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Capital Chrysler Jeep Dodge
Ottawa, ON
1,161 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,161 reviews
April 08, 2022
I made three attempts since last week to get an oil change in the “fast service lane”. I would call ahead to see how busy they were and I even stopped on the off chance I could get one. Finally April 7 change in the “fast service lane”. I would call ahead to see how busy they were and I even stopped on the off chance I could get one. Finally April 7, I called to see if they were backed up and if I could get one on my fourth attempt. The service representative put me on hold to check, then advised me to come ahead in they were not backed up. I arrived 11:15 AM, when they finally processes the paper work it says 11:24 AM, I was up sold to the all check maintenance package. I did not get out of dealership until 1:20 PM. When I was sold my vehicle and the lifetime oil change package I was sold on it because of the quick oil change lane, that it would be like going to jiffy lube, no waiting!! Now I know it is tire season and you are busy. I was told this was a designated lane for oil change and other small services. Even the sticker they put on my car advising of the mileage for the next oil change says it the quick service. I DO NOT THINK 2 HOURS IS QUICK SERVICE. When I specifically called ahead to see if you were backed up! I expected it to be quick. I did not have 2 hours to waste yesterday, but once it is in there is nothing the customer can do. You also have me over a barrel since I paid good money for lifetime oil changes, I am not about to go elsewhere to get them, especially when I was advised it would be quick service. After I waited my two hours I was advised you offered a shuttle service, which I was not told about when I arrived, if the proper expectation had not been set that I would have to wait 2 hours, I could have taken advantage of this service and not wasted my valuable time. Why do you sell people on a service you have no intention to honouring? OH too bad its tire season, and you need an oil change TOO BAD FOR YOU!!!! More
by Wynner
April 04, 2022
I was served by a gentleman a young man by the name of Isaiah I believe and he was super polite and extremely customer oriented and respectful. Very pleased to receive gratis Uber so I could do some shop Isaiah I believe and he was super polite and extremely customer oriented and respectful. Very pleased to receive gratis Uber so I could do some shopping at Tangor mall thank you very much for everything the service was excellent More
by Liz
Employees Worked With
Isaiah
April 01, 2022
My Jeep was in to get serviced, tire changed and oil changed and detailing. My Jeep looks brand new. So happy with the service I get at this dealer. 😊 changed and detailing. My Jeep looks brand new. So happy with the service I get at this dealer. 😊 More
by 2verges
Employees Worked With
March 31, 2022
Service has Been excellent with a very knowledgeable, courteous and professional staff. Have always been completely satisfied. courteous and professional staff. Have always been completely satisfied. More
by RUth
March 29, 2022
Great customer service at Capital Dodge. Both Andy and Josh went above and beyond to close a deal....I'm very pleased! Both Andy and Josh went above and beyond to close a deal....I'm very pleased! More
by ak47v
March 29, 2022
From thebtije I drove in to the service bay to the time I drove away, the service with a smile was a comon denominator. The sevice advisor, the service receptionist, sakes and the back room guys shows that t drove away, the service with a smile was a comon denominator. The sevice advisor, the service receptionist, sakes and the back room guys shows that the team is all rowing in the same direction. More
by Sulo
Employees Worked With
March 22, 2022
Friendly, accommodating, took a while, provided uber service, had a good experience overall, thanks dodge. service, had a good experience overall, thanks dodge. More
by Anonymous
Employees Worked With
March 18, 2022
prompt service and got me on the road same day! Great service. Vehicle runs smoothly. Great service. Vehicle runs smoothly. More
by jhamilton
Employees Worked With
March 17, 2022
I do not have a bad word to say about Capital Dodge their service team is outstanding their sales is also as good as it gets my next vehicle I purchase will definitely be from Capital Dodge and I would recom service team is outstanding their sales is also as good as it gets my next vehicle I purchase will definitely be from Capital Dodge and I would recommend you guys to anyone thank you again for your excellent service More
by Lbrunette
March 16, 2022
My wife went into Capital Dodge in February to trade in her Jeep. and purchase, a a new one. The deal was done, contract signed, deposit paid, and then 4 weeks later she gets a call from the dealership to her Jeep. and purchase, a a new one. The deal was done, contract signed, deposit paid, and then 4 weeks later she gets a call from the dealership to tell her they cannot find a car to sell her. She had to escalate to the GM, who only able to apologize but basically said too bad, no deal. What kind of dealership does this? We are done with this dealership forever. More
by twincreekshome
Employees Worked With
