Blue Mountain Chrysler - Service Centre

Lacking in many areas while making customer unhappy Where do I start. 1) got a full rust protect treatment. Was told I would never need to look back. Two full trim pieces full length of car fall off be Where do I start. 1) got a full rust protect treatment. Was told I would never need to look back. Two full trim pieces full length of car fall off because of rust. They offered nothing! Not even to install back under warranty or cost? Wth. 2) My personal mechanic says both rear wheel bearings need replaced. I take care to these guys for warranty and they say only is bad. On drive home other one still sounds bad. Week later go back and low and behold other one needs done but now have to pay deductible again. 3) second wheel bearing done and they charge for all lug nuts replaced because they were seized. Well that's because they either put them on too tight the week earlier or bad bearing? 4) wheel squeaking on way home after bearing done. And a balancing weight falls off in driveway. Called for appointment a d get a call not taking any blame and only blaming bad parts on breaks (because not done buy them) really?? 5) During the front wheel bearing replacement someine hit fender and a very large 3 inch x 2 inch chunk of paint chipped off. I sent photo and was told it had rust under it because it showed in pic. Surface rust will show up on rotors on your car in 24 hours.. Same thing. 6) booking appointments needs work when it comes to passing along inormation and listening to customer Nothing but reasons other than their fault. I will never buy or get service at this business again and would not recommend them at all. P. S. There are some very good people that work here and this not directed at them. More

Jeep Cherokee exhaust repair My 2015 Cherokee exhaust flex pipes failed. Total bill was just under $1900. The parts were ordered and the work was completed. The service advisor Ja My 2015 Cherokee exhaust flex pipes failed. Total bill was just under $1900. The parts were ordered and the work was completed. The service advisor Jason handled the situation in a very proficient manner and was surprised as I was at the cost of parts required. The service I received was excellent, I would certainly not recommend a Jeep Cherokee to anyone as I have been a frequent visitor for numerous problems. More

My air pressure light going off they found a nail in said b I had a nail in my tire thought it was a sensor but not Adrian said 55 $ then she ph after I showed her I had TIRE protection it cost nothing she is I had a nail in my tire thought it was a sensor but not Adrian said 55 $ then she ph after I showed her I had TIRE protection it cost nothing she is so good dealt with her many of times needs a rise More

Shari McKilligan and Jamie Baverstock My family has purchased a number of vehicles from Shari McKilligan and at least one from Jamie. We couldn't have asked for better service. I always My family has purchased a number of vehicles from Shari McKilligan and at least one from Jamie. We couldn't have asked for better service. I always am greeted like an old friend and get hugs every time I visit. I was never pushed into a choice and given lots of time to make that choice. Shari has wonderful patience and answered all questions with her calm, caring professional manner. I feel like 'family' when I go to this dealership. Their caring goes beyond making a sale. Kudos to you both. More

Bad Service and Rip off attempted I brought my truck to this dealership for the first time, the purpose was to do a recall repair and look into an engine code. 1, first the recall w I brought my truck to this dealership for the first time, the purpose was to do a recall repair and look into an engine code. 1, first the recall was suppose to take 30 mins to resolve and I should mention that I was the first person in line here for service. 2.5 hours later to figure out a 30 min problem 2, the engine code was a fuel sensor issue. My personal repair guy said that the part was $80 and 30 mins tops to install. The dealer charged $109 to tell me what I already knew. The part was quoted at $792 Plus 2 hours labour. I told the guy here to re-examine the price and they stated that it was right. I called them out and showed them that I could locate the same OEM part for $49 USD or here in Canada for $76. The was a mopar part and not aftermarket. The attitude was immediately felt and the parts manager said and I quote “so go but it,” he then said it wasn’t the same part and I said yes....showed him the part number and he than looked it up and said it was $67 on his system. No explanation was given and a moment of complete silence on his part and he didn’t know what to say. At that point another guy came over who overheard what was said, he came over with body language that indicated that he wanted to put me in my place. Loud and rudely said it’s not the same part and I said that it is.He didn’t look at the part, the number or anything else for that matter. He just came to try to intimidate me. I just looked at him and wanted to laugh. I will NEVER return here and I ask you to keep them in check when they price you parts. There are many sites that sell OEM mopar parts on line here in Canada. I’m looking to buy another truck and a Jeep come January and I’m glad to see their true colours beforehand. So sad and shameful...... More