Gary Mack

When I visited Ferman BMW, my salesperson, Gary Mack, was ready to assist me. Having bought several cars from him in the past, Gary already had a good understanding of my preferences. He took the time to cat ready to assist me. Having bought several cars from him in the past, Gary already had a good understanding of my preferences. He took the time to catch up and learn about my current needs before suggesting a few models that perfectly fit my criteria. As always, Gary was patient, knowledgeable, and transparent throughout the process, making me feel valued and respected as a long-time customer. The dealership offered competitive pricing, and Gary worked very hard to secure the best deal for me. To top it off, the after-sales support was exceptional, just as I had experienced with my previous purchases. Buying a car from Gary and Ferman BMW is always a pleasure, and this time was no exception – it was another fantastic experience to add to my history with them. More

by Awalters Verified Customer Verified Customer

Helpful 0

Report | Print

I have a used BMW. It an easy task because they break down easily.. Anyway, if you need help, you ideally make friends with Cesar in repairs. He understands the pain w It an easy task because they break down easily.. Anyway, if you need help, you ideally make friends with Cesar in repairs. He understands the pain we go through and he tries to help where he can. More

by Christian Vogel Verified Customer Verified Customer

Helpful 0

Report | Print

Our recent experience at Ferman BMW in Palm Harbor, FL, was nothing short of exceptional. From the moment we stepped into the dealership, we were greeted with professionalism and warmth that made the entir was nothing short of exceptional. From the moment we stepped into the dealership, we were greeted with professionalism and warmth that made the entire car buying process a pleasure. We planned on potentially ordering a car but were lucky enough to find what we were looking for. Karl Alvarez, the General Manager, demonstrated leadership and a customer-first attitude that clearly reflects throughout the dealership's operations. His approachable demeanor and commitment to ensuring customer satisfaction set the tone for a fantastic experience. I’ve worked with him in the past and have had similar experiences, years ago. Gary Mack and Alex Wolf, the Client Advisors, were instrumental in making my car purchase smooth and stress-free. Their extensive knowledge of BMW vehicles and understanding of our needs helped us make an informed decision without any pressure. Alex’s detailed explanations of the features and benefits of different models were invaluable. The dealership's atmosphere is welcoming, with a well-organized showroom that showcases the latest BMW models in a way that's both inviting and informative. The staff members are courteous and always ready to assist, making you feel valued as a customer. What stood out the most was the team's transparency throughout the negotiation process….pricing, financing options, and warranties, ensuring there were no surprises. This level of honesty is refreshing and builds trust. The efficiency of the sales process, from test driving to finalizing the paperwork, was very good. Gary and Alex made sure everything was ready and answered all our questions, making the purchase of my new BMW a positive experience. Overall, our experience at Ferman BMW was excellent. The combination of a knowledgeable and friendly staff, led by Karl made this dealership stand out. More

by Kerry Sartell Verified Customer Verified Customer

Helpful 0

Report | Print

Truly phenomenal The Team was collaborative, helpful and were tremendously professional. Overall, a great experience as I am a long time Ferman customer. were tremendously professional. Overall, a great experience as I am a long time Ferman customer. More

by teddirbarber Verified Customer Verified Customer

Helpful 0

Report | Print

The Ferman BMW dealership is awesome. Everyone there is always so kind, courteous and helpful! Everyone there is always so kind, courteous and helpful! More

by mmeadows3 Verified Customer Verified Customer

Helpful 0

Report | Print

Gary was amazing… he helped me from the beginning by email and then in person, the transaction was smooth and in a short period of time. I have the new car I wanted and they gave me a good price for my email and then in person, the transaction was smooth and in a short period of time. I have the new car I wanted and they gave me a good price for my trade. Thank you Ferman Bmw and Gary !!!! More

Helpful 0

Report | Print

Gary is honest and professional! Gary treated me with respect and gave me the room to make a decision when I was ready. Gary treated me with respect and gave me the room to make a decision when I was ready. More

by msakalosky Verified Customer Verified Customer

Helpful 0

Report | Print

Absolutely horrible customer service. Trying to get help with an issue that has been going on for month now (still during my lease) and no one is calling me back. Not even the service man Trying to get help with an issue that has been going on for month now (still during my lease) and no one is calling me back. Not even the service manager. More

by mccoyclaudia Verified Customer Verified Customer

Helpful 0

Report | Print

Great Customer service. The only negative is not being provided with an accurate timeline since placing the order to be able to have the money readily available. I had to gu The only negative is not being provided with an accurate timeline since placing the order to be able to have the money readily available. I had to guess More

by michyarrieta Verified Customer Verified Customer

Helpful 0

Report | Print

All Ferman personnel inspired confidence. Each Client Rep was an expert in their respective positions. I am highly satisfied with the personal attention and advice offered by the Ferman BMW Each Client Rep was an expert in their respective positions. I am highly satisfied with the personal attention and advice offered by the Ferman BMW Team. More

by dorie3126 Verified Customer Verified Customer

Helpful 0

Report | Print