Capital Chevrolet Buick GMC

Life savers ! I got in a huge accident and was tight for money. Natalia, Ken and Nakitia at capital Chevrolet Buick GMC made my life a breeze. Money wasn’t an issue I got in a huge accident and was tight for money. Natalia, Ken and Nakitia at capital Chevrolet Buick GMC made my life a breeze. Money wasn’t an issue. Customer service was beyond amazing. This team made dreams come true in such simple steps. No scams! No catches! Just them Finding you the right car that matches your budget. Amazing team, if I can keep them in my back pocket for other life decisions I would. They make dreams come true ?? More

Above and beyond service Kirsten went above and beyond to try and help me with a tire issue I experienced, she took the time to look at all my options and came up with the bes Kirsten went above and beyond to try and help me with a tire issue I experienced, she took the time to look at all my options and came up with the best solution. More

Very Enjoyable They were very knowledgeable and professional. I love the way I was treated. They made the whole experience easy and made me feel under no pressure. I They were very knowledgeable and professional. I love the way I was treated. They made the whole experience easy and made me feel under no pressure. I would recommend this dealership to anyone. More

Great and friendly people Friendly and awesome guys .they give me full details on purchasing a car.Phil is nice guy to talk too.i fell comfortable and relax...thanks Friendly and awesome guys .they give me full details on purchasing a car.Phil is nice guy to talk too.i fell comfortable and relax...thanks More

Amazing experience I am a first time buyer and was terrified walking into capital. Steven and the team really made me feel welcomed and taken care of from the moment I w I am a first time buyer and was terrified walking into capital. Steven and the team really made me feel welcomed and taken care of from the moment I walked in, to the moment of signing the papers and driving away in my new vehicle. I couldn't have painted a better picture. Thanks Capital! More

Courteous, professional approach takes stress out of car buy Bought a used Subaru from Capital. Phil was very courteous, professional, friendly, transparent and responsive to some of the questions we had. I ap Bought a used Subaru from Capital. Phil was very courteous, professional, friendly, transparent and responsive to some of the questions we had. I appreciated the fact that there was no high-pressure sales and the team did their best to accommodate our budget. I also appreciated their certified warranty to give us that extra piece of mind. Would highly recommend this dealership. Thank you! More

Friendly Salesman Easy process for finding the right truck for me. The final service process was also easy. Would definitely recommend purchasing a vehicle at this loca Easy process for finding the right truck for me. The final service process was also easy. Would definitely recommend purchasing a vehicle at this location. More

2018 GMC Sierra Elevation It was certainly an adventure, but Randi and the rest of her cohorts (Ken, Jared and Taylor) made it worthwhile. Despite the wait, as my wife and I w It was certainly an adventure, but Randi and the rest of her cohorts (Ken, Jared and Taylor) made it worthwhile. Despite the wait, as my wife and I were looking for a specific model, color and feature content, which in turn was not available at their dealership location, Randi stayed on point, was always attentive and consistently kept me informed of the process to acquire the GMC of our choice. Now we are proud owners of a 2018 GMC and Randi and the rest of the team gave us a good trade-in offer that made this purchase decision that much easier. We would definitely recommend Randi to friends and family should they enter the market for a new (or used) vehicle. More

Terrible experience. Poor customer service. Where do I begin Took me 3 visits to finally take my brand new truck home with both sets of keys. From scratches in several spots across the side of the vehicle on dat Took me 3 visits to finally take my brand new truck home with both sets of keys. From scratches in several spots across the side of the vehicle on date of pick up to losing my keys and never finding them. This was an all around terrible buying experience, from the salesman Steven to dealing with Jeff the new cars sales manager. The first time, I came to this dealership was to browse and see what they had. I was greeted by Steven Kiraly. We talked for a bit, he looked up a couple trucks I found on their website which did not have images. I was then able to see them in person and get a feel for the truck I was looking for. There was one I really liked, which I ended buying later on. During this first experience I asked him out of curiosity what the fuel tank size was, he looked at the sticker and told me the fuel tank was 5.3 liter. From a car salesman, you should know enough that 5.3 had something to do with the motor, maybe displacement volume but that was the first thing that was off. Throughout the whole visit he was very pushy to close the deal that day, trying to earn my business, asking me "what do I need to do to close this deal today". It was extremely high pressure to say the least. I told him multiple times that I was not interested in purchasing that day. Anyways, fast forward a week or so and I came back because of this truck with the options. I wanted one that was within my budget, nice color, etc... I came with my Dad, I waited over an hour to get a hold of Steven, but finally got him in a room while he was dealing with 2 other customers. So we could talk numbers, my old man did all the negotiations and we settled on a price. I then returned for financing, paid for the truck all in cash. Felt sort of rushed, dealership did not really have any sort of proper paperwork showing what options were on vehicle. I just had to make sure I knew exactly what I was buying, with what options, and so on. Felt somewhat rushed through this process, we were a 7 pm appointment with the dealership closing at 8 pm but it's a big purchase and I just wanted to learn about warranty, oil changes, and everything else I was not told yet about what came with the vehicle. Then on my 4th visit it was to pick up the truck. The truck was parked in the front bay area. As soon as I saw it, I gave it a quick walk around noticed 10+ scratches in 3 main areas, and the truck bed was full of snow. I mentioned it to Steven our salesman and he said "you tell me what I should do about it", it honestly wasn't in the friendliest tone. After talking with his team manager Ken Paget ,they decided to do a power polish and remove all the scratches and clean it up a little nicer. Ken Paget by the way was the most helpful person throughout this whole ordeal. On visit 5. I came to pick it up for the second time, scratches are all gone, truck was very clean, a lady helped show me around the truck and showed me all the new features on the truck. This visit went well until they went to give me my two sets of keys, and they realized one was missing. They spent around 15 minutes looking for it and could not find, nor did they ever find it. That's the end of visit 5. Truck finally gets brought home but with a set of keys is missing. I call and get a appointment on a Saturday to get my 2nd set of keys and fob programmed and next appointment is a month away. Sometime after this, Jeff the new cars sales manager contact me because I rated them poorly on their in house review. I rated them because it was a terrible experience up to that point. He got me in 3 weeks sooner than my appointment to get my new key and fob, this being on my 6th visit to this dealership in roughly a month. He offered me a $250 dollar gas card to twist the truth when reviewing them with GM Canada. After leaving countless messages and voicemails he wouldn't return any of my calls, I took my frustration to the web. For all my warranty work and complementary oil changes after this whole experience, I have taken my business elsewhere. From scratches and high pressure sales, to missing keys and a gift card being promised and never fulfilled. To this day Jeff has not answered any of my calls even after their internet manager Victoria spoke with him about my issues. I feel no one should ever go through when buying a new vehicle. I will never walk on that property again and give them a cent of my hard earned money again. It was nothing but a headache. I would have walked away from this much happier if I would have received the gift card that i was promised. But instead here I am sharing my experience. More

Randi was very helpful and considerate in looking for a used truck. She showed me what we were looking and did not try to push us into vehicles I indicated was very helpful and considerate in looking for a used truck. She showed me what we were looking and did not try to push us into vehicles I indicated that we did not want. Very pleasant experience! More