Jay Miller
Jay Miller at BMW of West Chester (formerly Otto's BMW)
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Jay Miller | Page 2

Client Advisor

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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5.0
54 Reviews

I am a Lancaster County boy. Married to beautiful Colleen for 28 wonderful years, with 2 fantastic children. Both dean's list college students, go High Point and Villanova!! Active in clubs and Track, I'm a very proud dad! My BMW history goes in line with my history. In 1967 my dad bought a BMW 1600 Alpina, because he couldn't afford a Porsche 911. From that point on, we became a BMW family, which translated in to only BMWs for over 53 years! Both I and my brother are in the BMW business. Me in sales since 1990, and my brother a Master BMW Technician since 1980. I own several models, including a 2023 i4 Electric car, a 2011 X5 35i, a 2015 3 GT, a 2008 M3 Convertible, a 2008 335i Coupe, an R1200 S motorrad, and an ultra-rare 1974 2002 Turbo! Please reach out, and I will be glad to assist!

Dealership Experience

18 yrs, 10 mos

Industry Experience

33 yrs, 10 mos

Specialties & Trainings

37-year BMW owner/driver

Classic BMW specialist

View more specialties & trainings
5.0

54 Reviews

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54 Reviews of Jay Miller

November 10, 2023

Dealership Rating
Employee Rating

Would never buy a BMW without Jay Miller. Never met Mr, Rodriguez. John was very organized More

by CJGIANN
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Keenan

Nov 13, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have been so pleased with the purchase experience delivered by Jay and our team here at BMW of West Chester!

October 25, 2023

Dealership Rating
Employee Rating

Jay Miller was the absolute best! Not only was he patient and kind, but so very knowledgeable! He was responsive to all my questions and I will recommend anyone that needs a vehicle More

by catanch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 26, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are thrilled to hear your were so pleased with the patient, knowledgeable and responsive assistance provided by Jay on your recent purchase. Many thanks from all of us here at BMW of West Chester!

October 18, 2023

Dealership Rating
Employee Rating

Can never get a loaner car for service. Why am I purchasing a luxury car without some consideration? More

by dangeline7
Recommend Dealer
Yes
Oct 19, 2023

BMW of West Chester (formerly Otto's BMW) responded

We regret the inconvenience, however loaner availability remains constrained. We are currently averaging 4 weeks out for appointments with a loaner.

September 25, 2023

Dealership Rating
Employee Rating

Jay provides quality customer service and a wonderful buying experience! This is my 2nd BMW that Jay has sold me. More

by Nicole Holmes
Recommend Dealer
Yes
Sep 26, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are so pleased to hear Jay was once again able to deliver a wonderful purchase experience for you. Many thanks again for continuing to choose BMW of West Chester!

August 14, 2023

Dealership Rating
Employee Rating

Excellent service with Jay Miller as our sales representative. He was very knowledgeable, and dedicated towards providing a positive experience. Smooth transaction. Definitely recommend BMW West C More

by clisham4
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 15, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear Jay provided the knowledgeable and smooth purchase experience we always strive for. Many thanks from all of us here at BMW of West Chester!

August 08, 2023

Dealership Rating
Employee Rating

I received exceptional service from BMW of West Chester. They were able to quickly resolve an issue with my car and let me know about a few other needed repairs that they also took care of. Jay Miller, my s More

by G.Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather DeRitis

Aug 09, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are so pleased to hear Jay and Heather were able to effectively coordinate the servicing of your vehicle to resolve the ongoing concerns you were experiencing. Many thanks for choosing BMW of West Chester!

July 13, 2023

Dealership Rating
Employee Rating

I have been doing business at this location for 15 years. Bill Cosenza and Jay Miller are the two reasons I stay there. They are excellent. More

by JOEOBRX
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez , Bill Cosenza

Jul 14, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful recognition of Bill and Jay. It is always a team effort here at BMW of West Chester!

June 29, 2023

Dealership Rating
Employee Rating

I have been buying my BMW's here for 25 years. Keep up the great work! More

by SJD60
Recommend Dealer
Yes
Jun 30, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are truly gratified to hear you continue to be so pleased with the performance of our team over the past 25 years. Many thanks for being a valued member of the BMW of West Chester family!

June 20, 2023

Dealership Rating
Employee Rating

Jay made the pickup of our new BMW a special moment. The icing on the cake was the Teddy bear waiting on the car for Eleanor. Very much appreciated! More

by Richard Bird
Sales Price Transparency
Recommend Dealer
Yes
Jun 21, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear Jay made your delivery the special moment we always strive for. Thank you for choosing BMW of West Chester!

June 16, 2023

Dealership Rating
Employee Rating

Great experience. Jay makes the purchase of a new car a truly enjoyable experience. This is the fourth BMW we have purchased from him. More

by ldgreensniffles
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Noel Montesano

Jun 16, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you continue to enjoy working with Jay M. Thank you for being valued members of the BMW of West Chester family.

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