Blue Mountain Chrysler - Service Centre

Will NEVER return to Blue Mountian Chrysler again Would never recommend this dealership or go there for service.   Our new dodge ram 1500 died out of no where while driving the truck. The truck would Would never recommend this dealership or go there for service.   Our new dodge ram 1500 died out of no where while driving the truck. The truck would not start and the starter was smoking, our truck only has 800km. The truck was towed to Blue Mountain Chrysler on Monday and they have been nothing but a headache. We were first told our truck was scheduled for 9am. Noon comes around and the truck wasn't even looked at. They told us since it was towed in they will look at it whenever they get around to it. I contacted the manager about this issue and he stopped replying to my emails.They finally looked at the truck Tuesday but had to order a part. They part came in but they didn't even test that starter which failed and now need to order another starter which will not arrive until Thursday, this truck has been in the shop more days than its been on the road. I will never work with Blue Mountain Chrysler again. More

In 6 times and still not fixed! A few months back they replaced the air conditioner evaporator. Right after that was done the car to howls upon start-up (sounds like whale song) and A few months back they replaced the air conditioner evaporator. Right after that was done the car to howls upon start-up (sounds like whale song) and there is an intermittent vibration, that can be felt in the steering wheel. Both, the howl and the vibration, stop when the air conditioner is turned off. Through all the howling and vibrating, the air conditioner continues to work I had their mechanic with me and he acknowledge hearing and feeling the the noise and vibration, but because it is intermittent he apparently couldn't find the cause. I've had the car in 6 times, specifically for the above issue, and they apparently can never get the car to make the noise or vibrate. How can they miss something that happens so frequently, every time they have the car? Before you know it the warranty will be over and they may magically find the problem and guess who will have to pay. Until this problem I found their service to be very good, but this issue has been very frustrating. More

Nightmare Roof Rack I was looking to order a roof rack for my Jeep as the standard ones don't fit. I went into the service centre looking to buy the part when I was quo I was looking to order a roof rack for my Jeep as the standard ones don't fit. I went into the service centre looking to buy the part when I was quoted aprox. $150, I asked to look at the part that he was ordering as that seemed very low compared to other sources I had looked at. I told the gentleman, Peter Dann, that the part didn't look right and asked if he wanted to look at my jeep (that was in the parking lot) to see the connection piece I need. He said that he didn't need to so I showed him a picture, he ordered the piece anyways and I went back the following day to pick it up.. to no surprise it didn't fit! He then looked up the actual piece that I needed and wrote down the part number & I told him I'd come back to order once I get a few quotes. I went back the following week to order it was 5:10. The young man, Tyler Dann, in the service centre told me I could not order it then because it was past 5. I told him I understood that it wouldn't be shipped the next day but I wanted to make sure it was ordered. He insisted the website would not allow him to order it but assured me that it would be ordered first thing the next morning so I gave him the piece of paper. I called the next day around noon to inquire if it had been ordered. A young man answered the phone and it was the WORST customer service I have ever received. He told me that the part had not been ordered and I told him that it was fine don't order it as I was going to go elsewhere. He cut me off repeatedly saying what does it matter if it was ordered first thing or in the afternoon if ships at the same time. I attempted to say that that was not the point, I could get it faster elsewhere. He continued insisting the timing didn't matter and ended up hanging up on me.. Overall this mistake could have been avoided if the original man had of went out to my jeep and looked at the jeep.. It's very sad to see that service is not backing up the sales department after vehicles are bought.. customer service is not hard but it makes all the difference. More

Service When I arrived the garage was empty on both times I visited and I still had to get out of my car to come in to say I'm here so they would open the gar When I arrived the garage was empty on both times I visited and I still had to get out of my car to come in to say I'm here so they would open the garage doors to let me drive in. Very poor customer service. The redhead girl in the service area has poor customer relations and treats you like a nuisance. Robert knew I was waiting for a diagnostic to be done before I left and after an hour of waiting in the waiting roon I went back to the garage and my car had not been even looked at yet! They seem very unorganized. They don't keep your appointment time. They change it when you arrive. Thankfully they gave me a loaner car. I was very disappointed with the evemts of the day. They don't call back after requesting a service appointment. They also were unable to fix a problem with my Grand Cherokee. As a very happy satisfied customer of Infiniti I am seriously considering selling my Jeep. More

Lack of Communication, I brought my vehicle in about 3 weeks ago for a warranty repair on my radio and to fix my heated seat in which the dealership was going to cover the c I brought my vehicle in about 3 weeks ago for a warranty repair on my radio and to fix my heated seat in which the dealership was going to cover the cost. The day I brought my vehicle in around 830am and was called around 3pm to be told that they couldn't do the seat repair as they didn't order the correct parts. Service Manager told me the parts should be in within a few days. Two weeks later I got the phone call saying my parts were in and that they could fix my vehicle. I took my vehicle in this past Monday, when I got to the dealership after being called and told my repairs were complete I put my key in the ignition and the odometer was flashing, after that I noticed there were cracks in my plastic where they were repairing the seat. According to them, my vehicle was ready and back together. I decided to go back into the dealership to ask why I was told it was complete when it clearly wasn't put back together the way it should have been. Grease marks were left on different areas of the car as well. If I hadn't have noticed I would have drove off and no extra parts would have been ordered to fix their mistake. Now for a third time my vehicle has to go in for a repair on the same area. Poor communication and poor work!! More

Don't return phone calls or know how to repair Dodge vehicle I'm disgusted with the inability of this dealership to determine the cause of missfires in my V6 Dodge Journey. Their service manager, Rob Picken, s I'm disgusted with the inability of this dealership to determine the cause of missfires in my V6 Dodge Journey. Their service manager, Rob Picken, seems to have difficulties returning phone or email messages. Although he talks reassuringly, his words don't, in my opinion, match his actions. His latest excuse was that if the computer doesn't indicate a problem, then all they can do is try (guess) various repairs....AT MY EXPENSE....this after a cylinder head was replaced. He couldn't even be bothered to go for a test drive that was supposedly arranged. I have discouraged others from using this dealership or purchasing a Journey. BTW, did you know that the warranty on these cars is 100000 Miles in the USA and 100000 KMS in Canada? Truly pathetic. More

Finance Manager Philip Fisher never returned my phone call Philip Fisher never returned my phone call . He sold me a bumper to bumper warranty that did not cover anything. He advised that he would look into i Philip Fisher never returned my phone call . He sold me a bumper to bumper warranty that did not cover anything. He advised that he would look into in and never got back to me. MY NEXT NEW CAR WILL NOT BE PURCHASSED AT THIS DEALERSHIP. More

service is always above and beyond!! Nick and Darlene fab!! I needed to have my winter tires installed, and I cannot lift them to get them to the dealership. After speaking with Nick, he came and collected my c I needed to have my winter tires installed, and I cannot lift them to get them to the dealership. After speaking with Nick, he came and collected my car, loaded the tires, took it for me to the dealership and returned it to me the following evening. I did not have to move a tire!! His service is above and beyond the call of duty!!! Darlene is also so helpful with me when I need work done. I would highly recommend Blue Mountain Chrysler to anyone! Totally an awesome experience each and every time. Thank you everyone!! More