Dealership Experience
29 yrs, 4 mos
Industry Experience
29 yrs, 4 mos
499 Reviews
Write a Review499 Reviews of Karl Alvarez
June 21, 2018
I’m thankful for Cesar Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. Cesar and the Ferman team are friendly, knowledgeable and their communication is stellar. As a customer in service, I couldn’t ask for anything more. More
Other Employees Tagged: Cesar Tereso, Gary Mack
June 18, 2018
From Mercedes to BMW Just wanted to give a shoutout to our salesman, Steve who found me the perfect black 330i BMW. I love it!!! .thanks for all your help. Just wanted to give a shoutout to our salesman, Steve who found me the perfect black 330i BMW. I love it!!! .thanks for all your help. More
Other Employees Tagged: Steven Venden
June 18, 2018
Another Great Experience! Just purchased another vehicle of several from Ferman...what more is there to say? It's the consistent combination of great sales and service experien Just purchased another vehicle of several from Ferman...what more is there to say? It's the consistent combination of great sales and service experiences that keeps me coming back. More
Other Employees Tagged: Nick Hawk, Jamie Annese , Brian Gains
June 15, 2018
Easy and stressless Our experience with Ferman BMW is always a pleasurable one.Steve Venden ,our Sales Representative of many years, treats his customers like family and Our experience with Ferman BMW is always a pleasurable one.Steve Venden ,our Sales Representative of many years, treats his customers like family and does everything possible to help you through the process.He is very knowledgeable,professional and courteous in helping you find the car that you truly want. The manager, Karl Alvarez, is also very professional and is there for you to answer any questions you may have. It was also our pleasure to work with Joe Cleaver in finance. Easy and stressless. It is a pleasure dealing with these men. We would HIGHLY recommend this dealership. More
Other Employees Tagged: Joe Cleaver , Tomas Hernandez , Steven Venden
June 13, 2018
Sales Excellent management, sales and finance team. This is my 7th purchase from Ferman BMW. A friendly, helpful team that makes you feel like family. Tha Excellent management, sales and finance team. This is my 7th purchase from Ferman BMW. A friendly, helpful team that makes you feel like family. Thanks everyone. More
Other Employees Tagged: Mary Keller , Alan Mazur, Toby Edward Pacuch
June 12, 2018
Great people selling great vehicles Our purchase of a new 2019 BMW X3 was a friendly, professional experience from start to finish. Dan and Mary were attentive yet never pushy and VERY p Our purchase of a new 2019 BMW X3 was a friendly, professional experience from start to finish. Dan and Mary were attentive yet never pushy and VERY patient with us as we worked out which vehicle we wanted. Once we decided on color/options, the staff at Ferman BMW worked very hard to find us a vehicle that matched our request. We were afraid that we would have to wait 4-6 weeks on an ordered vehicle, but Dan and Mary were able to find us one and had it shipped in quickly. These salespeople were great at meeting our every need and addressing any concerns immediately. Dan called every day from the time we located the car out of state until it was delivered, keeping us informed throughout the process. When we went to close on the purchase, there was a miscommunication and we wound up with a 2019 model instead of the 2018 that we had planned on. The factory rebate that we figured into the price was not available on the newer car but Karl was very accommodating and made the deal work. Dan and Mary even bought us a coffee mug and BMW hats for the kids! (Karl bought me a set of upgraded floor mats:) I would highly recommend Ferman BMW to anyone in the market for vehicle. More
Other Employees Tagged: Mary Keller , Dan McCloy
June 06, 2018
Happy Client As most people can relate, I dread the whole car buying process. Thankfully, Brian Gains at Ferman BMW was my client adviser. He was very professional As most people can relate, I dread the whole car buying process. Thankfully, Brian Gains at Ferman BMW was my client adviser. He was very professional, knowledgeable,and kind. I never felt pressured, not even once. He returned calls and texts promptly with his English charm. :) The negotiation process was extremely easy and I walked away feeling great about my purchase. I highly recommend him and would buy a car from him again. More
Other Employees Tagged: Brian Gains, Jared Smith
June 05, 2018
Best BMW Dealership in Tampa Bay Ferman knocks itself out to deliver outstanding customer Service and support. See Client Advisor Mary Keller if you want to be treated like royalty! S Ferman knocks itself out to deliver outstanding customer Service and support. See Client Advisor Mary Keller if you want to be treated like royalty! She goes above and beyond to create an exceptional, stress-free experience. Rest assured Ferman will do everything in its power to make sure you drive away in the BMW of your dreams, and that when you return for Service, you and your ride are treated with tender loving care. I just bought my 5th BMW, my 4th from Ferman and 4th with Mary. I won’t go anywhere else. More
Other Employees Tagged: Cesar Tereso, Mary Keller , Phil Bennis, Erin Chaparro, Brandy Kennedy, Jimmy Whaley
June 04, 2018
Great people!! Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It woul Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It would be nice if Ferman BMW would offer a detail. my overall experience is great. More
Other Employees Tagged: Brian Pelletier, Nick Hawk, Jamie Annese , Kenny Russell, Steven Venden
May 31, 2018
Excellent and attentive service Steve Venden is a very detail-oriented, we’ll informed and customer focused provider. Our second buying experience from this dealer was the best and w Steve Venden is a very detail-oriented, we’ll informed and customer focused provider. Our second buying experience from this dealer was the best and won’t be the last! More
Other Employees Tagged: Jamie Annese , Erin Chaparro, Steven Venden