fiat Abarth Flatbeded into Capital Dodge from deep within the Ottawa Valley and I'm happy to say it ended up in front of Nick Hall. Nick too I had my Fiat Abarth Flatbeded into Capital Dodge from deep within the Ottawa Valley and I'm happy to say it ended up in front of Nick Hall. Nick took great care of the second love of my life and took really good care of my car for me. He kept me informed of all the repairs and parts issues and reasured me that the warrenty would cover it all. It was so nice to deal with a service centre as professional as Capital was and to knkow there are no unseen costs involved. Thanks again Nick. MIKE More

Definitely Recommended Our Fiat 500C showed up on the back of a tow truck unexpectedly... The team handled it perfectly. It had emptied ALL of its oil and since the plug ble Our Fiat 500C showed up on the back of a tow truck unexpectedly... The team handled it perfectly. It had emptied ALL of its oil and since the plug blew off, it was also ALL over the engine etc. Nick kept us posted every step of the way on any damage and the spent a ton of time making sure every little corner had been cleaned properly so there would be no residual smell. Nick went above and beyond when explaining what happened and documenting extra details as we needed a thorough copy to bring to another business to be reimbursed (all of this was a result of their mistake). The staff were friendly, informative and above all, talented! Thanks to everyone that was involved! More

Magic! I went to Capital Chrysler Jeep Dodge on Palladium to ask how and when they could solve the issue that was bordering me on my 2009 Dodge Journey. Nick I went to Capital Chrysler Jeep Dodge on Palladium to ask how and when they could solve the issue that was bordering me on my 2009 Dodge Journey. Nick Hall listen to me and smile like a magician and very clearly, he gave me several options to solve immediately the issue. I was very happy to receive a five star service and to see that the issue was solved in lesser time than I expected! I highly recommend this dealer and ask specifically for Nick Hall as a service advisor if you want to see some magic. More

Excellent My wife and I found Josh very friendly and helpfull. I would recommend anyone looking for a new car to go see him. He helped us get exactly what we wa My wife and I found Josh very friendly and helpfull. I would recommend anyone looking for a new car to go see him. He helped us get exactly what we wanted and got a great price. More

Friendly but misleading My wife and I went to the dealership to look at trading her vehicle for a new Jeep. We had shipped around online and we had agreed on a number over em My wife and I went to the dealership to look at trading her vehicle for a new Jeep. We had shipped around online and we had agreed on a number over email for the trade/difference. Upon arriving to the dealer they wouldn't honor the deal. After 3 hours of back and forth they ended up coming down to $1200 more then agreed upon and wouldn't go any lower. We ended up accepting this and taking the vehicle. The sales manager said he would give me a deal on some tires or free assessors when I complained at pick up. Upon pricing around I found that the deal offered was just standard pricing and that other places offered better pricing. Upon inquiring about this I was told that's all they could do. The salesman was very apologetic for the problems but he could only do what he could. More

Friendly and efficient. I had an appointment for my first oil change and a recall check. When I arrived to drop off my Jeep on a snowy morning, they were open early. Everythi I had an appointment for my first oil change and a recall check. When I arrived to drop off my Jeep on a snowy morning, they were open early. Everything was explained clearly before and after the service, and Nick treated me like his favourite customer. Everything was done cleanly and without any fuss. I'll be going back. More

Great first Experience with a Dealership I was a little nervous when I first walked in alone but I was greeted with a friendly smile. I was directed to Brian Badelt sales consultant. Brian wa I was a little nervous when I first walked in alone but I was greeted with a friendly smile. I was directed to Brian Badelt sales consultant. Brian was very friendly and knowledgeable about the truck I was looking for. He was able to answer all my questions and the few questions he was unable to answer, he found someone how could. The financial part was much easier then I thought. I will be a repeat customer!! More

They look after me and my car I've been buying cars and having my service and repair work done at Capital Dodge for the past twenty years. It continues to have my business because I've been buying cars and having my service and repair work done at Capital Dodge for the past twenty years. It continues to have my business because it earns my loyalty every time I do business whether purchase, parts, service or repair. The strength of the business are the people Jim Durrell has working for him. Always pleasant and courteous. More

Poor customer satisfaction Recently my husband and I purchased a used vehicle from this dealership. While Jon Buckley, the salesperson was very eager and helpful it was the rest Recently my husband and I purchased a used vehicle from this dealership. While Jon Buckley, the salesperson was very eager and helpful it was the rest of the staff we had negative experience with, although I'm unable to recall names specifically. We bought the truck, and extended warranty. At the last minute they changed the financing over an extra year and never contacted us to notify us. We agreed anyhow. When we got to the truck the salesperson who put on our license plates for us broke the back up camera bracket, but told us it would be fine if we "patched it with electrical tape". The back up camera took us a while to fix and re-align at home, and we had to find our own special parts to be able to re-secure a bracket piece, but we were willing to let that go as accidents happen. We were also told that the seats looked wet because it had been raining that day while they were detailing. The next day we ended up seeing that these weren't water spots but rather armour-all stains on the seats from the detailing. These spots definitely weren't there the day we test drove the truck as both of us are very attentive to those sorts of detail. We didn't want to make a big fuss so did not call about it at the time. Within one week of driving the truck the "change oil" light came on, and the front drivers head light came on. We went back to the dealership asking if there was a possibility of the light being covered under the warranty we purchased, understanding that the vehicle was used but the staff were very annoyed and unfriendly towards us about even asking if the light was covered. I personally have felt with both Ford and Nissan for my own vehicles and have had nothing but positive things to say about both. The staff at both were always willing to go the extra mile to at least try to make customers happy. All that capital dodge kept saying was "well it's a used vehicle". We understand this, but with us purchasing a full extended vehicle warranty and giving capital dodge or business we would have thought they would have been at least willing to meet us halfway, or even apologize for our experience with the stains from the detailing as well as the bracket that they had broke the day we picked it up. It normally wouldn't have been a big deal, but it was the way we were shrugged off like our business didn't matter because, "it's a used vehicle". With the way we were treated by the staff at dodge, and their unsatisfactory customer service I would not recommend this dealership. They really don't give any sort of sense of caring. More