Melissa Gibson

What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More

by mking407 Verified Customer Verified Customer

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Melissa is great to work with and I love the vehicle video provided by the tech. video provided by the tech. More

by mary Verified Customer Verified Customer

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Melissa in the service department is very professional, friendly, and is very helpful with scheduling. friendly, and is very helpful with scheduling. More

by catherinequinn10 Verified Customer Verified Customer

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Melissa’s customer centricity is unmatched. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. More

by Bosacco Verified Customer Verified Customer

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Melissa is always friendly and professional, we know she gets us an appointment in as timely a manor as she can gets us an appointment in as timely a manor as she can More

by laruesre Verified Customer Verified Customer

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We’ve leased 2 X2’s and just purchased our 2022 model. The team at Otto’s was helpful. No issues. The team at Otto’s was helpful. No issues. More

by clarksatbirchrun Verified Customer Verified Customer

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Clean, fast, professional and courteous. I am a long time customer. I recommend them to my friends. I am a long time customer. I recommend them to my friends. More

by steve.a.morgan Verified Customer Verified Customer

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Very good experience. The waiting area was quite comfortable. Desk surfaces and WiFi was very useful. The waiting area was quite comfortable. Desk surfaces and WiFi was very useful. More

by vkzagar3 Verified Customer Verified Customer

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Love her. Gets it done quick and easy and efficient. No wasted time and a sweet loaner! Love everyone I work with here! Gets it done quick and easy and efficient. No wasted time and a sweet loaner! Love everyone I work with here! More

by Anne’s Happy! Verified Customer Verified Customer

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Melissa Gibson Is a great Service Advisor she definitely makes me and my Family feel appreciated and valued! I have been dealing with Otto(West Chester BMW) for several years now and Melissa is by far the b makes me and my Family feel appreciated and valued! I have been dealing with Otto(West Chester BMW) for several years now and Melissa is by far the best I have ever encountered at this location. She always pleasant and respectful! Great Job Melissa! More

by kiki96010405 Verified Customer Verified Customer

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