Gary Mack | Page 2

Absolutely horrible customer service. Trying to get help with an issue that has been going on for month now (still during my lease) and no one is calling me back. Not even the service man Trying to get help with an issue that has been going on for month now (still during my lease) and no one is calling me back. Not even the service manager. More

by mccoyclaudia Verified Customer Verified Customer

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Great Customer service. The only negative is not being provided with an accurate timeline since placing the order to be able to have the money readily available. I had to gu The only negative is not being provided with an accurate timeline since placing the order to be able to have the money readily available. I had to guess More

by michyarrieta Verified Customer Verified Customer

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All Ferman personnel inspired confidence. Each Client Rep was an expert in their respective positions. I am highly satisfied with the personal attention and advice offered by the Ferman BMW Each Client Rep was an expert in their respective positions. I am highly satisfied with the personal attention and advice offered by the Ferman BMW Team. More

by dorie3126 Verified Customer Verified Customer

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They had perfect vehicle. .perfect. finance. ..perfect sales ... perfect knowledge..great place to buy a beautiful car. .perfect. finance. ..perfect sales ... perfect knowledge..great place to buy a beautiful car. More

by jim Nelms Verified Customer Verified Customer

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Wonderful experience. We enjoyed it. Never did we feel pressured. I truly feel like we were advised by experienced professionals. Gary Mack was great to deal wit We enjoyed it. Never did we feel pressured. I truly feel like we were advised by experienced professionals. Gary Mack was great to deal with. Will definitely be back and make referrals. More

by teri.ingram Verified Customer Verified Customer

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Car was chosen by online pictures and salesmen along with finance manager telling me the vehicle was in really good condition, like new . The outside is, the inside is a different story. The dash panel leath finance manager telling me the vehicle was in really good condition, like new . The outside is, the inside is a different story. The dash panel leather is cracked and pulling away from the front by windshield,exposing the white foam under it. The dash panel is also all bunched up. Even looks like water damage on right side of it. The condition is so bad I would not have purchased the vehicle if I had know of this. I have a 50 year old 911 the dash looks better than this. This is something you expect from a flyby night used car lot. Not a BMW Dealer. More

by kajunstick Verified Customer Verified Customer

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The entire crew at Ferman went above and beyond to find the vehicle for me. the vehicle for me. More

by mrowe3 Verified Customer Verified Customer

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Excellent service, pricing and communication. A pleasure to work with . I would highly recommend both their sales and service. A pleasure to work with . I would highly recommend both their sales and service. More

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Process was very easy. Had to order the model that I wanted but the team kept me informed through the entire process. Thanks Had to order the model that I wanted but the team kept me informed through the entire process. Thanks More

by don.byers1 Verified Customer Verified Customer

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Always have a positive experience at Ferman BMW. This is our third purchase; looking forward to our fourth! This is our third purchase; looking forward to our fourth! More

by cconnelly3 Verified Customer Verified Customer

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