Capital Chrysler Jeep Dodge

My 2012 FIAT- Great Car, TERRIBLE SERVICE! Following my Fiat purchase I was promised the following: 1) Complete safety inspection, and b) detailing. Bought it on a Saturday, picked it up on a T Following my Fiat purchase I was promised the following: 1) Complete safety inspection, and b) detailing. Bought it on a Saturday, picked it up on a Tues. Drove it off the lot in a torrential rainfall found side mirrors could not be adjusted and hazard light for tire pressure was on. Drove it back to the dealership. Asked the mechanic to look into it (when I moved the driver seat, I realized the car hadn't been cleaned as there was beach sand in the rear cup holders). Left the car there for repair. Picked it up, hazard light still on. Drove it home, realizing the headlights were pointed downward, making night driving rather dangerous. My husband took the fiat in. They had to replace the entire front end with new lights and a new motor to operate them. The hazard light, all the while is still on. Canada Day long weekend, noticed the door skin was detached. Called and spoke to Matt in parts/services. Complained and asked, "HOW DID THIS CAR PASS A SAFETY?" I was told to bring the car back and speak to Kyle McColl. No one showed any type of remorse. I live 1 hour west of Ottawa and no one cared that I had to drive out 3 times to have the car repaired. Kyle McColl had the nerve to ask me if I had purchased extended warranty because the dealership couldn't keep helping me. Shame on you, Capital Dodge Chrysler Jeep/Fiat! More

Our Fiat Experience Our experience with the sales & service staff was great except what happened to us when the new Fiat went in to replace a defective battery. The servi Our experience with the sales & service staff was great except what happened to us when the new Fiat went in to replace a defective battery. The service technician failed to reinstall the interior fuse panel cover, when we noticed it was missing the following day the service tech was on holidays. Upon his return the panel was deemed lost, the dealer had to order a new one for us and schedule an appointment to return to have it installed. More

Knowledgeable and friendly staff. All of the staff with whom I dealt during my purchase of a new 2014 Dodge Journey were most helpful, friendly, knowledgeable and cooperative. I woul All of the staff with whom I dealt during my purchase of a new 2014 Dodge Journey were most helpful, friendly, knowledgeable and cooperative. I would gladly recommend this dealership to anyone in the market for a new car. More

Cabrio weeeee I have had nothing but great experience with capital fiat. Everyone is friendly and helpful with my questions. Andreanne Budd has been a great friend. I have had nothing but great experience with capital fiat. Everyone is friendly and helpful with my questions. Andreanne Budd has been a great friend. More

Great service :) I really enjoyed the service I received at capital dodge the staff was very friendly and helpful especially Andreanne Budd, she made the purchase of m I really enjoyed the service I received at capital dodge the staff was very friendly and helpful especially Andreanne Budd, she made the purchase of my first car a great experience and I am loving my fiat and will definitely return in the future!! More

Gucci edition :) We had two jeeps. An older TJ and a nice wrangler that we bought at Capital. I stopped in to buy a light bulb for the tail light in the TJ one afterno We had two jeeps. An older TJ and a nice wrangler that we bought at Capital. I stopped in to buy a light bulb for the tail light in the TJ one afternoon. The service department was unable to find a bulb. So I decided to check out the fiats. Andreanne had been keeping me updated on the colors in the show room for weeks prior to this visit. I knew the Gucci had arrived. Next thing I knew I was trading in the old TJ for a new Fiat. Absolutely love it! Great in gas and amazing in the winter. More

great friendly service. I found Michael LeBlanc very helpful and very friendly well mannered and gave me a few choices .to think of ..I highly recommend ur dea I found Michael LeBlanc very helpful and very friendly well mannered and gave me a few choices .to think of ..I highly recommend ur dealership .. More

Satisfaction Go buy with Andreanne Budd at Kanata dealer. She's the best advicer you can find and you will totaly satisfied by her service during and after your p Go buy with Andreanne Budd at Kanata dealer. She's the best advicer you can find and you will totaly satisfied by her service during and after your purchase. More

Trade in of 2010 Dodge Journey and purchase of used vehicle I was approached via email to consider trading in my 2010 Dodge Journey as the dealer indicated there was a "shortage" of pre-owned vehicles. The emai I was approached via email to consider trading in my 2010 Dodge Journey as the dealer indicated there was a "shortage" of pre-owned vehicles. The email peaked my curiosity because I was coincidentally considering getting rid of the vehicle for a smaller one. It just so happened Capital Dodge had a 2013 Mazda3 on their lot, which was exactly what I was looking for. Shannon Duncan was extremely courteous in replying to my emails and ensuring I was receiving answers to my questions. I made an appointment to come in with my vehicle and take the mazda for a test drive. The only part of the experience I did not like/appreciate, was when the floor manager applied pressure for me to sign papers that very day for a purchase I was unsure of. I was also disappointed with the amount they gave me for my trade-in, considering they approached ME under the guise of needing more pre-owned vehicles. All in all, the experience was fairly positive, up until the real pricing negotiations occurred. Lastly, I was disappointed they would not give me a break with the significant dents that are on the used vehicle. They would not budge on the price. More

Outstanding Service Jon and his team were extremely accommodating. We travelled about 2 hours to get the outstanding service ad quality that Capital Dodge had to offer. Jon and his team were extremely accommodating. We travelled about 2 hours to get the outstanding service ad quality that Capital Dodge had to offer. More