Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Chrysler Jeep Dodge
Ottawa, ON
1,163 Reviews
Capital Dodge has been serving the community of Ottawa and surrounding areas for over 60 years. We have a proud history of delivering excellent service and quality care to each and every one of our valuable customers. Thank you for allowing us to earn your trust and keep it over the past decades. We look forward to another 60 years of serving you in our new dealership located at the Palladium Autopark next to Canadian Tire Centre. We have made it possible to give our customers even more service in this new state of the art facility.
We are committed to being involved in the community, through participation in charities, hockey teams, and also the United Way. We are here for YOU and your family to make sure you’re completely satisfied.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 6:00 AM - 6:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,163 reviews
July 18, 2016
Bad service I bought a jeep wrangler 2016 . After they receive my money, I inspect the jeep. Found a lot of scrachess, chips on the back door and the windshield w I bought a jeep wrangler 2016 . After they receive my money, I inspect the jeep. Found a lot of scrachess, chips on the back door and the windshield was crack. Over one month after I finally receive my jeep but during that time they phoned 3 time saying the jeep was ready and when I got there , the scrachess were still there. The 3rd. Time they phoned to tell me the jeep is ready, I ask if all the scrachess were fix and that they were no extra scrachess , they answer it is fix. When I arrive after one hour drive . I was told they did not inspect the jeep, wow. I do a walk around, they were still scrachess and chip. When I pick up my jeep after over a month in the shop, I said I should be getting something for what I went thrue. I left the dealer with nothing and I was told that I went to the extreme about the scrachess. Who ever reads this, I would go to another dealer even if you have to drive a little farther. I will never deal with them again. Just look at the other review about there service, you will understand. More
by Pat
Employees Worked With
Mike S
July 14, 2016
They really helped me out whilst I was on vacation Hottest day of the year so far (42c), 7 people in a minivan driving from Toronto to Ottawa. AC breaks and only hot air coming out of the passenger & r Hottest day of the year so far (42c), 7 people in a minivan driving from Toronto to Ottawa. AC breaks and only hot air coming out of the passenger & rear vents. That describes my drive yesterday. First thing this morning I call several dodge dealers in the Ottawa area - no one could look at the vehicle and we were facing a hot and sticky drive home on Friday. My wife suggested that I called outside of the Ottawa area and so I called CapitalDodge in Kanata. 'Wendy' answered the call and immediately didn't say "no" (that is what the dealers had said to me). After a couple of minutes, I was booked in for 10am that very morning ( it was 9:15 when I made the call) I drove to Kanata and was greeted by Brent S., who quickly checked in the vehicles clue and informed me that my van also had a recall on it which they would also take of.Brent also showed my the the guest area where I could connect to wifi and have a coffee. Dave S., the mechanic on my van, kept me informed through the the visit of the progress and diagnosis - even bringing out the parts and showing me what was needed. When all of the work was done, Brent took me through eve thing and even managed to get the charge lower than his initial quote. Finally, after less than 4 hours, I was back on the road - this time with cool AC and the recall performed - Dave even took time to buff out the scratches that I had on one side of the vehicle - fantastic!!! My only wish is that this dealership was closer to where I live - I use my local Dodge dealership from time to time and Capital Dodge are head and shoulders above my local garage for service and friendliness... More
by Ttsc
July 12, 2016
Fiat 500 purchase Having considered buying a used Fiat 500 on line, I decided to visit Capital Fiat to view a new one. There I was attended to by Andreanne and during m Having considered buying a used Fiat 500 on line, I decided to visit Capital Fiat to view a new one. There I was attended to by Andreanne and during my many previous car purchases in Europe, Africa and Canada I don't think that I have dealt with a more pleasant or professional salesperson, she is a true credit to Capital Fiat. I am extremely pleased with the Fiat 500 that I purchased as a result of her efforts More
by Thowdun
July 08, 2016
Service I brought my 2014 Jeep Grand Cherokee into Capital Dodge and as usual I am very impressed with their Service. Nick Hall was the Service Manager lookin I brought my 2014 Jeep Grand Cherokee into Capital Dodge and as usual I am very impressed with their Service. Nick Hall was the Service Manager looking after us and kept me informed as to what work was needed as well as any additional costs and when it would be ready. We are very happy with our decision in buying the Grand Cherokee (it is our first Dodge/Jeep Product) and very pleased with the service we receive from Capital Dodge Rob Kilroy More
by Rob
Employees Worked With
Nick Hall
July 05, 2016
Great friendly service Very happy with the service and very friendly, happy atmosphere. Would definitely recommend this location to family and friends. More importantly, VER Very happy with the service and very friendly, happy atmosphere. Would definitely recommend this location to family and friends. More importantly, VERY happy with the vehicle!!! More
by Lauren Alexander
July 05, 2016
Go see Andreanne if you need to buy a car We've now purchased two cars from Capital Dodge, one new and one used. My wife and father-in-law spoke so highly of her after buying a Fiat in 2015 th We've now purchased two cars from Capital Dodge, one new and one used. My wife and father-in-law spoke so highly of her after buying a Fiat in 2015 that I went there myself to buy a used car this spring. Andreanne is professional, and so friendly. She makes the car buying experience downright pleasant. She is worth the drive to Palladium AutoPark. More
by Kirsten2016
Employees Worked With
July 01, 2016
Amazing dealership with even better staff My husband and I went in to test drive a RAM truck. We had the pleasure of dealing with Christopher MacCuaig. Chris was amazing to deal with. He was v My husband and I went in to test drive a RAM truck. We had the pleasure of dealing with Christopher MacCuaig. Chris was amazing to deal with. He was very polite and professional and he was very knowledgeable about the truck and was able to answer all our questions. They made us feel like part of the family the minute we walked in. We will definitely be back to test drive a different vehicle before making a purchase. More
by Amanda2016
Employees Worked With
July 01, 2016
Informative and professional I spoke to a sales man named Chris regarding a new vehicle for my family and I. I had many questions and concerns that Chris took care of without miss I spoke to a sales man named Chris regarding a new vehicle for my family and I. I had many questions and concerns that Chris took care of without missing a beat. Chris made me feel like he was looking out for my best interest and not just trying to make a sale. I have visited a few other dealerships and did not get a fraction of the amazing service Chris offered. I will be refering Capital to all my friends and family! More
by Patrick Hart
Employees Worked With
June 30, 2016
Quality Experience Andrew provided us with a quality introduction to all available vehicles. He made sure to answer any and all questions we had, as well as being polite Andrew provided us with a quality introduction to all available vehicles. He made sure to answer any and all questions we had, as well as being polite and kind during our time there. His honesty was resfreshing and the fact that he had a smile on his face the entire time was wonderful! More
by Hotsauce88
Employees Worked With
June 30, 2016
Just looking Although I wasn't completely in the market for a new car, I thought i would spend a Saturday afternoon "just looking". I was nervous of over eager sal Although I wasn't completely in the market for a new car, I thought i would spend a Saturday afternoon "just looking". I was nervous of over eager sales staff pushing me into a car, but I was surprised to see how friendly, helpful, and low pressure the sales staff was. They answered all of my questions (even though I'm a bit of a car dumb dumb) with great advice and enthusiasm. Although I didn't walk away with a new car, I know where I'll be shopping when the time is right! More
by AndrewCar423
Employees Worked With
