Alberta Honda

Our experience with this dealership was very positive compared to others that we visited. They were very willing to talk to us and make sure we were satisfied. The employees were friendly and helpful. To compared to others that we visited. They were very willing to talk to us and make sure we were satisfied. The employees were friendly and helpful. Tony helped us review all our options, had great customer service and took the time to explain everything thoroughly. More

Great experience Went to Alberta Honda to buy a Civic, Richard Yao is Professional, friendly and enthusiastic.finally we buy the right car at a reasonable price.Thank Went to Alberta Honda to buy a Civic, Richard Yao is Professional, friendly and enthusiastic.finally we buy the right car at a reasonable price.Thank you so much. More

It was an amazing experience. Car’s quality was extremely well. He did everything he could make the process smoothly. Overall it was a good experience definitely will but with him again when need. well. He did everything he could make the process smoothly. Overall it was a good experience definitely will but with him again when need. More

I MENTIONED THE WRONG NAME, THE GM IS CHRIS LAKUSTA NOT COLIN LAKUSTA. **My Google Review keeps getting deleted re Alberta Honda. The "1" star is attributed to an experience I had on June 12, 2020 a COLIN LAKUSTA. **My Google Review keeps getting deleted re Alberta Honda. The "1" star is attributed to an experience I had on June 12, 2020 and June 17, 2020 in which a contract in a text with a sales rep was not honored. ** I've been with this dealer for 29 years and purchased 3 new cars on that time frame (Civic, Accord, Accord EX V6). I'M LOYAL TO THEM! Months ago I explained to CHRIS LAKUSTA THE GM that I'm looking for a new USED car this time until I can save to buy new. Long story short I explained Fario Kamal nickname Freddy was my sales rep and I'd be comfortable having him help me search as cars came in. I found car online that interested me and started saving a bit more...the week of June 12,2020 I came in, Freddy took pictures of my car so knew what he was working with for a trade in and what deal would be finalized. My text: REALLY NICE TO MEET YOU FREDDIE!! So I talked to my bank, they are able to transfer 6000 to my chequing acct before 2pm today. Then I'll repay the lessing of credit in July. Thus a total of 16000-16500 cash on hand. Will that be enough? *** His reply: Yes it will be enough and u have your trade it will work My response: Ok deal 1) do you want to do it today around 330 or 4? 2) can I get airmiles by using the Mastercard or do you want a cheque? His reply: Ok let me work on it give me 20 min thank u My response: Ok I'll wait to hear from you then the bank can transfer to my Mastercard (and I'll phone Mastercard to expect the transaction) or my chequing account if you take cheques His reply: Alberta Honda will only take $5000 on credit card u could get airmiles My response: Ok so the rest on cheque or government certified draft,? His reply Yes My later response when I reached the bank: Ok i'm at the bank right now. I'll be there by 4pm His reply: Ok see at 4 The bank teller had me phone him to find out draft name and amountof $11000($11000+$5000 on Mastercard all inclusive was his agreement on phone before I left home) he confirmed "Alberta Honda" for "$11000". She made the draft. **** Freddy switched the amount TWICE when I said I don't want to go into debt we had an agreement, he went to a floor level finance guy and returned saying oh "$21000+"! Needless to say I WAS TAKEN ABACK I said I have the draft, I have the $5000 on Mastercard, I have YOUR TEXTS AND PHONE CALL CONFIRMING the amount of the purchase before I left the bank, now you upped it twice??? He asked if I had more money I said I'd have to go into debt... I explained I was going out of town the next day, banks are now closed, I don't want to rent a car , I AM FROM THE OLD SCHOOL WHERE A MAN'S WORD STANDS! Needless to say I WAS TICKED AND STILL AM HEREIN. It ended up being $20000+fees+taxes thus I had to go about $6000 into debt here. THEN someone in the community today realized I was missing a car mat. I phoned Freddy. He said "yes we have it it's in the service area being detailed I can meet him there at 1". I texted I can just go get it. He replied "No I have to be there just give me time when I get there I will take care of it I will call you". I went early, he later walked in with some mat asking if I'd take it. Long story short he told me to wait while he went to service. I followed. He said "NO!" There was no mat!! They ordered one. TICKED! What happened to "Word?" or "written text agreement?" It is now June 25 2020 and despite repeated phone calls, texts, and sendouts to the GM I haven't had a call back re the $4480.51 overcharge from the text agreement with Freddy. In still waiting to resolve this. I have now decided it's best to switch dealers, particularly as in the past (***as written in other reviews on dealer rater) there have been issues when taking in a car for service and things not being done properly, things not completed or tightened properly, or urgent "servicing" deemed essential right away but when one gets a second opinion from a different mechanic the part does not need fixing. After reading the reviews on this website and on the google website about the same testimonies re service comments, it's probably time to move on after 29 years of my loyalty. I still want CHRIS Lakusta to address the $4480.51 overcharge, one that is remedied I will edit this review and type that in. More

