Joseph Fritz | Page 2

Great service, pleasant staff. They do quality work and always return my car clean and in good working order. They do quality work and always return my car clean and in good working order. More

by RADRN Verified Customer Verified Customer

Helpful 0

Report | Print

BMW of West Chester is a reliable place to have your vehicle serviced. The parts are genuine, the warranty is nationwide, and they stand behind their product. vehicle serviced. The parts are genuine, the warranty is nationwide, and they stand behind their product. More

by Antony Blubello Verified Customer Verified Customer

Helpful 0

Report | Print

Professional, experienced, pleasant, and knowledgeable! I wouldn't buy anything but a BMW from this dealership. I wouldn't buy anything but a BMW from this dealership. More

by jkjarrett Verified Customer Verified Customer

Helpful 0

Report | Print

Clear communication and expertise. Very knowledgeable and courteous staff. Frank has been great to work with. Very knowledgeable and courteous staff. Frank has been great to work with. More

by robertarmstrong1512 Verified Customer Verified Customer

Helpful 0

Report | Print

Professional and honest service. I waited for my car and they quick and responsive. I would do it again I waited for my car and they quick and responsive. I would do it again More

by pwebb1 Verified Customer Verified Customer

Helpful 0

Report | Print

Extremely thorough with the diagnostics and repair. My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I My only complaint was that I would have preferred to wait for it instead of having to come back again the next day to pick it up. In their defense, I guess they didn’t want to feel rushed diagnosing an intermittent check engine light issue. Check in was awkward. I had to wait for my advisor to get off a lengthy phone call just to check in so I could get back to work. Not sure why there’s only one person who could do that. And I had an appointment. Eventually someone else offered me an “express check in” form to fill out so I could get on the road. More

by deborahjryan Verified Customer Verified Customer

Helpful 0

Report | Print

The secret ingredient to this dealership is the service group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. group who are second to none in the area. The sales group is great as well but the service is outstanding from greeting to delivering the services. More

by mark.barnes Verified Customer Verified Customer

Helpful 0

Report | Print

Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically is only driven 1-2 per week for short distances, it was difficult to understand these unexpected charges. While I truly enjoy my BMW, these repair charges were troublesome. Your “goodwill” discount of $200 on a repair of approximately $10,000 was hardly “goodwill”. Linda Zelley P.S. Your rating of two was generous because of the previous excellent service. Please consider it a gesture of my “goodwill”. I trust this less than stellar yet truthful remarks do not merit it to be filed in the recycled circular bin! More

by lzelley74 Verified Customer Verified Customer

Helpful 1

Report | Print

Service was good but when I picked up the car there was soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was cl soap stains on the car , I think they tried to wash it but never rinse it. I needed to have it washed again. They should have left it alone it was clean when I dropped it off. More

by tonymo57 Verified Customer Verified Customer

Helpful 0

Report | Print

Amazing professional service, great communication wonderful hospitality! Love taking my car here for service, this is where I originally got it from! wonderful hospitality! Love taking my car here for service, this is where I originally got it from! More

by droberson92 Verified Customer Verified Customer

Helpful 0

Report | Print