Jay Miller
Jay Miller at BMW of West Chester (formerly Otto's BMW)
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Jay Miller

Client Advisor

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

Contact Me
5.0
52 Reviews

I am a Lancaster County boy. Married to beautiful Colleen for 28 wonderful years, with 2 fantastic children. Both dean's list college students, go High Point and Villanova!! Active in clubs and Track, I'm a very proud dad! My BMW history goes in line with my history. In 1967 my dad bought a BMW 1600 Alpina, because he couldn't afford a Porsche 911. From that point on, we became a BMW family, which translated in to only BMWs for over 53 years! Both I and my brother are in the BMW business. Me in sales since 1990, and my brother a Master BMW Technician since 1980. I own several models, including a 2023 i4 Electric car, a 2011 X5 35i, a 2015 3 GT, a 2008 M3 Convertible, a 2008 335i Coupe, an R1200 S motorrad, and an ultra-rare 1974 2002 Turbo! Please reach out, and I will be glad to assist!

Dealership Experience

18 yrs, 10 mos

Industry Experience

33 yrs, 10 mos

Specialties & Trainings

37-year BMW owner/driver

Classic BMW specialist

View more specialties & trainings
5.0

52 Reviews

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52 Reviews of Jay Miller

April 15, 2024

Dealership Rating
Employee Rating

Timely, precise and friendly. Offered rides to and fro the dealership and my home, that’s very important to me More

by jeannechaffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Fritz

April 06, 2024

Dealership Rating
Employee Rating

We always leave feeling informed about our service call and service is done in a timely manner. More

by sdibattiststa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted gratified to hear you have continued to be so pleased with the performance of our team here at BMW of West Chester!

February 16, 2024

Dealership Rating
Employee Rating

Seamless. Helpful in exploring financing options and purchasing a lease Quick turnaround to recertify my vehicle and close the purchase process More

by jim@infoshreve.com
Recommend Dealer
Yes

Other Employees Tagged: Jay Miller

Feb 19, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the seamless and efficient purchase experience delivered by Jay. Many thanks for choosing BMW of West Chester!

January 20, 2024

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Employee Rating

Expertise in listening to what I was looking for. In a car Jay was great no pressure ! More

by nightinggale16
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, John Keenan

Jan 22, 2024

BMW of West Chester (formerly Otto's BMW) responded

We are pleased to hear Jay was able to help so you effectively in finding just the right BMW for you. Many thanks from all of us here at BMW of West Chester!

December 07, 2023

Dealership Rating
Employee Rating

This is our second BMW bought at OTTOS and both times everything went smoothly. The service so far has been excellent and one of the main reasons we buy here. More

by glan420
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wilmer Rodriguez, John Keenan , Heather

Dec 08, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have continued to be so pleased with the performance of our team. Many thanks from all of us here at BMW of West Chester!

November 23, 2023

Dealership Rating
Employee Rating

Everyone was friendly and very professional. . they answered all my questions and helped set up my new car More

by tjvc1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Mahoney, Nick Capparelli , Cameron Ashman

Nov 24, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are gratified to hear you were so pleased the friendly, professional and knowledgeable assistance delivered by our team hete at BMW of West Chester.

Nov 27, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful compliments for the friendly and professional purchase experience provided by our team here at BMW of West Chester!

November 14, 2023

Dealership Rating
Employee Rating

Very responsive and helpful for my service need. Easy to work with and fit in quickly as needed More

by MICHAELHILLYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

Nov 15, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you were so pleased with the responsive and helpful performance of our service team. Many thanks for continuing to choose BMW of West Chester!

November 12, 2023

Dealership Rating
Employee Rating

Amazingly knowledgeable and patient. I am 82 years old with a new 330 XI. Cameron had his work cut out for him and taught me so much about appreciating and understanding my new car. More

by Yvsm
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Cameron Ashman

Nov 13, 2023

BMW of West Chester (formerly Otto's BMW) responded

We want you to enjoy all the feature your 330 has to offer. We are delighted to hear Cameron was able to assist so effectively. Thanks again for choosing BMW of West Chester!

November 10, 2023

Dealership Rating
Employee Rating

Would never buy a BMW without Jay Miller. Never met Mr, Rodriguez. John was very organized More

by CJGIANN
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Keenan

Nov 13, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you have been so pleased with the purchase experience delivered by Jay and our team here at BMW of West Chester!

October 25, 2023

Dealership Rating
Employee Rating

Jay Miller was the absolute best! Not only was he patient and kind, but so very knowledgeable! He was responsive to all my questions and I will recommend anyone that needs a vehicle More

by catanch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 26, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are thrilled to hear your were so pleased with the patient, knowledgeable and responsive assistance provided by Jay on your recent purchase. Many thanks from all of us here at BMW of West Chester!

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