An Honest, friendly, Family Experience Mitch is a guy uses technology to give you an " Old School Experience" Always available at the click of a key. He really shines when you enter the de Mitch is a guy uses technology to give you an " Old School Experience" Always available at the click of a key. He really shines when you enter the dealership. He struck us as an individual who is proud of his profession and his place of work. every thing he did was geared toward putting a smile on our faces Tony on the other hand. needs a tuneup in customer relations. We spent more time waiting for him than actually talking to him. From an extremely cluttered desk. taking phone calls during our meeting and people walking in and out of his office. \I found negotiating with tony to be very frustrating. When I informed him that I had made a serious error in pricing add ons . He seemed concerned but not to willing to help out. All in all, quite a kaotic experience. This sale was entirely due to Mitchs' hard work More

As a first time buyer, Dre was incredibly helpful in explaining every aspect of the car buying process! I highly recommend him, he was very knowledgeable, relatable, and trustworthy as he was straightfo explaining every aspect of the car buying process! I highly recommend him, he was very knowledgeable, relatable, and trustworthy as he was straightforward with everything and approached everything with a friendly manner. More

Mike is very knowledgeable and genuine sales person. He guided me well through the sales process, and helped me in getting a great deal. Mike even came down to Southside to pick me up. He is very kind guided me well through the sales process, and helped me in getting a great deal. Mike even came down to Southside to pick me up. He is very kind and helpful. I would like to recommend Alberta Honda as their pricing is very reasonable as compared to other dealerships in Edmonton region. More

Experience ,and Stress Free vehicle purchase with Gene Yong Bought a used Toyota Corolla 2015 from Gene, at Alberta Honda. Gene is the go to guy. He will work with you to find the vehicle of your choice. As f Bought a used Toyota Corolla 2015 from Gene, at Alberta Honda. Gene is the go to guy. He will work with you to find the vehicle of your choice. As far as, used vehicles, in Alberta Honda’s inventory. He was able to curate, a solution, for me. Although, i was, initially stressed. Gene was willing to work with me to find the right vehicle, at my price range.. Looked at a Honda Fit, test drove a Civic. Settled for a Toyota Corolla. It was all cleaned ,and renewed for pick-up. Included extras, new michelin tires, cleaned upholstery, a tinge of new car scent. Gene went the extra mile, as one of the license plate fittings was stuck. He did a, quick fix ,although the service centre, was closed. I got a good deal from Gene. I might have negotiated a better price. I felt, however, the price, was well worth the ,brilliant service, Gene provided . Mr, Truong the finance manager was also great to work with. The transaction was seamless ,and painless. Check Alberta” Honda for used vehicles. If you are looking for one More

Great experienceDrazen was really helpful and made the Great experience Drazen was really helpful and made the whole process fast and easy. Drazen let us have plenty of time to look at the car on our own Great experience Drazen was really helpful and made the whole process fast and easy. Drazen let us have plenty of time to look at the car on our own and time to think unlike other car dealerships which harass you. Drazen told me about a unbelievable offer that Honda was offering at the time and I couldn’t pass on it. I was originally planning on purchasing a 2020 Honda Civic touring but with all the options that I wanted to change on it, it would have not been cost effective for me. Drazen even gave me a car to test out for a couple days to see how I feel about a 2 door coupe , after a week of deciding, I finally decided on getting a 2020 Civic si which had everything I wanted. Through this whole thought process , Drazen remained patient and answered all my questions to help me with my final decision. When I went to pick up the car, Drazen made the time to explain the whole car to me from front to back and answered any questions I had. I am 100% happy with my purchase and I will definitely recommend Drazen and Alberta Honda to all my friends and family. Thanks again :) More

I initially had a great experience with sales, but financing was a nightmare. They had me come in three times to redo the paperwork since they kept making mistakes. I was told that I had a three month financing was a nightmare. They had me come in three times to redo the paperwork since they kept making mistakes. I was told that I had a three month payment holiday, which was a special promotion. Imagine my surprise when I get a call from Honda Canada asking why I haven’t made a payment after 2 months. When I told them about the promotion they said they had gotten rid of that months prior. Not only that the finance employee had put in my account number in the system wrong which is why my payments did not come off. So I almost had the car repossessed through no fault of my own. Calls to manager went unreturned. I’ve gone in a few times for service, which has been fine, but whenever I call the front desk the employee there is incredibly rude. I called today to confirm the time of an upcoming appointment and the response: “Service is closed. This is sales. Thanks.” Click. More