Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Shaw Lexus
Toronto, ON
158 Reviews
Welcome to Ken Shaw Lexus, your premiere Toronto Lexus dealer serving Toronto, Etobicoke and the GTA! Ken Shaw Lexus is a family-owned dealership with over 64 years of experience in the automotive industry. Your Toronto Lexus dealer of choice would like to invite you to our sales showroom where we offer a complete lineup of new Lexus and pre-owned Lexus quality luxury vehicles. Our professional and friendly staff are there to assist you with your selection in full transparency and with your needs firmly in mind.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 12:00 AM
Tuesday 7:30 AM - 12:00 AM
Wednesday 7:30 AM - 12:00 AM
Thursday 7:30 AM - 12:00 AM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 158 reviews
October 16, 2019
Good services and dealership Best Lexus services (Ken Shaw) in Toronto than any other Lexus dealership. If your looking any services or planning on buying a new car, strongly reco Best Lexus services (Ken Shaw) in Toronto than any other Lexus dealership. If your looking any services or planning on buying a new car, strongly recommend this place for you. More
by Peter Tran
Employees Worked With
Helpful October 02, 2019
Purchased 2019 RX350 Tabish is very knowledgeable and friendly, he helped me find a car to fit our needs. He was also very patient with my wife, helping answer her 456734 Tabish is very knowledgeable and friendly, he helped me find a car to fit our needs. He was also very patient with my wife, helping answer her 456734 questions. There was no pressure just simple honesty. I would recommend my family and friends to purchase a car from him. More
by David
Employees Worked With
Tabish Azadah
October 01, 2019
We are first timers with Lexus and leasing programs. Raymond Kan was very professional and patient with us! He explained us all the options. Highly recommend! Thank you very much! Raymond Kan was very professional and patient with us! He explained us all the options. Highly recommend! Thank you very much! More
by Dina
Employees Worked With
September 20, 2019
They charged me full price for half the work. My first and last experience at Ken Shaw Lexus. I decided to take my Lexus to a Lexus dealership for a 4 wheel alignment. So I bring my car to the d My first and last experience at Ken Shaw Lexus. I decided to take my Lexus to a Lexus dealership for a 4 wheel alignment. So I bring my car to the dealership on a Saturday morning for my appointment. As I wait over an hour before being called to tell me the car was ready. I walk over to the service desk and ask to see my results of the alignment. As i'm looking over the adjustments made on my 4 wheels, I noticed that the mechanic had made a few adjustments to the front wheels. As i look to see the results of the rear wheels, they were left BLANK. I ask my service rep why do I not have any results for my rear wheels ? At that point he is only a sales rep and tells me that he will ask the mechanic that did the work on the car, as to why he never made any adjustments to the rear wheels. After speaking with the mechanic the sales rep returns with the answer as to why I had no values for my rear alignment. He explains to me that the mechanic had looked at my rear wheels and said to himself that they looked pretty good, by just looking at the rear tire. At this point I explained to the sales rep that the rear wheel bearings were changed thus needing a 4 wheel alignment, which I understood to be what I was paying for ? Without any hesitation the sales rep processed my bill for a 4 wheel alignment while knowing that the mechanic told him he only aligned the front 2 tires, while using his eye to tell me that the rear tires are good. I asked for the result of the alignment to be photocopied and attached to the receipt. Now, had I been an unsuspecting customer who just went out and purchased new tires for example. After believing you received an alignment to get the full even wear out of your new tires, you may be in for a big surprise. No refunds on tires that wear due to bad alignment. My advice if you are reading this is to take your car to a professional. I'm finished with Ken shaw Lexus Dealership. They Lie, they over charge for work they don't do, and expect you to come back for more. The management should leave fixing cars to someone who understands what 4 wheel alignment means. Please change the alignment package to ONLY 2 WHEEL alignment and stop lying to your customers for work you don't provide. May Mr. Ken Shaw teach you all what it means to provide a service to your customers. Because you are not getting it at this Dealership. Next time you get work done. Ask for the results. Especially wheel Alignments. Never returning customer. I would like to add that I did speak with Shameer who is the Service manager over the phone after getting home that day. He told me he was in a Meeting while my car was being serviced. He had mentioned that he would personally check my cars alignment. I explained to Shameer, that you have wasted my time and No I will never return to your Lexus Dealership ever again. I've learned my lesson