Melissa Gibson
Melissa Gibson at BMW of West Chester (formerly Otto's BMW)
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Melissa Gibson | Page 2

Service Advisor

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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4.8
136 Reviews
4.8

136 Reviews

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136 Reviews of Melissa Gibson

April 19, 2024

Dealership Rating
Employee Rating

We’ve leased 2 X2’s and just purchased our 2022 model. The team at Otto’s was helpful. No issues. More

by clarksatbirchrun
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 22, 2024

BMW of West Chester (formerly Otto's BMW) responded

Thank you for continuing to be valued members of the BMW of West Chester family!

April 03, 2024

Dealership Rating
Employee Rating

Clean, fast, professional and courteous. I am a long time customer. I recommend them to my friends. More

by steve.a.morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have continued to be so pleased with the performance of our team here at BMW of West Chester!

March 20, 2024

Dealership Rating
Employee Rating

Very good experience. The waiting area was quite comfortable. Desk surfaces and WiFi was very useful. More

by vkzagar3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are pleased to hear you found our waiting area a useful and comfortable place to be while your vehicle was being serviced. Many thanks for choosing BMW of West Chester!

March 13, 2024

Dealership Rating
Employee Rating

Love her. Gets it done quick and easy and efficient. No wasted time and a sweet loaner! Love everyone I work with here! More

by Anne’s Happy!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately

Mar 14, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have been so pleased with the efficient performance of Melissa and our team here at BMW of West Chester!

March 11, 2024

Dealership Rating
Employee Rating

Melissa Gibson Is a great Service Advisor she definitely makes me and my Family feel appreciated and valued! I have been dealing with Otto(West Chester BMW) for several years now and Melissa is by far the b More

by kiki96010405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Mar 13, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are truly gratified to hear you and your family have been so pleased with the assistance provided by Melissa. Many thanks for continuing to choose BMW of West Chester!

March 10, 2024

Dealership Rating
Employee Rating

Everyone was courteous. No thanks OK I will type 10 words how was that everyone More

by mhscrs
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Mar 11, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are gratified to hear you were so pleased with the courteous performance delivered by our service team. Many thanks for choosing BMW of West Chester!

March 08, 2024

Dealership Rating
Employee Rating

Good I have no issues with the dealership. My experience been good. Service could be a little more detailed with finding with vehicle. More

by Lensees
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

March 05, 2024

Dealership Rating
Employee Rating

Easy drop off and kept me informed of work being performed- quick checkout - car returned clean More

by rdwsmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are gratified to hear you were so pleased with the easy and efficient performance of our service team. Many thanks for choosing BMW of West Chester!

February 22, 2024

Dealership Rating
Employee Rating

They’re always helpful and knowledgeable, I appreciate their care of my car, and will continue to be a loyal customer. More

by Traylik30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are thrilled to hear you have been so pleased with the helpful and knowledgeable performance of our service team. Many thanks for being a valued member of the BMW of West Chester family!

February 19, 2024

Dealership Rating
Employee Rating

Service is always expensive at the dealership, but it does a good job and I expect the high cost. Some things I know I should have done elsewhere. More

by george
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2024

BMW of West Chester (formerly Otto's BMW) responded

As consumers ourselves we understand the desire to contain the cost of repairs and maintenance to the most reasonable degree possible. When your service needs call for the expertise of our factory trained technicians using genuine BMW parts we can provide a great value.

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