and hope to educated the next unsuspecting customer. I have the documentation of the work preformed by your Lexus Dealership stating in black and white, all the work preformed by your so called trained technicians. As you should have on your file as well. If you believe that your trained technicians are being paid to do a 4 wheel Alignment, why am I the one who is paying for Front wheel alignment ONLY ? Yet charge me for 4 wheels ? To sum it all up I will be posting the Alignment you provide with price. As well as a profession alignment done after your train technicians adequate results. We will let the numbers show how good your technicians eyes are when he tells me that the rears looked good, and decided to not preform a rear alignment. Thanks for lying to my face. I hope to educated all your customers on the type of service you can expect. I hope Shameer will teach his technicians, to use the equipment for aligning my tires not their eyes. I didn't make an appointment for your technicians eye. Customer # 79801 8/24/19 Invoice # LECS26446 More
by DickNickle
Employees Worked With
Andy Samaroo
September 16, 2019
2020 Lexus NX300 F Sport 3 - GREAT EXPERIENCE I had the pleasure of working with Tabish Azadah, in regards to the Ken Shaw Lexus Upgrade Program. I highly recommend dealing with Tabish! He's an ea I had the pleasure of working with Tabish Azadah, in regards to the Ken Shaw Lexus Upgrade Program. I highly recommend dealing with Tabish! He's an easy going, light hearted, challenging negotiator! Was all in good fun once we came to an agreement! It's hard to win a battle dressed as sharply as he is! More
by Jimmy
Employees Worked With
Tabish Azadah
August 14, 2019
Great experience I had a great experience buying a new Lexus RX 350 at Ken Shaw Lexus. I was happy with the deal they offered, and was very pleased with professional I had a great experience buying a new Lexus RX 350 at Ken Shaw Lexus. I was happy with the deal they offered, and was very pleased with professional service and smooth, seamless buying process. I had visited other dealerships in GTA before buying my Lexus, and Ken Shaw Lexus was by far the most professional and trustworthy. Thank you Brett Gooding and Wally Kennedy! More
by Anna K.
Employees Worked With
Wally Kennedy, Brett Gooding
July 30, 2019
It has been a pleasant experience working with Raymond Kan I am a real estate broker for over 30 years, and I know what a real professional is like! Every 39 months, I called Ray and told him my requirements, I am a real estate broker for over 30 years, and I know what a real professional is like! Every 39 months, I called Ray and told him my requirements, he would respond within 24 hours with email answering all my queries with his professional suggestions. I trust his judgement and recommendations that I don't even need to test drive and/or hassle with pricing. I just dropped by his office, have a cup of coffee, finalizing the payment schedules and my options, then I can walk away with my new Lexus. My associates always said I got very fair and decent deal from Raymond. I told them I got better than that because I don't need to spend hours "kicking" tires and arguing with other car salesman, My time will be better used serving my clients and earning more commissions. Thanks Ray. See you in another 39 months Bill Tse Real Estate Broker More
by Bill-Agent
Employees Worked With
July 23, 2019
Amazing experience! Tabish was great! My dad & I came in looking to purchase a newer lexus vehicle. He made the process so easy and went so smoothly. He really took time Tabish was great! My dad & I came in looking to purchase a newer lexus vehicle. He made the process so easy and went so smoothly. He really took time to understand what we were looking for my new car purchase! Not to mention his laugh is the greatest! Just made you felt welcomed and comfortable so glad I got him as my sales man! Keep up the great service! More
by Marija
June 17, 2019
Absolutely amazing experience! Tabish was amazing! he helped answer all our questions about the car and made sure we were taking care off. We purchased a used 2016 RX and he took hi Tabish was amazing! he helped answer all our questions about the car and made sure we were taking care off. We purchased a used 2016 RX and he took his time with us showing the car with great enthusiasm and patience, and made us feel like family. Tabish is an excellent salesman and an even better person. He answered all our questions about the vehicle. All the staff at Ken Shaw showed us a type of hospitality we have never experienced at any other car dealership in Toronto. Tabish made the whole experience of buying a car one of the easiest and smoothest things we'v ever done. More
by roman
Employees Worked With
Tabish Azadah
June 04, 2019
Great experience from start to finish!!!! I’ve been a customer of Ken Shaw Lexus for 5 years and just bought my second car. My experience with my dedicated product advisor "Raymond Kan" has I’ve been a customer of Ken Shaw Lexus for 5 years and just bought my second car. My experience with my dedicated product advisor "Raymond Kan" has been nothing but the best. More
by deleajayi
